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Table Of Contents

Auditor-General’s foreword
The focus of this Guide
This Guide in the context of the Contract Management Lifecycle
This Guide in the context of Contract Relationships
Step one: Establish context
Step two: Assess risks
Risk identification
Risk analysis
Risk treatment design
Step three: implement treatments
Step four: monitor and review
The impact of risk on relationships
The application of risk to contract management
Announcing the decision
Establishing the contract relationship
Developing the transition strategy
Preparing the resource plan
The contract manager
Developing service level agreements (SLA)
Performance based contracts
Escalation and savings
Performance Measurement System (PMS)
Measurement and monitoring
Continuous improvement and benchmarking
Defining quality
Measures of service quality and satisfaction
Problem solving
Performance reporting
Day-to-day ongoing management matters
Information systems
Issue resolution
Payment processes
Possible effects of dissatisfaction with the delivery
Part 2.3 Contract succession
Style and types of relationships
Traditional relationships
Cooperative relationships
Partnering relationships
Alliance relationships
Constraints in relationship application
Pricing structures
Deciding on the most appropriate pricing structure
Succession plan
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Contract Management

Contract Management

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Published by Sathish Kumar

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Published by: Sathish Kumar on May 23, 2011
Copyright:Attribution Non-commercial


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