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CRM of Courier Agency

CRM of Courier Agency

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Published by Mohit Malviya

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Published by: Mohit Malviya on Apr 22, 2011
Copyright:Attribution Non-commercial

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08/17/2011

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PRESENTATION ON CRM OF COURIERAGENCIESRUSH HOUR COURIERS LTD.
PRESENTED BY:NIDHI SINGHBINOY PHILIPMOHIT MALVIYAHARSHITA JAINABHISHEK PRATAP SINGHRUSH HOUR COURIERS
 
INTRODUCTION
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Indian domestic industry is fragmented
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More than2300 courier companies
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Total Express market 35 bn
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DHL, FIRST FLIGHT, PROFESSIONAL COURIERS,BLUE DART, & ELBEE dominate the organizedsector
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no licenses are needed to set up CourierCompany-Industry not regulated
 
Continued ..
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Logistics management has also emerged as anew growth opportunity for the couriercompanies.
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From a long time delivery of packages weredone by locally known agencies.
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Initially the focus was on delivery of smallsized packages
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Technology played a major part inrevolutionizing the industry

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