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Table Of Contents

Let’s Talk Business
Tips for effective communication in English
Introducing yourself
Telephoning
Meetings
Negotiations
Presentations
Trade fairs & conferences
Job interviews
The Customer is King
Making a good first impression
Showing customer orientation
Follow up calls
The angry customer – “sorry” is not enough
How to say “no” politely
How to complain successfully
Giving ultimatums and setting deadlines
Social Situations
Invitations
Small talk
Hobbies and interests
Eating and drinking
Written Communication
Text messages
Letters
Agendas & minutes for meetings
Appendix
Internet resources
Common abbreviations
Numbers
English phonetic spelling
English around the world
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Business Talk English

Business Talk English

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Published by Nightfire79

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Published by: Nightfire79 on May 17, 2011
Copyright:Attribution Non-commercial

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01/03/2014

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