November 17, 2009 Mr, & Mrs. Stephon W North Merrick, NY 11566 Aluve Home Improvements, Ine. 1999 Hempstead Tumpike ast Meadow, NY 11554 Attn: Sal Ferro, President & C 0 Re: Basement Finishing System Dear Sir My wile and 1 would like to toke this opportunity to thank the entire Alure Team for their hard work designing and installing our new basement Special thanks 10 Roh Viola for his knowledge and expertise in carrying out the plans and assisting us in the decision making process. Rob along with his associate Matt, went “above and beyond” in. ssing all of our needs an allof our questions. They should he commended for the ike in their work. anda dedication and pride they We would also like to thank Tim (Electrician) for his hard work and long hours he provided to ensure all electrical work was completed (o code and (0 our satisfaction. His problem solving ability is unparalleled Lastly, to the plumbers Oscar and Elvis for transforming an old antiquated plumbing system into a more efficient (and less of an eye sore) one. Of course, none of this could have come together without the guidance of Pat Zukowsky (Production Supervisor) and Steve Ingrassia (Sales) who made it possible, “This was truly a team effort!!! My family and T look forward to many enjoyable years utilizing our new basement and doing business with Alure again in the future. Sincerely.