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Table Of Contents

Enabling the Customer Portal
Setting up the required profiles
Installing the managed package
To install the managed package
Enabling feed tracking for Salesforce Chatter
Setting up the required queues
To set up the required queues
Setting up the default business hours and holidays of your organization
Setting up the default business hours and holidays of your organization
Setting up Self Service
Creating email services
Configuring email conversation
Collecting feedback through images in email
To collect feedback through images in email
Configuring an outbound email address
To configure an outbound email address
Configuring workflows
Updating the default configuration
Adding staff members
Adding the SelfService Preferences field to User Layout
Adding the SelfService Preferences field to User Layout
To add the SelfService Preferences field to User Layout
Assigning a license to your user account
To assign a license to your user account
Configuring the Customer Portal email address
To configure the Customer Portal email address
Configuring the BMC Remedyforce dashboard
To configure the BMC Remedyforce dashboard
Single Sign-On with Force.com
Configuring Salesforce Mobile for your organization
To configure Salesforce Mobile for your organization
Chapter 2Upgrading to BMC Remedyforce version 20.11.01.008 87
Before upgrading to version 20.11.01.008
Disabling custom triggers and validation rules
To disable custom triggers and validation rules
Assigning a queue for Self Service
To assign a queue for Self Service
Troubleshooting upgrade issues
Upgrading to version 20.11.01.008
To upgrade to version 20.11.01.008
After you upgrade
!“Updating HelpText for BMC Remedyforce objects” on page101
Updating HelpText for BMC Remedyforce objects
Updating labels that are not upgraded
Assigning Salesforce page layouts to BMC Remedyforce profiles
To assign Salesforce page layouts to BMC Remedyforce profiles
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BMC REMEDY Gettingstarted

BMC REMEDY Gettingstarted

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Published by Abhishek Agarwal

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Published by: Abhishek Agarwal on May 10, 2011
Copyright:Attribution Non-commercial

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11/11/2012

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