16Consumer Protection Framework for Surface Transport Services in TanzaniaBy: Dr. R.W. Tenga[SUMATRA CCC Workshop, Morogoro, June 6, 2008]
HELD AT HILUX HOTEL, MOROGORO5
Consumer Protection Framework forSurface and Marine Transport Servicesin Tanzania: The Case of SUMATRA-CCC.
By R.W. TengaChairperson, National Consumer Advocacy Council
The Terms of reference given to me by the Chairman of SUMATRA-CCC(Surface and Marine Transport Authority – Consumer Consultative Council)for this presentation gave a list of five (5) items that are to be coveredhere. These were written in Kiswahili and my, not so precise, translationinto English gave me the following terms:
The rights and responsibilities of consumers of surfacetransport services under the jurisdiction of SUMATRA.
The Responsibility of the SUMATRA CCC in formulation of theCouncil’s vision and policies.
The Council’s responsibility in strengthening thecompetition framework in the market
The Relevancy of the Council to Consumers of surfacetransport services.
The Council’s task in facilitating, promoting and