Questionnaire

Comparative study on customer satisfaction towards public

hospitals and private hospitals

I am Amandeep Singh pursuing MBA from Lovely Professional University as a part of

my course curriculum I am doing a research study on” Comparative study on
customer perception towards public hospitals and private hospitals”. Please help me
by filling this data .

Que1. What is your name?

Que2.What is your gender?

Female Male

Que3.What is your age?

Below 25 years 26-35 years

36-45 years 46-55 years

Que4. What is your marital status?

Married Unmarried

Que5. What is your education qualification?

Diploma Degree Master Degree

PHD Any Other then specify

Que6. What is your monthly income?

Less than Rs.10000/month Rs.10001-20000/month

Rs.20001-30000/month Over Rs.30001/month

Que7.What is your occupation?

Government Employee Student

Housewife
Private job business
others (specify)

Que8.Do you visit any hospital?

Yes No

If yes then proceed further ,if no then move to que no.13.

 Que9. Which type of hospital do you prefer ?

Private Public

if you prefer private hospital then move to Que 10 and if you prefer Public then
move to Que 11

Que10.Rate the factors on the scale 1-5 which impact on your perception towards
private hospital.
1. Strongly agree 2.Agree 3.Neither agree nor disagree 4.Disagree
5.Strongly disagree

Factors Strongl Agree Neither agree Disagre Strongl

y agree nor disagree e y
disagre
e
1.General services
I prefer private hospitals because
doctors are highly qualified
I prefer private hospitals because
staff is more responsive
I prefer private hospitals because
in private hospital staff is more
courtesious
I prefer private hospitals
availability of staff members
I prefer private hospitals because
Explanation of the case to patient
I prefer private hospitals because
of quick service
I prefer private hospital because
they have latest technological
equipments
I prefer private hospitals because
of fully equipped ICU
I prefer private hospitals because
in private hospitals doctors are
more Accountable
2.Infrastructure
I prefer private hospitals because
private hospitals have better
Laboratories facilities
I prefer private hospitals because
they have better Parking facility
I prefer private hospitals because
Washroom facility
I prefer private hospitals because
Canteen facility
I prefer private hospitals because
Good Building
3.Other facilities
I prefer private hospitals because
Clean drinking water
I prefer private hospitals because
they provide Ambulance service
I prefer private hospitals because
Cleanliness of room
I prefer private hospitals because
they provide various services
under one roof
I prefer private hospitals because
private hospitals provide hygienic
food to all the patients
I prefer private hospitals because
they provide facility to pay bill
without paying cash to retailer
I prefer private hospitals because
they Medicines at discount rate
I prefer private hospitals at the
time of Emergency

Que11. Rate the factors on the scale 1-5 which impact on your satisfaction towards
public hospital.
1. Strongly agree 2.Agree 3.Neither agree nor disagree 4.Disagree
5.Strongly disagree

Factors Strongly Agree Neither Disagre Strongl

agree agree nor e y
disagree disagre
e
1.General services
I prefer public hospitals because
doctors are highly qualified
I prefer public hospitals because
staff is more responsive
I prefer public hospitals because
staff is more courtesies
I prefer public hospitals
availability of staff members
I prefer public hospitals because
Explanation of the case to patient
I prefer public hospitals because
of quick service
I prefer public hospitals because
they have latest technological
equipments
I prefer public hospitals because
because in public hospitals
doctors are more Accountable
2.Infrastructure
I prefer public hospitals because
public hospitals have better
Laboratories facilities
I prefer public hospitals because
they have better Parking facility
I prefer public hospitals because
Washroom facility
I prefer public hospitals because
Canteen facility
I prefer public hospitals because
good Building
3.Other facilities
I prefer public hospitals because
Clean drinking water facility
I prefer public hospitals because
they provide Ambulance service
I prefer public hospitals because
Cleanliness of room
I prefer public hospitals because
they provide various services
under one roof
I prefer public hospitals because
public hospitals provide hygienic
food to all the patients
I prefer public hospitals because
they provide facility to pay bill
without paying cash to retailer
I prefer public hospitals because
Routine checkup
I prefer public hospitals because
they Medicines at discount rate
I prefer public hospitals because
at the Emergency

Que12. Which type of hospital will you recommend to your relatives or friends if
they get ill?

Public hospital Private hospital

Q-13 why don’t you visit hospital?

Thank you