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DIM SUM Kesling http://www.dimsum.its.ac.id/id/?

page_id=6

http://digilib.petra.ac.id/img-rep//jiunkpe/s1/eman/2006/jiunkpe-ns-s1-2006-31402260-
9558-rawat_inap-chapter2_1_high.jpg

http://triatmojo.wordpress.com/2006/09/24/mengukur-kepuasan-pelanggan/

http://smapgri-wrs.net84.net/wp-content/uploads/2008/09/lingkungan-sehat.doc

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