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Table Of Contents

Acknowledgements
INTRODUCTION
WHAT IS OPERATIONS MANAGEMENT?
CURRENT ISSUES IN OPERATIONS MANAGEMENT
THE PLAN OF THIS BOOK
SUMMARY
Operations strategy: the strategic role of operations
WHAT IS STRATEGY?
THE STRATEGIC ROLE OF OPERATIONS AND OPERATIONS MANAGERS
STRATEGY IN CONTEXT: MANUFACTURING AND SERVICE STRATEGIES
Manufacturing strategy
Innovation: developing new products and services
WHAT IS NPD?
WHY NPD IS IMPORTANT
THE NPD PROCESS
BEST-PRACTICE IN NPD
THE FACTORS AFFECTING PROCESS DESIGN
THE FIVE GENERIC PROCESS TYPES
PHYSICAL LAYOUT
TRENDS IN PROCESS DESIGN
Manufacturing
Managing supply
UNDERSTANDING SUPPLY
SOURCING STRATEGIES
UNDERSTANDING CAPACITY
THE DETERMINANTS OF DEMAND
STRATEGIES FOR MATCHING SUPPLY AND DEMAND
MANAGING OPERATIONS FLOWS
INVENTORY
IMPROVING OPERATIONS FLOWS
Project management: content, history and current issues
Introduction
Projects: an introduction
Designing the project process
Project planning
Work breakdown structure and stage-gate planning
WHAT IS QUALITY?
AN HISTORICAL PERSPECTIVE ON QUALITY
APPROACHES TO QUALITY MANAGEMENT
QUALITY STANDARDS AND CERTIFICATION
SERVICE QUALITY
QUALITY AWARDS PROGRAMMES
DESIGN QUALITY
TOTAL QUALITY MANAGEMENT
PERFORMANCE MEASUREMENT
CONTINUOUS IMPROVEMENT
Continuous improvement
RADICAL PERFORMANCE IMPROVEMENT
World-class operations
IS LEAN PRODUCTION THE SAME AS WORLD CLASS?
WORLD-CLASS OPERATIONS, MERGERS AND ALLIANCES
THE ROLE OF ETHICS IN WORLD-CLASS OPERATIONS
1Statistical approaches:
STATISTICAL APPROACHES
TECHNIQUES FOR FORECASTING
INDEX NUMBERS
OPERATIONAL RESEARCH TECHNIQUES
DESIGNING AND ANALYSING SERVICE SYSTEMS
MATHEMATICAL TOOLS AND TECHNIQUES FOR ANALYSING SERVICES
Index
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Butterworth-Heinemann,.Operations Management - Policy, Practice and Performance Improvement

Butterworth-Heinemann,.Operations Management - Policy, Practice and Performance Improvement

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Published by: Abhishek Singh Rathore on Apr 25, 2011
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11/30/2012

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