Professional Documents
Culture Documents
:
Planning to Meet a Surge in Demand
Case Characters:-
Established in 1987
Throughout 1990s company grew organically.
1999-2006 annual growth rate 3.5%. (More than market growth rate)
but one competitor grew by 6% annually.
In 2006 company’s performance was very bad due to following
concluded reasons-
Loss of productivity and yields caused by high labor turnover.
Cost of raw materials was increasing
Increasing proportion of unskilled labor.
Continuous acquisition of small firms which distracted
management from their main issues.
This thing also generated liquidity shortage
These things resulted in reduced margins as well as increased lead
time from 4 to 6-8 weeks.
Hospitality:- 60%
Governments, corporate offices, schools, colleges , clinics accounted
for :- 29%
Individual Customers:- 9%
Demand for FoldRite products was seasonal. Folding chairs were in high
demand in the summer. Stackable chairs and folding tables were also
popular around the holidays.
Manufacturing process:-
Financial issues:-
Chase strategy
Calculation for CloudChair
Production requirement = Demand forecast
Production hours required (Unskilled) = Production Requirement * Time taken to produce one unit
(9/60)
Production hours required (Skilled) = Production Requirement * Time taken to produce one unit (2/60)
Hours per month per worker = Work days per month * Working hours in a day (10)
Works required (Skilled) = Production hours required (Skilled) / Hours per month per worker
Works required (Unskilled) = Production hours required (Unskilled) / Hours per month per worker
Hiring Cost (Unskilled) = New workers hired (Unskilled) * Hiring expense (66.5)
Straight Time Cost = (Production Hours Required (Skilled) * Wages (25.27)) +
(Production Hours Required (Unskilled) * Wages (9.9))
Lay off Cost is calculated from http://www.coworkforce.com/uibestimator/ as given in case study
(Colorado Unemployment Insurance Benefits).
Chase strategy - CloudChair
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Production requirement 4480 15000 45000 73800 65250 79200 86400 67150 34000 27000 14400 12600 524280
Production hours required
(unskilled) 672 2250 6750 11070 9788 11880 12960 10073 5100 4050 2160 1890
Production hours required
(skilled) 150 500 1500 2460 2175 2640 2880 2239 1134 900 480 420
Work days per month 16 15 18 18 15 18 18 17 17 18 16 14 200
Hours per month per
worker 160 150 180 180 150 180 180 170 170 180 160 140
Workers required (skilled) 1 4 9 14 15 15 16 14 7 5 3 3
New workers hired (skilled) 0 0 0 0 0 0 0 0 0 0 0 0
Workers required
(unskilled) 5 15 38 62 66 66 72 60 30 23 14 14
Unskilled workers for
training 3 5 5 1 0 1 0 0 0 0 0 0
New workers hired
(unskilled) 0 12 23 20 3 1 5 0 0 0 0 0
Hiring costs (skilled) 0 0 0 0 0 0 0 0 0 0 0 0 0
Hiring costs (unskilled) 0 118.8 227.7 198 29.7 9.9 49.5 0 0 0 0 0 633.6
Workers laid off (skilled) 8 0 0 0 0 0 0 2 7 2 2 0
Workers laid off (unskilled) 32 0 0 0 0 0 0 12 30 7 9 0
Lay off cost (skilled) 100880 0 0 0 0 0 0 25116 87906 25220 25220 0 264342
Lay off cost (unskilled) 189696 0 0 0 0 0 0 71136 177840 41496 53352 0 533520
10443. 171757. 151863.4 201081. 156302. 33513.
Straight time cost 3 34910 104730 2 5 184325 6 2 79146.18 62838 6 29324.4 1220234.76
Opening work force TC1=
Skilled 9 2018730.36
Opening work force
Unskilled 40
Level Strategy
Calculation for CloudChair
Production Hours Available (Skilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Skilled) (9)
Production Hours Available (Unskilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Unskilled) (40)
Ending Inventory = Beginning Inventory + Actual Production – Demand Forecast
Shortage Cost = Shortfall of units * Shortage Cost (50% of cost of product) (7.03)
Inventory Cost = Excess units * Inventory Cost (15% of cost of product) (2.109)
Straight Time Cost= (Production Hours Available (Skilled) * Wages (25.27)) +
(Production Hours Available (Unskilled) * Wages (9.9))
Safety stock is included in the demand forecast
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 2240 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 1440 1350 1620 1620 1350 1620 1620 1530 1530 1620 1440 1260
Production hours
available
(unskilled) 6400 6000 7200 7200 6000 7200 7200 6800 6800 7200 6400 5600
Actual production 42667 40000 48000 48000 40000 48000 48000 45334 45334 48000 42667 37334
Demand forecast 4480 15000 45000 73800 65250 79200 86400 67150 34000 27000 14400 12600 524280
Ending inventory 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438 11296
-
94469.
