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iQ Preston Tenant Handbook 2010-11

iQ Preston Tenant Handbook 2010-11

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Published by iQuniaccommodation

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Published by: iQuniaccommodation on Apr 20, 2011
Copyright:Attribution Non-commercial

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04/20/2011

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iQ Kopa (Preston)Tenant Handbook
 
2010/11
 
 Page 2 of 22
Contents
1 WELCOME
 
The iQ Team
 
Contacts & Opening Hours
2 SECURITY AND EMERGENCIES
 
Security & Personal Safety
 
Emergencies
o
 
Emergency Contacts
o
 
Accidents
o
 
Fire
o
 
Water Leaks & Floods
o
 
Electrical Failure
3 REPAIRS AND MAINTENANCE4 ABOUT YOUR ACCOMMODATION
 
Broadband
 
TV Licencing
 
Social Hub & Social Events
 
Laundry
 
Refuse & Recycling
 
Parking
 
Cycling
 
Post & Parcels
5 YOUR TENANCY
 
House Rules
o
 
Window Restrictors
o
 
Smoking
o
 
Illegal Substances
o
 
Pets
o
 
Overnight Guests
o
 
Going Away
 
Flat & Room Inspections
 
Moving Out
 
Termination of Tenancy Agreement
 
Your Deposit
 
Insurance
6 CUSTOMER FEEDBACK AND COMPLAINTS7 LOCAL INFORMATION AND USEFUL CONTACTS8 ABOUT IQ
 
 Page 3 of 22
   I  n   t  r  o   d  u  c   t   i  o  n
Welcome to
Kopa (Preston)
Dear Student,On behalf of all the staff at iQ let me be the first to welcome you to your new home, hereat iQ Preston.This handbook provides you with a range of information about the accommodation andservices we provide, and will enable you to get the best out of your stay with us. Pleasetake the time to read this handbook as it does contain important information abouthealth and safety and security. If there is something you feel we have missed, thenplease come and see us in reception and we will do our best to help you.
Michelle Singleton
Accommodation ManageriQ Prestonwww.loveiq.co.uk/student-accommodation/Preston

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