An undertaking of dream Shapers
D D D r r r eee a a ammmS S S hhh a a a p p peeer r r s s s
Required Customer Sales Executive
2500 Fresher/Experienced customer sales executive required who has the technical andpractical knowledge of customer service/relationship management process in a retailenvironment. The ideal candidate should be from a retail environment(online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel,watches, eyewear, footwear, jewelleries) The executive should have experience goodcommunication skill in multiple customer service support channels e.g. in-bound/outboundcalling, e-mail, web chat etc. The customer service manager will collaborate with internal teamsfor a satisfactory user experience.
Help customer to buy & provide various services as per their needs withholding function,handle customer queries, complaints, suggestions and requests on multiple support channels e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into furtherdevelopment of product and technology. Optimize the customer service function to providebest service at low cost (minimize the cost per service) Ability to provide feedback on websitefrom the customer's point of view. Help the IT team on an on-going basis by making suggestionsfor enhancing the web shop, and IT middleware from a customer service perspective.