Shortage cost -97175.7 -367128 -520494 -440816 -293186 1 1813268.99
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 9408 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 5280 4950 5940 5940 4950 5940 5940 5610 5610 5940 5280 4620
Production hours
available
(unskilled) 11520 10800 12960 12960 10800 12960 12960 12240 12240 12960 11520 10080
Actual production 24686 23143 27772 27772 23143 27772 27772 26229 26229 27772 24686 21600
Demand forecast 18816 17850 27000 29700 28500 36000 32400 29750 25500 25200 20800 15400 306916
Ending inventory 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868 11068
Units excess 15278 20571 21343 19415 14058 5830 1202 982 4868 11068
136837. 184244. 191158. 173890. 125910. 10765.7 8795.28 43600.2 99130.5
Inventory cost 4 2 6 4 5 52216.4 1 0 0 3 4 4 1026549.248
247473. 232006. 278407. 278407. 232006. 278407. 278407. 262940. 262940. 278407. 247473. 216539.
Straight time cost 6 5 8 8 5 8 8 7 7 8 6 4 3093420
TC=
4236672.443
Opening work 33
force Skilled
Opening work
force Unskilled 72
Shortage cost =
50% of cost of
product 29.855
Inventory cost =
15% of cost of
product 8.9565
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 8480 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production
hours available
(skilled) 4480 4200 5040 5040 4200 5040 5040 4760 4760 5040 4480 3920
Production
hours available
(unskilled) 10560 9900 11880 11880 9900 11880 11880 11220 11220 11880 10560 9240
Actual
production 20439 19162 22994 22994 19162 22994 22994 21717 21717 22994 20439 17884
Demand
forecast 16960 16530 22680 25200 22500 27900 25200 21250 21250 22500 17600 14000 253570
Ending
inventory 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516 10400
Shortage cost 0
Units excess 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516 10400
109119. 133135. 136000. 85414.4 40649.6 24782.1 29043.2 33550.7 59455.2
Inventory cost 9 6 7 115872 4 5 20521 4 8 9 4 94894.8 882439.5195
Straight time 217753. 244972. 244972. 244972. 244972. 231363. 231363. 244972. 217753. 190534.
cost 6 204144 8 8 204144 8 8 2 2 8 6 4 2721920
TC=
3604359.52
Opening work
force Skilled 28
Opening work
force Unskilled 66
Shortage cost
= 50% of cost
of product 30.415
Inventory cost
= 15% of cost
of product 9.1245
Subcontracting strategy
Subcontracting cost (unskilled) = 120% of wages = 11.88
Subcontracting cost (skilled) = 120% of wages = 30.324
Calculation for CloudChair
Production Hours Available (Skilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Skilled) (9)
Production Hours Available (Unskilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Unskilled) (40)
Ending Inventory = Beginning Inventory + Actual Production – Demand Forecast
Units Subcontracted = Shortfall in production
Subcontracting Cost = Units Subcontracted * Time taken for production of one unit * subcontracting
charges
Straight Time Cost= (Production Hours Available (Skilled) * Wages (25.27)) +
(Production Hours Available (Unskilled) * Wages (9.9))
Subcontracting – CloudChair
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning inventory 2240 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438
Production
requirement 4480 15000 45000 73800 65250 79200 86400 67150 34000 27000 14400 12600 524280
Work days per month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 1440 1350 1620 1620 1350 1620 1620 1530 1530 1620 1440 1260
Production hours
available (unskilled) 6400 6000 7200 7200 6000 7200 7200 6800 6800 7200 6400 5600
Actual production 42667 40000 48000 48000 40000 48000 48000 45334 45334 48000 42667 37334
Ending inventory 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438 11296
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 9408 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868
Production 18816 17850 27000 29700 28500 36000 32400 29750 25500 25200 20800 15400 306916
requirement
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 5280 4950 5940 5940 4950 5940 5940 5610 5610 5940 5280 4620
Production hours
available
(unskilled) 11520 10800 12960 12960 10800 12960 12960 12240 12240 12960 11520 10080
Actual
production 24686 23143 27772 27772 23143 27772 27772 26229 26229 27772 24686 21600
Ending inventory 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868 11068
Units
subcontracted 2319 1590
Subcontracting 27858.43 19100.86 46959.286
cost 0 0 0 0 0 0 0 0 0 0
247473. 232006. 278407. 278407. 232006. 278407. 278407. 262940. 262940. 278407. 247473. 216539.
