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Table Of Contents

What Is Six Sigma and Why Should I Care?
Welcome to Six Sigma
Defining Six Sigma and Starting on the Path
The Basic Components of Six Sigma
Common Myths About Six Sigma
Common Concerns About Implementing Six Sigma
Finding Your Areas of Improvement
Six Sigma, Your Business, and You
A Very Brief History of the Quality Movement
Defining Quality for Small Business
Six Sigma and Your Employees
Six Sigma and Company Culture
The Role of the Small Business Owner/Manager
Progress Assessment
Defining Key Business Metrics for Six Sigma
Examples of Business and Process Metrics
The Benefits of Developing Metrics
Good vs. Bad Metrics
Determining Relevant Business Metrics
General Guidelines for Setting and Using Metrics
Using Metrics to Manage
A Little Statistics
Curves and Straight Lines
Using Metrics to Manage a Core Process
Executive Leader(s)
Black Belts
Black Belts:
Master Black Belt
Green Belts
Project Team Members
Key Six Sigma Players in Your Organization
Filling Key Roles
Training and Training Resources
Additional Resources: Time and Money
Moving Forward—Plan It!
Selecting Your Six Sigma Project
Key Criteria for Project Selection
The Low-Hanging vs. Rotted Fruit
Scoping a Project
Project Ideas
The Project Problem Statement
The Project Objective Statement
A Good Project
A Bad Project
Using Your Data: Pareto Charts
Picking Your Project
Your Six Sigma Project: The Define Phase
Overview of the Define Phase
Step 1: Identify the Problems in Your Process
Step 2: Identify the Process Owner/Sponsor
Step 3: Begin the Project Charter
Step 4: Assemble the Project Team
Step 5: Build a RACI Chart
Step 6: Collect Customer Data
Step 8: Develop Problem Statements
Step 9: Establish Project Metrics
Step 10: Focus on the Vital Few Factors
Step 11: Identify Necessary Resources
Step 12: Create a Project Plan
Step 13: Conduct a Phase-Gate Review
Summary of the Major Steps in the Define Phase
Your Six Sigma Project: The Measure Phase
Can You Trust Your Data?
Overview of the Measure Phase
Steps 1 and 3: Select Y’s and Identify X’s
Step 2: Define Performance Standards for Y’s
Step 4: Validate the Measurement System for Y’s and X’s
Step 5: Collect New Data
Summary of the Major Steps in the Measure Phase
Sigma Abridged Conversion Table
Your Six Sigma Project: The Analyze Phase
Overview of the Analyze Phase
Step 1: Localize the Problem
Step 3: Establish the Hypothesis
Step 6: Analyze the Results and Reach Conclusions
Step 7: Validate the Hypothesis
Step 8: Conduct a Phase-Gate Review
Summary of the Major Steps in the Analyze Phase
Your Six Sigma Project: The Improve Phase
The Improve Phase
Correlation Analysis
Design of Experiments
Overview of the Improve Phase
2.Establish the experimental objective
Step 1: Define the Problem
Step 2: Establish the Experimental Objective
Step 4: Select the Experimental Design
Step 5: Run the Experiment and Collect Data
Step 6: Analyze the Data
Step 7: Draw Practical Conclusions
Step 8: Replicate or Validate the Experimental Results
Step 9: Conduct a Phase-Gate Review
Summary of the Major Steps in the Improve Phase
Your Six Sigma Project: The Control Phase
The Control Phase
Statistical Process Control (SPC)
Overview of the Control Phase
1.Select the variable to chart
Step 1: Select the Variable to Chart
Step 2: Select the Type of Control Chart to Use
Step 4: Determine Measurement Methods and Criteria
Step 5: Calculate the Parameters of the Control Chart
Step 6: Develop a Control Plan
Step 7: Train the People and Use the Charts
Summary of the Major Steps in the Control Phase
Taking Stock
What Makes a Six Sigma Implementation Successful?
Case Studies
The Six Sigma Epilogue
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Six Sigma for Small Business

Six Sigma for Small Business

Ratings: (0)|Views: 4,928|Likes:
Published by Scott N. Chin

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Published by: Scott N. Chin on May 02, 2011
Copyright:Attribution Non-commercial


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