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Table Of Contents

1. INTRODUCTION
1.1. Background of the Research Issue
1.2. The research question
1.3. Objective and Purpose of the research
2. METHODOLOGY AND DATA COLLECTION
2.1. Qualitative Research
2.2. Grounded Theory
2.3. Selection of case studies
3. LITERATURE REVIEW: THE CONCEPT OF CHANGE
3.1. Nature of Change
3.1.1. Survival
3.1.2. Behavior
3.1.3. Process
3.1.4. Structure
3.1.5. System
3.2. Sources of Change
3.2.1. Outside-In Perspective
3.2.2. Inside-Out Perspective
3.3. Scope of Change
3.4. Level of Change
3.4.1. Individual Change
3.4.2. Team Change
3.4.3. Organizational Change
3.5.4. Nadler and Tushman‟s Congruence Model
3.5.5. Peter Senge and Systemic View on Organizational Change
4. LITERATURE REVIEW: RESISTANCE TO CHANGE
4.1. Introduction
4.2. Definition of the Term
4.3. Research on Resistance: Reasons and Solutions
4.4. Positive Approaches to Resistance
4.5. A Critique on existing literature
5. EMPIRICAL FRAMEWORK OF THE RESEARCH
5.1.1. Introduction
5.1.2. Marconi
Figure 5-1Organizational Structure of Marconi
5.1.3. The need for change
5.1.4. Marconi‟s Experience with ABC
5.1.5. Employee Resistance to ABC Implementation at Marconi
5.1.6. Evaluating the study and its implications
5.2.1. The organization
5.2.2. Expectations from BATON
5.2.3. Application of BATON
5.2.4. IT System prior to BATON
5.2.5. Implementation in IT and Responses
5.2.6. Evaluating the study and its implications
6. LIFTING THE CURTAIN BEHIND RESISTANCE
6.1. Introduction
6.2. Sources of Resistance
6.2.1. Self Interest
6.2.2. Increased Stress and Additional Work
6.2.3. Denial
6.2.4. Lack of understanding and trust
6.2.5. Uncertainty
6.2.6. Differences in Perceptions and Evaluations
6.2.7. Motivation as a source of resistance
6.3. Dimensions of Resistance
6.3.1. Manifestation
6.3.2. Reasoning behind Resistant Behaviours
6.3.3. Institutionalized Resistance
7. EMERGING THEORY
7.1. Introduction
Figure 7-1 Framework for Managing Resistance
7.2. Lack of „resistance management‟
7.3. Leadership from sensemaking perspective
7.4. Communication
7.5. Participation
8. CONCLUSION AND VISION
8.1. The Research Conclusion
8.2. The vision for future research
9. REFERENCES
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Published by Mohamed Riyaz M

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Published by: Mohamed Riyaz M on Apr 17, 2011
Copyright:Attribution Non-commercial

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08/10/2013

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