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Published by Harjinder Paul

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Published by: Harjinder Paul on Apr 19, 2011
Copyright:Attribution Non-commercial


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PREFACE Our institute K. R. Mangalam Global Institute of Management has given us an opportunity toshowour intellectual ability through an integrated project and allow us to decide the service sector onwhich wewant to make our project.For this we have chosen the KFC food chain. KFC is the growing brand in the worldfor foodindustry. KFC basically deals in chicken recipes whose main focus in crispy and deep friedchickens. Toknow the market response of KFC we visited various chains of KFC and we also had survey onthe public (whoare the basic consumers of the KFC).We visited KFC chain of Noida Sector18, Lajpat Nagar, Center StageMall, Noida, and Ghaziabad.We concluded that according to the areas the demand keeps on fluctuating, likethere is moredemand in Sector 18 market chain of Noida in comparison to Center Stage Mall and we havethemaximum demand in Lajpat Nagar.After the survey on chains we had a survey on the public of city througha feed back form. We alsohad a survey on the people working in the KFC through the human recourse feed back from.We found that they are totally satisfied by the human resource strategies of KFC. By peopleweconcluded that they are also satisfied by the service provided by KFC, and the product what theyprovide areup to the mark. They find KFC food a best quality food. But then also KFC have towork hard to earn thegoodwill in market in comparison to other fast food chains. ACKNOWLEDGEMENT To complete this project, there have been many people who graciously gave their time andexpertise in reviewing the manuscript.Their experience and direction has significantly helps us tocomplete this project. We would like to thank thefollowing: 1. Dr. Athar Ali (Dean of KGIM) 2. Prof. S.S.Khullar (Programme director, MBA) And all thefaculty members and all of our fellow mates who help us to complet
It is widely believed that employees are a company¶s most valuable assets. Yet in thecourse of meeting customer demands and managing unpredictable daily operations, many businesses overlook the importance of having a thoughtful workplace safety program in place to protect their most valuable assets.At its core, workplace safety is about employers caring about their people and employeescaring about their own safety and the safety of others. It¶s about doing the right thing and protecting the people who are integral to the long-term success of an organization.Successful workplace safety programs target prevention as the primary means of reducinginjury frequency and severity of any potential accidents.Taking a strategic approach to workplace safety not only helps make the workplace safer for employees, it also results in operational and cost benefits for the business. As a result,workers¶ compensation costs decrease, fewer overtime costs or economic sanctionsaccrue, productivity increases, and improvements are made in regulatory compliance,employee retention, and employee/management relations.Consider that studies from the Occupational Safety and Health Administration (OSHA)indicate that for every $1 invested in effective safety programs, $4±$6 may be saved asillnesses, injuries, and fatalities decline. By creating a culture of safety in the workplace,everyone benefits.An effective occupational safety and health program will include the following fiveelements. The level of detail and complexity with which a program addresses each
element varies from employer to employer, but all programs should include every one of these elements.
1. Commitment from Management and Employee Involvement
 The most effective workplace safety programs start with an authentic commitment frommanagement that makes safety a strategic imperative across the organization. Effective,comprehensive safety programs start with a management culture that keeps everyoneaccountable. Without leadership involvement and a commitment from the top, none of itworks. This level of commitment requires management to provide visible leadership incollaboration with employees to develop, implement, and continuously improve thecompany¶s workplace safety initiatives. In an effective program, management pursuesworker safety and health with as much vigor as its other organization goals.Employee involvement provides the means through which workers develop and expresstheir own commitment to safety and health protection, for themselves and for their fellowworkers. A program that is developed and implemented without employee involvement isless likely to have the employee commitment that is essential to its success. An effectivesafety and health program must meet the needs of both the company and its employees.
2. Worksite Inspection and Analysis
 A variety of worksite examinations are required in this aspect of the program. The purposeof these analyses is to identify not only existing hazards, but also conditions andoperations where changes might occur that would create hazards.Lack of awareness of a hazard that stems from failure to examine the worksite is a suresign that safety and health policies or practices are ineffective. Effective managementactively analyzes the work and worksite to anticipate and prevent harmful occurrences,and encourages employees to point out hazardous situations as they occur.
3. Hazard Prevention and Control
 Once hazards or potential hazards have been identified as part of the worksite analysis, thecompany must consider prevention and control measures. Where feasible, hazards should be prevented by effective design of the job site or job. Where it is not feasible to eliminatehazards, they must be controlled to prevent unsafe and unhealthful exposures. Eliminationor control should be accomplished promptly after a hazard or potential hazard isrecognized.
Taking a strategic approach to workplace safety not only helps make theworkplace safer for employees, it also results in operational and cost benefits for the business.
. Safety and Health Training
The safety and health responsibilities of all personnel are addressed through training.Safety and health training is most often effective when incorporated into other trainingabout performance requirements and job practices. This prevents safety and healthresponsibilities from being viewed as separate, less-important requirements. Thecomplexity of the training depends on the size and complexity of the worksite, and thenature of the hazards and potential hazards that exist.
. Long-Term Commitment
 The employer must make a long-term commitment to a safety and health program for it to be effective. Employees must understand that unsafe acts are unacceptable. Managementmust use a series of progressive actions that reflects the company¶s continuing concern.These actions might begin with verbal warnings and culminate in termination of theemployee for continuous failure to comply with company safety rules. Management mustmake it clear that it takes safety seriously and is willing to back up its policies; otherwise,the program is just another piece of paper.It is important to develop a program that will meet the needs of both management andemployees. An elegant safety and health program manual that describes protectivemeasures that are seldom put into practice serves no useful function. This is whymanagement is encouraged to involve employee representatives in the development of thesafety and health program and to encourage their continued participation in companysafety and health efforts.Managers and supervisors should demonstrate their responsibility for safety and health by becoming familiar with the safety responsibilities and activities of all personnel reportingto them and providing support in any way required; providing maximum support to all programs and committees whose function is to further the cause of safety and health in theworkplace; assisting all personnel to develop safety skills and knowledge, providing rulesand procedures to guide the safe conduct of employees, and personally following thesafety rules; and providing a system of recognition for successful safety performance.Ultimately, through a proactive and thoughtful approach to workplace safety, businessescan simultaneously keep their most important assets²their employees²safe.AbstractThis paper defines the human resource management and I will try to throw light on theconcept of human resource management strategies and human resource activities of KFCrestaurant limited. The main objective of this paper is examine the models of HR strategies and to find out which model KFC is following and summarising human resourceactivities of KFC like human resource planning, training, performance management,motivation and reward schemes for the employees. To discuss HR strategies at KFC, I willemploy best practice and best-fit model and explain the human resource activities of KFC.The paper also includes appropriate conclusions and recommendations as how to improvethe HRM strategy, HR activities and role of HR function at KFC.

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