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A Project Report On
QUALITY
of
WORK LIFE
 EXECUTIVE SUMMARY

Every company has good managers and bad, just as every company has

good employees as well as bad. If you want to look for examples, there are enough

of them in this industry to pretty much any support point of view you hold. You

will find extraordinarily long working hours but you will also find adrenaline

pumping exhilaration at the end of a successfully completed project. You will find

people complaining about monotony of work but you will also find a huge

premium on creativity and enterprise. You will find callous managers who don’t

care about people but you will also find heartwarming stories of inspirational

leadership. You will find tales of delivering under extreme conditions but you will

also find the unmistakable shiny eyed pride in front of a delighted customer. This

is the ground reality of the new knowledge industry of our country and while not

everything is right with it, there is more that is good than has ever been in any

single economic sector of India.

Here the Quality of work life is explained with the help of various case studies.

OBJECTIVE OF THE PROJECT

 I have undertaken the project on “Quality of Work Life” as a part of the
curriculum of the Vth Semester. The main reason I took up this project is to learn
how different work life situations affect employees in their working styles.

The main intent/aim of doing this project is to understand what good

quality work life means to employees and how it affects the companies. The
project helps me to understand how a company’s HR Department try to improve
their business by keeping good relations with employees. It helps to understand
how good working conditions help employees to work more efficiently. ‘Quality
Work Life’ emphasises on how an employee and employer should keep a proper
balance between their work and family. It emphasises how people can keep
balance by making their work timings flexible.

QWL basically is all about employee involvement, which consists of

methods to motivate employees to participate in decision making. This helps in
building good relationships. The project gives emphasis on use of quality circles
by companies like Motorola, which helps in solving many quality and people
related problems.

This project is a means to appreciate the nitty-gritty involved in employee’s

relationship with their organisation and employers. It helps me understand how
organisations keep constant check of health and safety so as to run their business
smoothly.

Last but not the least, this project, shows through case studies how different
organisations take care of the working environment, so as to keep their employees
and other associates happy.
 RESEARCH METHODOLOGY

The data for the project is collected by secondary sources and case studies are
picked up from various websites which are afterwards analysed to explain them
with various intellectual capabilities.
 CONTENTS

PART I 9-75
CHAPTER I 10-22
 WHAT IS QUALITY OF WORK LIFE?
(QWL)
CHAPTER II 23-30
 QWL AS AN HR STRATEGY
CHAPTER III 31-38
 QWL THE HUMAN IMPLICATIONS
CHAPTER IV 39-40
 QWL THROUGH EMPLOYEE
INVOLVEMENT (EI)
CHAPTER V 41-44
 QWL and EI INTERVENTION
CHAPTER VI 45-50
 EMPLOYEE RELATIONS PRACTICES
CHAPTER VII 51-56
 EMPLOYEE HEALTH
CHAPTER VIII 57-66
 WORK LIFE BALANCE
CHAPTER IX 67-75
 HAPPINESS AT WORK PLACE

PART II 76-99
 CASE STUDIES 77-98
• TAJ’s PEOPLE PHILOSOHY 78-87

• TATA’s QWL 88-96

• IBM 97-98

 BIBLIOGRAPHY 99-99
 BIBLIOGRAPHY

 INTERNET
• www.google.com
• www.ask.com

 BOOKS
• Human Resource and Personnel Management – William Wrether
• ICFAI University Press – HRM Review