Knowledge Management Kimiz Dalkir

Sections

INTRODUCTION
WHAT IS KNOWLEDGE MANAGEMENT?
Multidisciplinary Nature of KM
The Two Major Types of Knowledge
The Concept Analysis Technique
HISTORY OF KNOWLEDGE MANAGEMENT
From Physical Assets to Knowledge Assets
Organizational Perspectives on Knowledge Management
WHY IS KM IMPORTANT TODAY?
KM for Individuals, Communities, and Organizations
THE KNOWLEDGE MANAGEMENT CYCLE
MAJOR APPROACHES TO THE KM CYCLE
The Zack KM Cycle
The Bukowitz and Williams KM Cycle
The McElroy KM Cycle
The Wiig KM Cycle
AN INTEGRATED KM CYCLE
ANINTEGRATEDKM CYCLE
STRATEGIC IMPLICATIONS OF THE KM CYCLE
PRACTICAL CONSIDERATIONS FOR MANAGING KNOWLEDGE
MAJOR THEORETICAL KM MODELS
The Nonaka and Takeuchi Knowledge Spiral Model
The Knowledge Creation Process
Knowledge Conversion
Knowledge Spiral
The Choo Sense-making KM Model
The Wiig Model for Building and Using Knowledge
The Boisot I-Space KM Model
Complex Adaptive System Models of KM
STRATEGIC IMPLICATIONS OF KM MODELS
PRACTICAL IMPLICATIONS OF KM MODELS
KNOWLEDGE CAPTURE AND CODIFICATION
LEARNING OBJECTIVES
TACIT KNOWLEDGE CAPTURE
Tacit Knowledge Capture at Individual and Group Levels
Interviewing Experts
Structured Interviewing
Stories
Learning by Being Told
Learning by Observation
Other Methods of Tacit Knowledge Capture
Tacit Knowledge Capture at the Organizational Level
EXPLICIT KNOWLEDGE CODIFICATION
Cognitive Maps
Decision Trees
Knowledge Taxonomies
STRATEGIC IMPLICATIONS OF KNOWLEDGE CAPTURE AND CODIFICATION
PRACTICAL IMPLICATIONS OF KNOWLEDGE CAPTURE AND CODIFICATION
DISCUSSION POINTS
NOTE
REFERENCES
THE SOCIAL NATURE OF KNOWLEDGE
SOCIOGRAMS AND SOCIAL NETWORK ANALYSIS
Community Yellow Pages
KNOWLEDGE-SHARING COMMUNITIES
Types of Communities
Roles and Responsibilities in CoPs
Knowledge Sharing in Virtual CoPs
OBSTACLES TO KNOWLEDGE SHARING
The Undernet
ORGANIZATIONAL LEARNING AND SOCIAL CAPITAL
Measuring the Value of Social Capital
STRATEGIC IMPLICATIONS OF KNOWLEDGE SHARING
PRACTICAL IMPLICATIONS OF KNOWLEDGE SHARING
KNOWLEDGE APPLICATION
KNOWLEDGE APPLICATION AT THE INDIVIDUAL LEVEL
Characteristics of Individual Knowledge Workers
Bloom’s Taxonomy of Learning Objectives
Task Analysis and Modeling
EPSS
KNOWLEDGE APPLICATION AT GROUP AND ORGANIZATIONAL LEVELS
Knowledge Reuse
Knowledge Repositories
STRATEGIC IMPLICATIONS OF KNOWLEDGE APPLICATION
PRACTICAL IMPLICATIONS OF KNOWLEDGE APPLICATION
NOTES
THE ROLE OF ORGANIZATIONAL CULTURE
DIFFERENT TYPES OF CULTURES
ORGANIZATIONAL CULTURE ANALYSIS
CULTURE AT THE FOUNDATION OF KM
The Effects of Culture on Individuals
CULTURAL TRANSFORMATION TO A KNOWLEDGE-SHARING CULTURE
ORGANIZATIONAL MATURITY MODELS
KM Maturity Models
CoP Maturity Models
STRATEGIC IMPLICATIONS OF ORGANIZATIONAL CULTURE
PRACTICAL IMPLICATIONS OF ORGANIZATIONAL CULTURE
KNOWLEDGE CAPTURE AND CREATION TOOLS
Content Creation Tools
Data Mining and Knowledge Discovery
Blogs
Content Management Tools
KNOWLEDGE SHARING AND DISSEMINATION TOOLS
Groupware and Collaboration Tools
Wikis
Networking Technologies
KNOWLEDGE ACQUISITION AND APPLICATION TOOLS
Intelligent Filtering Tools
Adaptive Technologies
STRATEGIC IMPLICATIONS OF KM TOOLS AND TECHNIQUES
PRACTICAL IMPLICATIONS OF KM TOOLS AND TECHNIQUES
KM STRATEGY AND METRICS
KNOWLEDGE MANAGEMENT STRATEGY
Knowledge Audit
Gap Analysis
The KM Strategy Road Map
THE MANAGEMENT OF ORGANIZATIONAL MEMORY
BALANCING INNOVATION AND ORGANIZATIONAL STRUCTURE
HISTORICAL OVERVIEW OF METRICS IN KM
KM METRICS
The Benchmarking Method
The Balanced Scorecard Method
The House of Quality Method
THE KM TEAM
MAJOR CATEGORIES OF KM ROLES
Senior Management Roles
KM ROLES AND RESPONSIBILITIES WITHIN ORGANIZATIONS
THE KM PROFESSION
The Ethics of KM
POLITICAL ISSUES REGARDING ACCESS
THE POLITICS OF ORGANIZATIONAL CONTEXT AND CULTURE
How to Provide Incentives for Knowledge Sharing
SHIFT TO KNOWLEDGE-BASED ASSETS
FUTURE CHALLENGES FOR KM
KM RESEARCH ISSUES
A POSTMODERN KM?
CONCLUDING THOUGHTS
GLOSSARY
INDEX

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