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User Guide
Version: 6.0
SWD-1475296-0412121856-001
Contents
Getting started: BBM.......................................................................................................................................................................................... 3
About BBM......................................................................................................................................................................................................... 3
Requirements..................................................................................................................................................................................................... 3
New features and enhancements...................................................................................................................................................................... 3
Change your display picture or display name.................................................................................................................................................... 3
Add a contact by scanning a barcode................................................................................................................................................................. 4
Display your profile barcode on your device...................................................................................................................................................... 4
Create a group.................................................................................................................................................................................................... 4
Tips: BBM............................................................................................................................................................................................................ 28
Shortcuts: BBM................................................................................................................................................................................................... 28
Personalize: BBM................................................................................................................................................................................................ 29
Change your display picture or display name.................................................................................................................................................... 29
Change your status............................................................................................................................................................................................. 29
Show what media file you are playing................................................................................................................................................................ 29
Change how messages appear in chats.............................................................................................................................................................. 29
Change the display options for your contact list................................................................................................................................................ 30
About sounds for BBM....................................................................................................................................................................................... 30
Rename a contact............................................................................................................................................................................................... 30
Change a contact's display picture..................................................................................................................................................................... 30
Troubleshooting: BBM........................................................................................................................................................................................ 32
Some features are not available in BBM............................................................................................................................................................ 32
My contacts are not appearing in BBM.............................................................................................................................................................. 32
I cannot add a contact using a barcode.............................................................................................................................................................. 32
A contact that I tried to add to BBM is not appearing....................................................................................................................................... 33
I cannot send a picture....................................................................................................................................................................................... 33
I cannot send or receive GPS location information............................................................................................................................................ 33
I am not receiving notifications for a group....................................................................................................................................................... 34
I cannot register an email address with BBM..................................................................................................................................................... 34
My restored contact list does not contain the contacts or groups that I expect............................................................................................... 35
IT policy rules...................................................................................................................................................................................................... 36
Glossary.............................................................................................................................................................................................................. 37
Provide feedback................................................................................................................................................................................................ 38
Legal notice........................................................................................................................................................................................................ 39
RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
Requirements
• At least 4.0 MB of available application storage
• BlackBerry® Device Software 5.0 or later
• A wireless service data plan
Depending on your wireless service provider or organization, you might not be able to use BlackBerry® Messenger.
Adding contacts The Invite screen has been improved so that you can quickly type contact information in the
field at the top of the screen.
BBM™ Groups You can easily share links to GPS locations, podcasts, and webpages with a group.
Chats You can send and receive appointments.
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Create a group
When you create a group, you automatically become an administrator for the group.
Depending on your wireless service provider or organization, you might not be able to use the BBM™ Groups feature.
1. On the contact list screen, press the Menu key > New Group.
2. Type a name for the group.
3. Type a description that people see when they receive the invitation to the group.
4. Change the Group Icon field.
5. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others
field to No.
6. Click Create Group.
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Chats
Start a chat
1. On the contact list screen, in a contact category, click a contact.
2. Type a message.
3. To add an emoticon, press the Menu key > Add Smiley. Click an emoticon.
4. Press the Enter key or Send Message key.
Ping a contact
When you ping a contact, the contact's BlackBerry® device vibrates.
In BlackBerry® Messenger, during a chat, press the Menu key > Ping Contact.
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Depending on your wireless service provider, wireless service plan, or organization, this feature might not be supported.
In BlackBerry® Messenger, during a chat, press the Menu key > Send > Location.
• If you're using BlackBerry 6 or later, click My Location > Attach.
• If you're using BlackBerry Device Software 5.0, click Send.
Switch chats
1. In BlackBerry® Messenger, during a chat, press the Menu key > Switch Chat.
2. Click a contact.
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End a chat
1. On the contact list screen, highlight a chat.
2. Press the Menu key > End Chat or Leave Conference.
Chat options
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If you added a contact that uses text messaging to BlackBerry® Messenger, you might need to change your text messaging
options to view names in chats.
