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Published by Ashish Atrey

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Categories:Types, Research
Published by: Ashish Atrey on Apr 09, 2011
Copyright:Attribution Non-commercial

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04/09/2011

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01. The exterior of this bank is visually appealingQ02. The interior of this bank is visually attractiveQ03. Employees of this bank have neat appearancesQ04. The interior of this bank is spaciousQ05. The ATMs of this bank are technologically well-equippedQ06. There is an adequate number of employees in this bankQ07. There is an adequate number of ATMs in this bankQ08. The computerized system in this bank functions properlyQ09. Employees of this bank have the knowledge to respond to problemsQ10. Employees of this bank are polite to customersQ11. Employees of this bank are experiencedQ12. Employees of this bank instill condence in customersQ13. Employees of this bank are understanding of customersQ14. Employees of this bank serve customers in good mannerQ15. There is a warm relationship between employees of this bank and customers0.60Q16. This bank does not make its customers stand in a queue for a long timeQ17. Employees of this bank enact transactions on a timely mannerQ18. Employees of this bank always help customersQ19. Employees of this bank provide individualized attention to customersQ20. Employees of this bank are willing to solve customer problemsQ21. Employees of this bank provide error-free serviceQ22. This bank is nancially dependableQ23. Employees of this bank carry out customer transactions condentiallyQ24. Employees of this bank provide customers with precise informationQ25. This bank informs customers about its nancial operation accuratelyQ26. This bank has convenient working hours27. Employees of this bank provide equal treatment to all customers

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