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Tenga, R.W. 'Consumer Protection Framework for Surface & Marine Transport in Tanzania - SUMATRA' June, 2008

Tenga, R.W. 'Consumer Protection Framework for Surface & Marine Transport in Tanzania - SUMATRA' June, 2008

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Published by R. Willy Tenga
Traffic Safety in Tanzania Paper (2008) with Appendices (adopting Australian framework to Tanzania) - Ringo Tenga
Traffic Safety in Tanzania Paper (2008) with Appendices (adopting Australian framework to Tanzania) - Ringo Tenga

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Categories:Types, Business/Law
Published by: R. Willy Tenga on Apr 15, 2011
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16Consumer Protection Framework for Surface Transport Services in TanzaniaBy: Dr. R.W. Tenga[SUMATRA CCC Workshop, Morogoro, June 6, 2008] 
SUMATRA CONSUMER CONSULTATIVE COUNCIL 
ConsumerProtectionFramework for Surfaceand MarineTransportServices inTanzania
THE CASEOF SUMATRACONSUMERCONSULTATIVECOUNCIL
Dr. R. Willy Tenga. (Chairperson,National Consumer Advocacy Council[NCAC]).
Seminar for SUMATRA CCC MEMBER’S CAPACITY BUILDING ONTANZANIA CONSUMER PROTECTION MODEL
 
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16Consumer Protection Framework for Surface Transport Services in TanzaniaBy: Dr. R.W. Tenga[SUMATRA CCC Workshop, Morogoro, June 6, 2008] 
HELD AT HILUX HOTEL, MOROGORO5
th
& 6
th
JUNE, 2008
 
Consumer Protection Framework forSurface and Marine Transport Servicesin Tanzania: The Case of SUMATRA-CCC.
By R.W. TengaChairperson, National Consumer Advocacy Council 
1.
INTRODUCTION
The Terms of reference given to me by the Chairman of SUMATRA-CCC(Surface and Marine Transport Authority – Consumer Consultative Council)for this presentation gave a list of five (5) items that are to be coveredhere. These were written in Kiswahili and my, not so precise, translationinto English gave me the following terms: 
i.
The rights and responsibilities of consumers of surfacetransport services under the jurisdiction of SUMATRA. 
ii.
The Responsibility of the SUMATRA CCC in formulation of theCouncil’s vision and policies.
iii.
The Council’s responsibility in strengthening thecompetition framework in the market 
iv.
The Relevancy of the Council to Consumers of surfacetransport services. 
v.
The Council’s task in facilitating, promoting and
 
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16Consumer Protection Framework for Surface Transport Services in TanzaniaBy: Dr. R.W. Tenga[SUMATRA CCC Workshop, Morogoro, June 6, 2008] 
strengthening surface transport consumer networks in thecivil society For ease of presentation I divide these terms into two main topics, first,an overview the rights and duties of consumers of surface transportservices; and, secondly, the statutory mandates of SUMATRA’s ConsumerConsultative Council. Obviously items (ii) to (v) above will be sub-topicsof the second part of this paper. It is important here to note that transport services play the role of a ‘lubricant’ to the economic and social space. When we talk of access tothe market or commercial activity in general the underlying assumptionis that mobility of goods and services would be facilitated through asystem of transportation. The human agents themselves have to bemobile in order to attain both social and economic objectives. The lawmakes a distinction of the various modes of transport and the most basicone is that between surface and air transport. We do have therefore inTanzania two separate regulatory frameworks one for surface and marinetransport and that is SUMATRA, and the other for air transportation, thatis TCAA. The National Transport Policy, 2003 gives an outline of theTransport Sector and the government’s role in it. The core functions of overseeing the sector are with the Ministry of Infrastructure Development.For purposes of brevity the focus here is on surface transport. 
2.
The Rights and Duties of Consumers of Surface Transport ServicesRights and Duties
.To comprehend properly the rights and duties of the consumers of transport services it is imperative that we undertake a rights basedanalysis of the sector. The socio-economic activity in the area hasgenerated certain perceived rights of the consumer and the legal

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