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You can receive text messages from and send text messages to BBM™ contacts in BBM. This feature allows you to send and
receive text messages and instant messages from one application.
Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for
sending or receiving text messages.
1. On the contact list screen, press the Menu key > Options.
2. Select the Show Text Messages From Contacts Linked With BlackBerry Contacts check box.
3. Press the Menu key > Save.
Delete a contact
If you delete a BlackBerry® Messenger contact, you are likewise deleted from that person's contact list in BlackBerry
Messenger.
1. On the contact list screen, in a contact category, highlight a contact.
2. Press the Menu key > Delete Contact.
3. If necessary, select the Ignore future invitations check box.
4. Click Delete.
Unignore a contact
When you unignore a contact, you can receive invitations from the contact again.
1. On the contact list screen, press the Menu key > Options.
2. Beside the Ignored Contacts field, click Edit.
3. Select the check box beside the contact or contacts that you want to unignore.
4. Click OK.
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Rename a contact
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View Contact Profile.
3. Type a new name.
4. Press the Menu key > Save.
To view the contact's current display name, click Reset.
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• To view the contact's information that appears in the Contacts application, press the Menu key > View BlackBerry Contact
Card.
• To unlink the contact from the Contacts application, press the Menu key > Remove Link with BlackBerry Contact.
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RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
BBM Groups
Create a group
When you create a group, you automatically become an administrator for the group.
Depending on your wireless service provider or organization, you might not be able to use the BBM™ Groups feature.
1. On the contact list screen, press the Menu key > New Group.
2. Type a name for the group.
3. Type a description that people see when they receive the invitation to the group.
4. Change the Group Icon field.
5. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others
field to No.
6. Click Create Group.
Send a chat, picture, or list to a person that is not a member of the group
1. In a group, click Chats, Pictures, or Lists.
2. If necessary, click a group chat, picture, or list.
3. Press the Menu key > Send <type of group data> To.
4. Click an option.
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Members
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Leave a group
After you leave a group, the group no longer appears on the contact list screen in BlackBerry® Messenger, and you no longer
receive activity updates for the group.
1. On the contact list screen, in the BBM Groups category, click a group.
2. Press the Menu key > Leave Group > Leave Group or Delete Group.
Group chats
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Pictures
About pictures
You can share pictures with all of the members in a group. You can share pictures that are stored on your BlackBerry® device,
or if your device has a camera, you can take a picture. You can mark pictures as favorites, comment on pictures, and add voice
notes to pictures.
A group can contain up to 20 pictures. Pictures in a group are deleted from your device automatically after 28 days, unless you
mark a picture as a favorite or change the group options to save group pictures to your BlackBerry device or a media card.
Discuss a picture
You can discuss a picture with all members of the group.
1. In a group, click Pictures.
2. Click a picture.
3. Press the Menu key > Discuss Picture.
4. Type a message.
5. Click Add Comment.
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Change a caption
1. In a group, click Pictures.
2. Highlight a picture.
3. Press the Menu key > Edit Caption.
4. Type a new caption.
5. Click Send.
Lists
About lists
You can create lists to share with all members in a group. You can assign due dates, change the priority level for list items, and
set an owner for list items. You can also change list items or mark them as completed. Members can comment on list items and
send a list to people outside of the group.
Create a list
1. In a group, click Lists > Start New List.
2. Type a name for the list.
3. Click OK.
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Discuss a list
You can discuss a list with all members of the group.
1. In a group, click Lists.
2. Click a list.
3. Press the Menu key > Discuss List.
4. Type a message.
5. Click Add Comment.
Sort a list
You can sort a list on your BlackBerry® device using different criteria.
1. In a group, click Lists.
2. Click a list.
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Delete a list
1. In a group, click Lists.
2. Highlight a list.
3. Press the Menu key > Delete List > Delete.
Group calendar
Create an appointment
Appointments that you create and share with a group appear in every member's calendar.
