METRO Board of Directors

Customer Service Committee

Service Performance
March 2011 Fixed-Route
Fixed Route Ridership
Great Weather Brings
Ridership Gains
Category March 2011 March 2010 Change %
(FY2011) (FY2010) Change
METROBus – 5,150,995 5,144,830 + 6,165 + 0.1%
Local
METROBus – 704,785 743,819 ( 39,034) - 5.2%
Park and Ride

METROBus 5 855 780

5,855,780 5 888 649
5,888,649 ( 32,869)
32 869) - 0.6%
0 6%
METRORail 1,251,663 1,222,707 + 29,455 + 2.4%
TOTAL (Bus + 7,107,443 7,110,857 ( 3,414) - 0.0%
Rail)
NOTE: All numbers have been rounded.

Monthly ridership is affected by calendar mix, 
y p ff y
unemployment, and service interruptions. 
Ridership Influences
Change From Year To Year
March 2011 vs. March 2010
Cold weather
Reduced rail
capacity (2 rail cars
Warm weather out of commission)

All 18 railil cars

available
January Service
Changes
With all 18 rail cars, warmer temperatures, and limited rain, 
, p , ,
ridership during the Rodeo increased relative to 2010 . 
2nd Highest Overall Rail
Ridership During the Rodeo
Houston Livestock Show and Rodeo – Boardings
g
(In 000s)
1,200

1 000
1,000

800

600 923 870 853 862 897

811
734
400

200

114 141 152 146 143 140

92
-
2005 2006 2007 2008 2009 2010 2011

Pre-Performance Performers

Improved weather heading into the Final Four...
High Final Four Rail Ridership
2011 NCAA Men's Basketball Final Four
- Ridership - By Day
55,000
50,000
45,000
40 000
40,000
35,000
30,000
25,000
20 000
20,000
15,000
10,000
5,000
-
Friday, April 1 Saturday, April 2 Sunday, April 3 Monday, April 4

METRORail Special Bus

A great ridership boost to start the second half of 
FY2011