Continuous changes in operations may often create errors within your subscriber management system. These errors can weaken customer satisfaction and loyalty. Billingerrors can be caused by data inaccuracies, billing code changes or inadequate training.Incorrect charging to customers will have a negative impact on your overall operationsand bottom line.
When planning an enterprise solution, it's important to remember that managing a projectis not a trivial issue. Our team is dedicated to helping you create and achieve all of your project goals and milestones. Our knowledge, resources and capabilities gives you thequality service, insight and support you need.
Usability of a hyperknowledge-based executive support system for financial benchmarking
Hyperknowledge is a new, ideal computer-based environment for working, learning anddecision-making. In this environment, different and contrasting views of a domain of interest are internalized by the user, enabling the development of a comprehensiveunderstanding of the domain. A financial benchmarking application has been created as a part of an executive support system. It has been verified and validated that the applicationis a functional hyperknowledge environment. However, the application cannot beemployed to its full potential unless it is highly usable, since otherwise the users wouldspend too much of their time and cognitive capacity in learning to use the system insteadof in learning to better master the domain of interest. This paper therefore focuses on theusability of the benchmarking application. The results show that the application has onlya few usability defects, is fairly easy to learn and remember, and is relatively efficient touse.
financial data processing; hypermedia; decision support systems; human factors; user interfaces; hyperknowledge-based executive support system; financial benchmarking;