Straight time cost 6 5 8 8 5 8 8 7 7 8 6 4 3093420
TC=
3140379.286
Opening work
force Skilled 33
Opening work
force Unskilled 72
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 8480 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516
Production
requirement 16960 16530 22680 25200 22500 27900 25200 21250 21250 22500 17600 14000 253570
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 4480 4200 5040 5040 4200 5040 5040 4760 4760 5040 4480 3920
Production hours
available
(unskilled) 10560 9900 11880 11880 9900 11880 11880 11220 11220 11880 10560 9240
Actual production 20439 19162 22994 22994 19162 22994 22994 21717 21717 22994 20439 17884
Ending inventory 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516 10400
Units
subcontracted 0 0 0 0 0 0 0 0 0 0 0 0
Subcontracting
cost 0 0 0 0 0 0 0 0 0 0 0 0 0
217753. 20414 244972. 244972. 20414 244972. 244972. 231363. 231363. 244972. 217753. 190534.
Straight time cost 6 4 8 8 4 8 8 2 2 8 6 4 2721920
TC= 2721920
Opening work
force Skilled 28
Opening work
force Unskilled 66
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 2240 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 1440 1350 1620 1620 1350 1620 1620 1530 1530 1620 1440 1260
Production hours
available
(unskilled) 6400 6000 7200 7200 6000 7200 7200 6800 6800 7200 6400 5600
Regular shift
production 42667 40000 48000 48000 40000 48000 48000 45334 45334 48000 42667 37334
Demand forecast 4480 15000 45000 73800 65250 79200 86400 67150 34000 27000 14400 12600 524280
Shortfall after
normal shift
production 40427 65427 68427 42627 17377 -13823 -52223 -74039 -62705 -41705 -13438 11296
Overtime
production in units 13823 52223 74039 62705 41705 13438
48256.0 182310. 258470. 218903. 145592. 46912.0
Overtime cost 0 0 0 0 0 9 5 1 2 2 6 0 900444.103
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 9408 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production hours
available (skilled) 5280 4950 5940 5940 4950 5940 5940 5610 5610 5940 5280 4620
Production hours
available
(unskilled) 11520 10800 12960 12960 10800 12960 12960 12240 12240 12960 11520 10080
Regular shift
production 24686 23143 27772 27772 23143 27772 27772 26229 26229 27772 24686 21600
Demand forecast 18816 17850 27000 29700 28500 36000 32400 29750 25500 25200 20800 15400 306916
Shortfall after
normal shift
production 15278 20571 21343 19415 14058 5830 1202 -2319 -1590 982 4868 11068
Overtime
production in
units 2319 1590
34823.0 23876.0
Overtime cost 0 0 0 0 0 0 0 3 8 0 0 0 58699.1076
Excess stock 15278 20571 21343 19415 14058 5830 1202 982 4868 11068
136837. 184244. 191158. 173890. 125910. 10765.7 8795.28 43600.2 99130.5
Inventory cost 4 2 6 4 5 52216.4 1 0 0 3 4 4 1026549.248
247473. 232006. 278407. 278407. 232006. 278407. 278407. 262940. 262940. 278407. 247473. 216539.
Straight time cost 6 5 8 8 5 8 8 7 7 8 6 4 3093420
TC=
4178668.356
Opening work
force Skilled 33
Opening work
force Unskilled 72
Inventory cost =
15% of cost of
product 8.9565
Calculation for GreenComfort
Production Hours Available (Skilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Skilled) (28)
Production Hours Available (Unskilled) = Production Days in Month * Work Hours per day (10) * Work
Force (Unskilled) (66)
Ending Inventory = Beginning Inventory + Actual Production – Demand Forecast
Overtime Cost = Shortfall * ((1.5*Wages (Skilled) (25.27) *(Labour time (Skilled))) +
(1.5*Wages (Unskilled) (9.9) *(Labour time (Unskilled)))
Inventory Cost = Excess Stock* Inventory Cost (15% of cost of product) (2.109)
Straight Time Cost= (Production Hours Available (Skilled) * Wages (25.27)) +
(Production Hours Available (Unskilled) * Wages (9.9))
Stable workforce strategy – GreenComfort
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Beginning
inventory 8480 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516
Work days per
month 16 15 18 18 15 18 18 17 17 18 16 14 200
Production
hours available
(skilled) 4480 4200 5040 5040 4200 5040 5040 4760 4760 5040 4480 3920
Production
hours available
(unskilled) 10560 9900 11880 11880 9900 11880 11880 11220 11220 11880 10560 9240
Regular shift
production 20439 19162 22994 22994 19162 22994 22994 21717 21717 22994 20439 17884
Demand
forecast 16960 16530 22680 25200 22500 27900 25200 21250 21250 22500 17600 14000 253570
Shortfall after
normal shift
production 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516 10400
Overtime
production in
units
Overtime cost 0
Excess stock 11959 14591 14905 12699 9361 4455 2249 2716 3183 3677 6516 10400
109119. 133135. 136000. 85414.4 40649.6 24782.1 29043.2 33550.7 59455.2
Inventory cost 9 6 7 115872 4 5 20521 4 8 9 4 94894.8 882439.5195
Straight time 217753. 244972. 244972. 244972. 244972. 231363. 231363. 244972. 217753. 190534.
