Best practices describe the steps leadingcompanies take to achieve peak performance.
Looking to those businesses that perform a processbest for insights enables the kind of breakthroughimprovement that allows you to leap ahead of thecompetition, instead of merely keeping pace. Byfocusing on top performers with proven results, theGlobal Best Practices
knowledge base offers therichest source of insight.Understanding those insights requires a different point ofview – what we call a process view. To facilitate this ideaexchange, Arthur Andersen and the founding members ofthe International Benchmarking Clearinghouse cametogether to create the Universal Process ClassificationScheme. It defines key processes that every businessperforms, and serves as the framework for navigating thecontent and tools in our knowledge base.
Universal ProcessClassification Scheme
The Universal Process ClassificationScheme provides a framework of13 core business processes and morethan 140 sub-processes that help yourcompany achieve peak performance.
Understandmarkets &customersDevelop vision& strategyDesignproducts &servicesMarket& sellProduce & deliverfor service-orientedorganizationsInvoice &servicecustomersProduce & deliverproducts & services
Management processesOperating processes
Develop & manage human resourcesManage information resources & technologyManage financial & physical resourcesExecute environmental, health & safetymanagement programManage external relationshipsManage improvement & change