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Process Thinking

Process Thinking

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Published by Hany Elshamy

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Published by: Hany Elshamy on May 11, 2011
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05/11/2011

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The Return of Process Thinking
Making BusinessProcesses ManageableThe Principles of Scientific Management 
Management Cultures
Why American Businessis That WayLi & Fung:Confucius MeetsJohn WayneManaging a Danish
(
?
)
Bicycle Team
GlobalInterdependence
From Globalizationto InterdependenceAdapting to Change
Fall 2001
CSC
W
ORLD
I N S I D E
26
MBAs,Managers,and Change:
AnInterviewwithHenry Mintzberg
28
Findings/Getting Smart 
30
In Practice/Building a Customer-FriendlyTelco—Fast 
Putting the Internet in Space
36
Review /
Next 
 by Michael Lewis
4101525221838
 
W
ith the rest of the world, we watched in horror as terrorists attacked the World Trade Center and the Pentagon on September 11. This issue was being laid out at the time of the attacks, so it does not speak directly to the concerns that they have raised. We plan to examine those concernsin future issues. We are grateful that CSC employees in the targeted areas escaped unharmed.We mourn the loss of those who were not as fortunate.
hat is good management? What makes a good manager?These are questions every business magazine tries to address, and we took acouple of different approaches to them in this issue.One approach was to go to Henry Mintzberg, the McGill Universityprofessor whose unconventional thinking about management has been gettingincreased attention in recent years. He says good managers are not the super-heroes of business best-sellers. Rather, they are people who have the intuition,good judgment, and sense of context that come from a deep knowledge of their business.Thinking about context also led us to Charles M. Hampden-Turnerand Fons Trompenaars, who look at the impact of national cultures on businessmanagement. The first of three articles on management cultures is an excerptfrom their book,
 Building Cross-Cultural Competence
. Harvard Business SchoolProfessor F. Warren McFarlan explains how two Harvard-trained brothers went back to China to modernize their old family company; and Tour de Francewinner Bjarne Riis tells us how he manages an international bicycle racing team.One of the biggest management challenges of recent years wase-business. In the lead article, Howard Smith, CSC’s chief technology officer forEurope, and Douglas Neal and Lynette Ferrara of CSC’s Research Services, explainwhy it was so difficult to get e-business right and how it can be made easier.The answer lies in managing business processes within and across companies.Then there are those events that are well beyond the scope of ordinary business management. Kenneth S. Courtis, vice chairman of GoldmanSachs Asia, discusses the growing interdependence in the global economy.There’s not much any single company can do about the global economy, but James Cook, president of CSC’s Financial Services Group, tells us howcompanies usually react to macroeconomic change.Finally, we look back at Frederick Winslow Taylor, one of the firstmanagement gurus. His 1911 book on business processes shows just how muchour thinking has changed in the last 90 years.In this issue, we also look ahead at smart technology, show howNASA can benefit from putting the Internet in space, see how a business processapproach got a telco startup off to a fast start in the UK, and review MichaelLewis’s latest book.This is only the second issue of the new
CSC World 
, and we’d liketo know what you think. Nearly all the response so far has been positive, and wewant to keep on making our readers happy. Drop us a line at world
@
csc.com,and visit us on line at csc.com/aboutus/publications.Bob Olivier, Publisher
I
NTHIS
I
SSUE
CSC
W
ORLD
 
