March 18.2011 Dr. Mike Smell Smiles Dental Centers of Youngstown, 3353 Mahoning Ave Youngstown , OH 44509 Dear Dr. Mike. Today, March 18, 2011, [brought my 6-year old daughter into yourcare, Youhad already placed two crowns in her mouth a aumber of months buck and she was very cOmforable with you. As was I, Wo requested you for her next two crowns. But after today. this is no longer the ease. ‘Today, while siting there watching my danghter cry out in pain, plus Kick and pull away fron you, Iwas very upset, Tetock me over an hour to calm my daughter down, T took tne almost 2 hours for me to calm down. Tam terribly upset by what happened! today and “want you to know thet wpy daughter has no intentions of every setting foot in Small Smiles again, also am not going to force her. ‘As achild, 1 was traumatized during s dental visit and did not return to dental care for ‘Simost 15 years because of what [ went through. Al (hat time, my mother eould not be in he room with me, but if she had been, T probably would not have gone through what I Gd. ‘Thistime, Tas in the room with my daugiiter. Twatched her ery out. I watched ther tell you she was in pain, [watched ber pull away from you. “And while T sat there trying to soothe mny child, | fee! very strongly that you did not listen to her when she said she was hurting. You did not stop what you were doing to figure out teby she was crying out. And, you did not stop to asic her where it hurt and how vou Could make i better, Instead, you moved through the procedure and then on to your next appointment {am very, very upset and have chosen (y Lake my daughter and son elsewhere. | hope this letter makes you take a moment tu fisten, My 6 year old trusted you. My 6 year old expocted You not to hurt her other than the mosquito bites. My 6 year ol! should have been heard, T would ask that your staff have my children’s records rexdy for pick up by next week 50 that Lmay rake them to a new dentist. Hi