OPS submission Page 3
As per project requirement, we need to give example of a supply chain, as we know.
Yesterday during my break, I was standing in line of filter coffee at Nathu’s
refreshment.As my turn came, Nathu suddenly stopped the filling the steel glasses and looked at me,then he looked at his assistance. I came to know that he is out of glasses. His glasssupply is stopped momentarily. After few minutes of waiting, his assistant broughtwashed coffee glasses and Nathu served me a glass of hot filter coffee.While drinking coffee, what brew in my mind that why I need to wait for few minuteswhen, coffee was there, Coffee maker was there, Sugar was there.. but GLASS was notthere !!! Thus steel glass was the
’s supply chain.
As per tradition, Filter coffee has to be served in steel glasses, quantity of available
glasses was major factor in analyzing Nathu’ supply Chain.
Total No of Glasses, Nathu have:
4 customers per minute
( Nathu can fill 4 glasses of coffee/tea inminute)c)
Cycle time for 40 customers:
Average time taken by a customer to drink coffee/tea :
Collection and washing time :
Time glasses will be ready to re-use =
Thus 41th customer of Nath
coffee has to wait for
5 mins ( 10<15)
to get filter coffee.Bottleneck in the system is
Nathu can’t service more customer
than number of glasses, he has at the moment.If Nathu reduces the cycle time from 4 customers per minute to 2 customer per minutethen, 40 customers will take 20 minutes, as
, none of Nath
u’s customer ha
ve towait for coffee due to unavailability of glasses We also have to notice that this approachwill double the
customer’s waiting time in queue.