Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
ITIL Foundation - Concepts of Service Management Unit 4 - Problem Management

ITIL Foundation - Concepts of Service Management Unit 4 - Problem Management

Ratings: (0)|Views: 17|Likes:
Published by Roby
ITIL Foundation - Concepts of Service Management
ITIL Foundation - Concepts of Service Management

More info:

Published by: Roby on May 14, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

05/14/2011

pdf

text

original

 
Copyright
©
2005,BMC
Software,
Inc.All
rights
reserved.
This
document,
orany
part
thereof;maynot
be
reproduced
ortnmsmitted
in
anyfonnwilhout
tbe
prior
wriUen
pennissionofBMCSoftware,Inc.lBusinessSchooL
Page4-1
 
UnitObjectives
ProblemManagement
SIICJB4-2
>
DefineProblemManagementterms
>
DescribethegoalsofProblemManagement
>
ListtheactivitiesofProblemManagement
>
DescribetherelationshipsProblemManagementhaswithether
ITll
processes
COpyright
©
2005,BMC
Software,
Inc.All
rights
reserved.
This
cIocument,
orany
part
lbereof,maynot
be
reproduced
ortmnsmitted
in
anyformwithout
the
prior
written
pemlissionofBMCSoftware,Jnc./BusinessSchool
Page4-2
 
IT
ServiceManagement
ProblemManagementSlide4-3
ServiceDelivery
CopyrIght
©
2005,BMC
Software,
Inc.
All
,;gills
n!SI!I"Ved.
ITServiceManagementTheaboveslidehighlightstheProblemManagementprocesswithinServiceSupport.
This
document,oranyparl
d!ereoJ;
maynot
be
reproduced
or1raDsmiUedinanyform
with_
the
ptiorwn-pc:mliBsionofBMCSoftware,
Inc.IBusiru:ss
SdwoI.
Page4-3

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->