This is the time to enact change.
This initiative will bring significantorganizational change as well. As your major processes and systems change, usethis as your opportunity to review roles and responsibilities as well.
Be prepared for fear of change.
At Company ABC, everyone had their own ³spreadsheet´, their own way of doing things. And, as such, they became the ³owner´ of that information or process. Knowledge is power. With an ERPsystem, you can¶t ³hide´ data or create your own processes any more. Thosewho have been ³gatekeepers´ of selected data in the past can see this as athreat.
Expect criticism, and communicate responses
. At first, many in the businesswere critical of the investment and skeptical of its value. Continually explain therationale, and use your critical success factors/key performance indicators todemonstrate the project¶s contributions, both projected and actual.
ecognize that you can¶t please everyone.
Some people will have to give upfunctionality or certain processes for the good of the overall organization. Tellthose people, ³I hear where you are coming from, but this is what we need to dofor good of the global business.´
Build expectations for project roles and responsibilities into performanceevaluations of all employees, including managers.
At Company ABC,training expectations were built into employee performance forms andevaluations, but not for managers. This caused a lack of alignment around goals,which proved disruptive for the organization.
Don¶t underestimate the need, the time, and the resources for training
se business people as trainers
. In its first year, Company ABC relied ontechnical and outside trainers, because the business would not allocate peoplefrom the functional areas to be trainers. Once they saw the value, there wereample volunteers the next year, and the training was more effective and overalltraining costs were reduced.
Focus on business process, rather than technical procedures
. CompanyABC focused on procedural training the first year, which was a mistake. Helppeople first understand the business process flows²they will pick up standardoperating procedures quickly.
Build training expectations into employee and manager performanceevaluations
. Everyone needs to be aligned around the same goals. Trainingmust be a requirement for all end users. Managers must also be expected toattend at least high-level orientation and business process education.
ighlight the integration inherent in the system
. Since ERP systems areintegrated, one change in data or functionality can impact something elsedownstream. Business users need to understand this to appreciate theimportance of their role in data entry, and, the reasons why certain functionalitycan or cannot be adjusted.