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20543301 Attrition and Retention of BPO Employees

20543301 Attrition and Retention of BPO Employees

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Published by Daisy Nandwani

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Published by: Daisy Nandwani on Apr 24, 2011
Copyright:Attribution Non-commercial

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06/14/2011

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2009
 
SUBMITTED TO: PROF. ABHAYANAND TIWARI
IILM Institute for Higher Education,Gurgaon
4/21/2009
 
ACKNOWLEDGEMENT
We would like to acknowledge and extend our gratitude to the following persons who have made the completion of this project possible:First of all we would like to thank our Faculty Coordinator 
Prof. Mr. Abhay Anand Tiwari
for his great help. Being our Project Coordinator he
 
provided us very necessary andimportant guidance and support until the
 
submission of our project.Secondly, we would like to thank all our 
Seniors and Friends
for giving us proper guidance and support for preparing the Project.Again we would also like to thank ourselves (
all
 
our group members)
for their dedicated effort to make this project asuccess.Lastly, we would like to be very thankful to the
all the employees of IBM-Daksh
for their good help to provide abetter coordination and control among all the activities related to completion of the project.Therefore we are very much obliged to above people
 
for their continuous effort in making the whole Project Activityvery much
 
learning and Interesting.
GROUP-2(OXYGEN)SECTION-IPREFACE
This report provides an opportunity to students to learn and expand their knowledge on employee attrition andretention in overall all organization especially in BPO sector. They would be able to know the exact reason behindthis, methods taken to tackle it and hence take necessary steps for it. The report also helps the student to devotehis/her skill to analyze the problem to suggest alternative solutions, to evaluate them and to provide feasiblerecommendations on the provided data.The research is on the topic “
A STUDY ON ATTRITION AND RETENTION OF EMPLOYEES IN BPO SECTOR
”.Although we have tried our level best to prepare this report an error free report, every effort has been made to offer the most authenticate position with accuracy.
 
A STUDY ON EMPLOYEE
SUBMITTED BY:
Group no.2(OXYGEN)
GROUP MEMBERS:
 Abhay Singh Amyn Sayani  Anirban DasJasmeet Kaur Jnana Ranjan Pati Pratibha SharmaVikash Verma
 
DECLARATION
We hereby declare that the following documented Project Report titled
A STUDY ON ATTRITION ANDRETENTION OF EMPLOYEES IN BPO SECTOR
is an authentic work done by us.The Study was undertaken as a part of the course curriculum of MBA Full Time Program of IILM institute for Higher Education, GURGAON. 
GROUP NO: 2OXYGENSECTION-I
 
CONTENTS
Abstract…………………………………………………………………………………………………………………………………7Introduction………………………………………………………………………………………………………………………….8Purpose of the study……………………………………………………………………………………………………………..8Employee Attrition………………………………………………………………………………………………………………..9

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