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IISc - Proficience - SQAM - Module 1

IISc - Proficience - SQAM - Module 1

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Published by Vijayasekar

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Published by: Vijayasekar on Sep 09, 2008
Copyright:Attribution Non-commercial


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SQAM Course, Proficience, IISc1
Module 1Module 1Introduction to SoftwareIntroduction to SoftwareQualityQuality
SQAM Course, Proficience, IISc2
Different Views on QualityDifferent Views on Quality
Hard to define, Impossible to measure and Easy torecognize
Transparent when present, but easily recognized inabsence
Quality is not absolute
Quality is multidimensional
Quality is subject to constraints
Quality is about acceptable compromises
Quality Criteria are not independent, but interactwith each other 
SQAM Course, Proficience, IISc3
Garvin’s Five Definitions of Garvin’s Five Definitions of Quality Quality 
Transcendent Definition
(Relative Quality): Quality is universallyrecognizable; it is related to a comparison of features andcharacteristics of products.
Quality is a precise and measurable variable.Differences in quality reflect differences in quantity of some productattribute.
User-Based Definition:
Quality is “fitness for intended use.”
Manufacturing-Based Definition:
Quality is “conformance tospecifications.”
Value-Based Definition:
Quality is defined in terms of costs and prices. A quality product is one that provides performance at anacceptable price or conformance at an acceptable costs.

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