Conflict Management Processes
Generally, conflict management literature makes a distinction between two main types of conflictmanagement processes: “rights-based” and “interest-based”.Rights-Based Processes:
A rights-based process focuses on an individual’s claims and the facts that support these claims.It is a formal way of resolving conflicts, which may involve assessing whether or not anemployee’s rights have been infringed upon.
Traditionally, in a rights-based process, the opposite sides of a conflict are competing toconvince a decision-maker (judge or adjudicator) to decide on the outcome of the conflict in away that favors one party over the other.
Such a process seeks to determine whether a legal or contractual right has been violated, andthe parties compete to protect their rights and/or positions. The solution to the conflict isimposed on the parties by an outside party, which typically results in one or both sides feelingunsatisfied with the decided outcome.
The grievance procedure is an example of a rights-based process.
“I’m Right – He’s Wrong”“I rule in favor of the plaintiff in this case, awardinghim his job back with back pay.”“I win, you lose!”
Douglas. W. Bush, M.A. © firstname.lastname@example.org