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Table Of Contents

Chapter 1 - Introduction
Welcome to the OPERA Property Management System
Additional Resources
Training Activity Workbook
Navigational Aids
Recognizing Software Terms and Operations
Chapter 2 - Profiles
Profile Introduction
Profile Options
Chapter 3 - Reservations
New Reservations
New Reservation with Rate Query
Name Change on a Reservation
Reservation with Multiple Profiles
Reservation with Negotiated Rate
Individual Group Reservation
Reservation Options
Additional Reservation Features
Chapter 4 – Front Desk
Arrivals and Check In
Editing In- House Guest Records
Additional Front Desk Features
Room Assignment – Individual
Traces – Viewing and Resolving
Chapter 5 - Cashiering
Cashiering Basics
Cashier Login
Adjust an Interface or Night Audit Posting
Billing Options
Check Out
Settlement and Early Departure
Cashier Functions
Chapter 6 Rooms Management - Housekeeping
Rooms Management
Housekeeping Management Screen
Changing the Status of a Room
Additional Rooms Management Options
Chapter 7 – Accounts Receivable
AR Overview
Account Maintenance
Apply an Unallocated Payment
Unapply Payment – Write Off
Accounting Options
Batch Processing Statements
Chapter 8 - Miscellaneous
Quick Keys
Control F1 – Keyboard Shortcuts
Control F2 – Detailed Availability
Control F7 – Telephone Operator
Shift F8 – Interfaces Submenu
Control F8 – Maximum Availability
Additional Miscellaneous Features
Advanced Miscellaneous Features
Chapter 9 – End of Day
Reprint Night Audit Reports
Chapter 10 – Business Blocks - Groups
Group Basics
Room Type Priorities in Grid
Group Options
Block Options
Additional Group Features
Chapter 11 – Commission Handling
Commissions Overview
Payment Processing
Holding Commission Records
Manual Change to Commission
Add a Manual Commission Record
Commission Payments via File Export
Commission Payments via Check Run
Commission Reports and Options
Payment Activity
Register – Reconcile Checks
Chapter 12 – Package Management
Attaching Package to a Rate
Chapter 13 – Revenue Management
Rate Codes
Negotiated Rates – Options
Revenue Management
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Opera V4 Users Guide

Opera V4 Users Guide

Ratings: (0)|Views: 21,040|Likes:
Published by skrbal537

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Published by: skrbal537 on May 26, 2011
Copyright:Attribution Non-commercial


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