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Working Through Screens Book

Working Through Screens Book

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Published by youtreau

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Published by: youtreau on Apr 28, 2011
Copyright:Attribution Non-commercial

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12/04/2012

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100 ideas for envisioningpowerful, engaging, and productiveuser experiencesin knowledge work
WORKING SCREENS
143 page .pd / 11’’X17”With over 100 Illustrations,including examples rom architecture,clinical research, and fnancial trading.By Jacob Burghardt Application Concepting SeriesNo. 1 Also available in .htmland “Idea Cards” ormats atwww.FlashbulbInteraction.com A publication oFLASHBULB INTERACTION, Inc.
 THROUGH
 
WORKING THROUGH SCREENS
The category o human eorts sometimes called “knowledge work”is growing.Knowledge workers are valued or their specialized intellectual skills andtheir ability to act on and with complex inormation in goal oriented ways.In many contexts, the idea o knowledge work has become almostsynonymous with using a computer, to both positive and negative eect.Product teams creating computing tools or specialized workers struggleto understand what is needed and to successully satisy a myriad oconstraints. As a result o the design deciencies in these interactive products, peopleexperience many rustrations in their working lives.Noticeable deciencies, along with the ones that have invisibly become thestatus quo, can lower the quality and quantity o workers’ desired outputs.With so many people in ront o so many screens — attempting to practicetheir chosen proessions — these deciencies have real costs.
FRONT MATTER | FRAMING THE PROBLEM
 
FRONT MATTER | FRAMING THE PROBLEMWORKING THROUGH SCREENS
I’m going to do someof my normal workso you can see what Imean about this newso�ware applicaonthat I am supposedto use all day...Done. But I sll can’tarrive at the qualityof work that I want,no maer what...Hmm, this part is justtoo long and arduouscompared to how Iused to do this...Well, there’s one bigthing that I reallydon’t understand, butI can get around it...So I’m geng startedon a normal workitem that I tackle allthe me...
EXPERIENCED EFFORT
INTERACTIONS PERFORMED
SUBJECTIVE SATISFACTIONPROGRESS TOWARD GOAL
8:12
 
ELAPSED TIME
+
++
++
+ +++ + ++
Circuitous
Boring Awkwardly dynamic
Hard
Inconsistent
Distracting
Overly flexible
MismatchedReplaceable
Needed
Typical

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