െടലേഫാൺ മരാദകൾ ഓഫീസിൽ*
How to Practice Telephone Etiquette andManners
Few examples from daily life.
Al Jaber motors good morning, how may I assist you( how can I help you ?)or Good morning Al Jaber motors, how may I assist you( how can I help you ?)A:Good afternoon, Omars Inn, may I help you?B:Extension 237 please.A:I'm sorry, the line's busy, will you hold?B:Yes, I'll hold. A. Could I speak to Mr.Basheer please?B. I'm sorry, he's in a meeting at the moment.A. Do you know when he'll be back?B. He should be back around four. Can I take a message?A. Yes, please ask him to call Kumar on 629 3478B. 629 3478, right?A. That's right.B. OK, I'll see he gets your message.1. Hello. This is Thomas. May I speak to Ms Sunitha, please?2. Hold the line a moment, I'll check if she is in her office.1. Thank you.2. (after a moment) Yes, Ms Sunitha is in. I'll put you through.1. Hello, this is Ms Sunitha. How can I help you?2. Hello, my name is Thomas and I'm calling to enquire about the position advertisedin Times of India.1. Yes, the position is still open. Could I have your name and number please?2. Certainly, My name is Thomas K.John and my mobile no. is 2244365
On the telephone, use 'this is...' instead of 'I am'.
A. Hello, Could I speak to Muneer, please?B. Who's calling, please?A. This is Rasheed. I'm a friend of Muneer.B. Hold the line, please. I'll put your call through. (after a moment) - I'm afraid he'sout at the moment. Can I take a message?A. Yes. Can you ask him to give me a call? My number is 345-8965B. Could you repeat that, please?