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Table Of Contents

Communicating in business
The Functions of Business Communication
Written and Spoken Communication in Business
Business and Other Styles of Communication
Planning what you are going to say
Your Reasons for Writing or Speaking
Getting the Right Reaction
Assembling and Ordering Your Information and Arguments
Laying out documents
Letters
Memos and E-mails
Reports
Incorporating Tables and Charts
Constructing sentences and paragraphs
What Is a Sentence?
Building Sentences into Paragraphs
How Sentences and Paragraphs Affect the Way You Speak
Good business style
Using the Right Tone
Choosing the Right Words
Speaking Clearly
Techniques for different occasions
Making Requests
Answering Requests
Writing Sales Letters
Conducting Meetings
Making Complaints
Answering Complaints
Clarifying Complex Problems
Writing Reports
Making Presentations
Common grammatical mistakes
Nouns and Pronouns
Verbs
Adjectives and Adverbs
Prepositions
Conjunctions
Phrases and Clauses
Full Stops
Commas
Semicolons
Colons
Brackets
Dashes
Apostrophes
Quotation Marks
Exclamation Marks
Question Marks
Hyphens
Commonly Misspelt Words
Commonly Confused Words
Answers to Exercises
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A_Guide_to_Good_Business_Communication

A_Guide_to_Good_Business_Communication

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Published by Kartik Fabiani

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Published by: Kartik Fabiani on Apr 12, 2011
Copyright:Attribution Non-commercial

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01/06/2013

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