1. In a group, click Calendar > New Appointment.
2. Type the appointment information.
3. If necessary, change the Recurrence field.
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Change an appointment
Changes that you make appear in every member's calendar.
1. In a group, click Calendar > View Groups' Calendar.
2. Click an appointment.
3. Change the appointment information.
4. Press the Menu key > Save.
Delete an appointment
When you delete an appointment from a group, it no longer appears in your Calendar application.
1. In a group, click Calendar > View Groups Calendar.
2. Highlight an appointment.
3. Press the Menu key > Delete > Delete.
4. If you created the appointment or if you are an administrator of the group, to mark the appointment as cancelled in all
members' calendars, click Yes.
Group administration
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Become an administrator
To perform this task, an administrator of the group must have set an administrator password and provided you with the
password.
1. In a group, click Members.
2. Press the Menu key > Administration > Make Me An Administrator.
3. Type the administrator password for the group.
4. Click OK.
Delete a group
To perform this task, you must be an administrator of the group.
When you delete a group, items in the group, including shared pictures, lists, and appointments, are deleted for all members.
1. On the contact list screen, in the BBM Groups category, click a group.
2. Press the Menu key > Administration > Delete Group > Yes.
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RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
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RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
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RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
Tips: BBM
Shortcuts: BBM
Depending on the typing input language or the keyboard that you are using, some shortcuts might not be available. Shortcuts
that you use in other BlackBerry® device applications, such as in the Messages application, might also be available in
BlackBerry® Messenger.
Clear a draft message in a chat Press and hold the Shift key and the Delete key.
Navigate to another category on the contact list screen Press the Space key.
Mark a picture in a group as a favorite Press the F key.
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Personalize: BBM
Change your display picture or display name
Depending on your wireless service provider or organization, your contacts might not see the display picture that you set.
1. On the contact list screen, press the Menu key > View My Profile.
• To change your display picture, press the Menu key > Change Display Picture. Click a picture. If necessary, center the
picture in the box. Press the Menu key > Crop and Save.
• To change your display name, type a new name.
2. Press the Menu key > Save.
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Rename a contact
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View Contact Profile.
3. Type a new name.
4. Press the Menu key > Save.
To view the contact's current display name, click Reset.
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RIM Confidential and Proprietary Information - Beta Customers Only. Content and software are subject to change.
3. Change the Use BlackBerry Contacts Image field to Yes. If you do not see this option, the contact picture is already
showing in BlackBerry Messenger.
4. Press the Menu key > Save.
To view the current display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.
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Troubleshooting: BBM
Some features are not available in BBM
Features might not be available for any of the following reasons:
• Your wireless service provider might not have set up some features or might prevent you from using some features or
options.
• Your wireless service plan might prevent you from using some features or options.
• If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization
might not have set up some features or might prevent you from using some features or options.
• Some features might not be available for you to use for some contacts. These contacts might be using a previous version of
BlackBerry® Messenger or their wireless service provider or organization might prevent them from using the feature that
you are trying to use.
For more information about the features that are available on your device, contact your wireless service provider or
organization.
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• Set the device that is displaying the invitation barcode on a flat, level surface. Move the other device about 4 in. (10 cm)
above the first device until all four corners of the barcode appear on the screen of the device that is scanning the barcode.
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• If you have paired your device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on.
• If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
• If the contact is using a previous version of BlackBerry® Messenger, if the contact's device does not have a internal GPS
receiver, or if the contact has not paired his or her device with a Bluetooth® enabled GPS receiver, some features might
not be available for you to use for that contact.
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IT policy rules
BlackBerry® Enterprise Server administrators can use IT policy rules to prevent users from accessing certain applications and
features. For more information about IT policy rules, visit http://docs.blackberry.com/en/ to read the BlackBerry Enterprise
Server Policy Reference Guide.
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Glossary
GPS
Global Positioning System
PIN
personal identification number
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Provide feedback
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
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Legal notice
©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
Bluetooth is a trademark of Bluetooth SIG. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
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endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation
may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information
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Published in Canada
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