Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword or section
Like this
5Activity
0 of .
Results for:
No results containing your search query
P. 1
BRSFinal12-21-05

BRSFinal12-21-05

Ratings: (0)|Views: 3,761|Likes:
Published by lscm4book

More info:

Categories:Business/Law
Published by: lscm4book on Apr 10, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

11/01/2012

pdf

text

original

 
Final ReportFor the CBA Back Room Study
ByDouglas A Popken, PhDDec 21
st
, 2005
 
12/21/2005 2
Table of Contents
1 Summary.................................................................................................................41.1 Introduction .....................................................................................................41.2 Methodology....................................................................................................41.3 Results and Recommendations.........................................................................52 Current (“As-Is”) Back Room Processes..................................................................62.1 Backlist Ordering.............................................................................................72.1.1 Process Flow Diagram..............................................................................72.1.2 Discussion................................................................................................92.1.3 Benchmark Input Data..............................................................................92.1.4 Outputs ..................................................................................................112.2 Frontlist Ordering ..........................................................................................122.2.1 Process Flow Diagram............................................................................122.2.2 Discussion..............................................................................................132.2.3 Benchmark Input Data............................................................................132.2.4 Outputs ..................................................................................................142.3 Receiving.......................................................................................................172.3.1 Process Flow Diagram............................................................................172.3.2 Discussion..............................................................................................192.3.3 Benchmark Input Data............................................................................192.3.4 Outputs ..................................................................................................202.4 Returns ..........................................................................................................242.4.1 Process Flow Diagram............................................................................242.4.2 Discussion..............................................................................................252.4.3 Benchmark Input Data............................................................................252.4.4 Outputs ..................................................................................................263 Best Practices Review............................................................................................273.1 Inventory Control and Planning .....................................................................273.2 Quality Control..............................................................................................293.3 Industry Benchmarks .....................................................................................304 Cost Benefit Analysis of Potential Changes...........................................................314.1 Automated Entry of New Items......................................................................314.1.1 Process Benefit Computations................................................................324.1.2 Transition Costs.....................................................................................344.2 Decrease Discrepancy Rate............................................................................344.2.1 Process Benefit Computations................................................................344.2.2 Transition Costs.....................................................................................344.3 Decrease Gift Problem Rate...........................................................................354.3.1 Process Benefit Computations................................................................354.3.2 Transition Costs.....................................................................................364.4 Improved/Automated Inventory Control.........................................................364.4.1 Process Benefit Computations................................................................384.4.2 Inventory Related Costs/Benefits............................................................404.4.3 System Cost...........................................................................................414.4.4 Training Costs........................................................................................42
 
12/21/2005 34.4.5 Summary................................................................................................424.5 Summary of Cost/Benefit Analysis ................................................................435 Discussion and Recommendations.........................................................................445.1 Problems and Discrepancies...........................................................................445.2 Automating Entry of New Items.....................................................................445.3 Improved/Automated Inventory Control.........................................................456 References.............................................................................................................46Appendix A: Summary Store Data From Store Interviews............................................47Appendix B: Store Survey Form...................................................................................49Appendix C: Labor Costs .............................................................................................54Appendix D: Borders Store Technology.......................................................................55Appendix E: Barnes and Noble Store Technology........................................................56

Activity (5)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Yorra Amanda liked this
Yao Potcho liked this
Leo Lingham liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->