features
T
HE
ETURNOF
P
ROCESS
T
HINKING
Making Business Processes Manageable
H
OWARD
S
MITH
, D
OUGLAS
N
EAL
,
 AND
L
YNETTE
F
ERRARRA
E-business turned out to be harder than anyone thought. That’s because
 business still has trouble managing business processes. That’s about to change.
The Principles of Scientific Management
F
REDERICK 
W
INSLOW
T
 AYLOR 
One of the first management gurus did some early thinking about business processes in this 1911 book.
M
 ANAGEMENT
C
ULTURES
Why American Business is That Way
C
HARLES
M. H
 AMPDEN
-T
URNERAND
F
ONS
T
ROMPENAARS
The role of managers is increasingly to manage diversity per se, whateverits origins in culture, industry, or discipline. An excerpt from
 Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values.
Li & Fung: Confucius Meets John Wayne
F. W
 ARREN
M
C
F
 ARLAN
Two Harvard-trained brothers bring the family business, founded in theQing Dynasty, into the Internet age.
Managing a Danish(?)Bicycle Team
B
JARNE
IIS
How to manage a racing team whose members speak several different languages and are seldom in the same place at the same time.
G
LOBAL
I
NTERDEPENDENCE
From Globalization to Interdependence
ENNETH
S. C
OURTIS
Globalization is the word everyone uses to describe what’s going on in theworld economy. But it’s actually something broader and more complex.
 Adapting to Change
J
 AMES
C
OOK 
It’s always been beyond the capability of companies or industries to affectthe speed and breadth of macroeconomic change. How do they deal withit when it happens?
Computer Sciences Corporation
CSC
W
ORLD
Fall 2001 Volume 1 No. 2
contributors
3
First Hand
In an age of grand theory, HenryMintzberg’s unconventional wisdomabout the actual job of managing is beginning to attract more attention.
Findings
 A L
EADING
E
DGE
F
ORUMREPORT
Here are five “smart quotients” tohelp you make sense of the newsmart technology.
In Practice
 Building a Customer-Friendly Telco—Fast 
V
 ANESSA
EED
How a startup telco got off toa fast start with a company built to last.
 Putting the Internet in Space
E
DWARD
C
RISCUOLO
, K 
EITH
H
OGIE
, R 
ON
P
 ARISE
NASA is experimenting with Internet protocolsas a way to reduce the cost of space missions.
Book Review
OBERT
M
UTCH
In
Next: The Future Just Happened 
,Michael Lewissays the kids are taking over. But are they?
2628
departments
J
AMES
C
OOK 
is president of CSC’s Financial Services Group.
ENNETH
S. C
OURTIS
is managing director and vice chairman of GoldmanSachs Asia. He also lectures at Keio and Tokyo universities, and is a visitingprofessor at the Stockholm School of Economics. He has an MBA from theEuropean Institute of Business Administration in Fontainbleau, France,and a PhD from the Institute of Economic and Political Studies in Paris.
E
DWARD
C
RISCUOLO
, a CSC engineer, is the backup technical lead on NASA’sOperating Missions as Nodes on the Internet project.
EITH
H
OGIE
, a CSC engineer, is the technical lead on NASA’s OperatingMissions as Nodes on the Internet project.
C
HARLES
M. H
AMPDEN
-T
URNER
is senior research associate at the JudgeInstitute of Management Studies, Cambridge University. He also is directorof research and development of the Trompenaars-Hampden-Turner Group,a cross-cultural consulting and training company based in Amsterdam.He has a DBA from Harvard and has written 15 books. He is a winner of the Douglas McGregor Memorial Award.
F. W
ARREN
M
C
F
ARLAN
is the Albert H. Gordon professor of business adminis-tration at Harvard Business School, and senior associate dean and director of the school’s Asia-Pacific Initiative. He also sits on CSC’s board of directors.
D
OUGLAS
N
EAL
is a research fellow at CSC Research Services.
R
ON
P
ARISE
, a senior scientist at CSC, was a payload specialist on the spaceshuttle Columbia in 1990 and on the Endeavour in 1995. He is on NASA’sOperating Missions as Nodes on the Internet project.
V
ANESSA
R
EED
is CSC’s manager for the ipsaris/Easynet account.
B
JARNE
R
IIS
is manager of the Danish professional cycling team, CSC-Tiscali,which finished 18th in this year’s Tour de France. A professional cyclist since1986, Riis won the Tour de France in 1996 and the World Cup in 1997.
H
OWARD
S
MITH
is the chief technology officer for CSC in Europe.He also is co-chair of the Business Process Management Initiative.
F
ONS
T
ROMPENAARS
is founder and president of Trompenaars-Hampden-Turner Group, an intercultural management consulting company based in Amsterdam. He has a PhD from the Wharton School at the University of Pennsylvania and is the author and co-author of several books. He is awinner of the American Society for Training and Development’s InternationalProfessional Practice Research Award.
43810151822253036
CSC
W
ORLD
K. P
ETER 
M
 ANERI
Vice President,Corporate Communicationsand Marketing
OBERT
D. O
LIVIER 
Publisher
OBERT
M
UTCH
Managing Editor
EDSPRITE
M
 ARKETING
I
NC
.
Graphic Design
E
DITORIAL
B
OARD
:
F. Warren McFarlan, Nicholas Morgan,Howard SmithEditorial Office:3170 Fairview Park DriveFalls Church, Virginia 22042world@csc.comSubscription Office:2100 East Grand AvenueEl Segundo, California 90245
C
OMPUTER 
S
CIENCES
C
ORPORATION
www.csc.com
T
HE
 A
MERICAS
2100 East Grand AvenueEl Segundo, California 90245-5098United StatesTel: +1.310.615.0311
E
UROPE
, M
IDDLE
E
 AST
, A
FRICA
279 Farnborough RoadFarnboroughHampshire GU14 7LSUnited KingdomTel: +44.1252.363000
 A
USTRALIA
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EALAND
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SIA
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CSC World 
(ISSN 1534-5831) is a publication of Computer Sciences Corporation
©Computer Sciences Corporation All rights reserved. Reproduction without permissionfrom Computer Sciences Corporation is prohibited.Printed in the USA.

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