cost 6 204144 8 8 204144 8 8 2 2 8 6 4 2721920
TC=
3604359.52
Opening work
force Skilled 28
Opening work
force Unskilled 66
Inventory cost =
15% of cost of
product 9.1245
Recommendations
Comparison of the four strategies
The table above summarizes the total costs that will be incurred using the different strategies. Going
through the above, we suggest that the FoldRite Company go with the Chase strategy for production.
Below we discuss the advantages of using the chase strategy, why it is better compared to the other
strategies and how it meets the company objectives.
The chase strategy is profitable. From the income statement the cost of labour that is estimated for
2010 is $7,345,000. By using this strategy the labour cost would be around $6,978,314.3. Hence the net
income will increase by $366,685.7.
The main concern in using the Chase strategy is that it will impact the labour morale negatively. To
reduce this impact, we have suggested that the company should not hire new skilled labourers; instead
they should train unskilled labourers for the purpose. This actually encourages the labourers. They get a
value addition to their profile. This is also less expensive from the company’s point of view. Also, the
number of labourers laid off is minimal. The unemployment insurance that will be provided on laying off
a labourer is the maximum the labourer can claim for. Hence, this strategy will affect labour morale to a
small extent. It will also increase the quality of the work as there will be a healthy competition amongst
the labourers to deliver their best so that they can be retained.
The sales needs will be met. The company produces enough to meet the demand forecasted. Also
marketing will not be negatively impacted by this strategy. The customer demands will be always met
and hence there is not the threat of losing customers.
Right now, the company has made GreenComfort and AlStrong eco-friendly. They could also extend the
concept to CloudChair. As they are estimating that CloudChair will grow they could also make it more
comfortable to use indoors. The Chase strategy is also useful for this new product development
purposes.
Looking into the table above, one may argue that subcontracting strategy should be used. But while
calculating the cost incurred the holding cost of inventory has not been added. If we go by the
subcontracting strategy, the holding cost of inventory will be $2,426,919. This included, the
subcontracting strategy will cost a total of $10,256,433.66. The inventory cost is also a matter of concern
to the company as the subcontracting strategy leads to more than the two week inventory they wish to
carry. Also using the subcontracting strategy the inventory falls below the minimum for protracted
periods of time. On the other hand, even if we include the beginning inventory and account for the 80%
productivity of new labourers in the Chase strategy it will be cheaper than the subcontracting strategy.
As the other two strategies cost much more than the Chase strategy, we suggest that the company use
the Chase strategy.
1. Continued innovation in both products and processes. As the Chase strategy is the most effective
strategy it would leave the company enough resources to spend on the innovations.
2. Customer responsiveness: producing high quality products that fulfilled market needs, and providing
quick service. The Chase strategy uses enough labourers to produce the required amount of products.
The quality will not be compromised on as the labourers do not need to work overtime. The market
needs will always be met.
3. Lean manufacturing. This goal is also met by the Chase strategy. To reduce the expenses other than
those that add value to the customer, this strategy sheds extra workforce. As hiring new skilled
labourers is expensive the company hires unskilled labourers instead and trains them.
4. Retention of a well-trained, stable, and productive workforce, with reduced turnover. The chase
strategy that we use encourages the workers to perform well. Those who do, are recognized and
trained. This gives them a satisfaction. And again, while laying off, the best hands are retained. Turnover
is also reduced as the inventory is minimal.
In case the expected demand does not materialize, the expenses will be low. As in this strategy there is
not lot of inventory to be held, as compared to the other strategies. Also, labourers can be laid off.