Management
Plan


Bridge
House
(dba
The
Carriage
House
Community
Table)

History
The
Carriage
House
was
established
in
1996
when
a
need
for
daytime
services
for
the

homeless
was
identified
by
the
local
business
and
the
faith
community
(Carriage
House
is
a

non‐religious
organization).
On
November
10,
1996,
the
Carriage
House
opened
for
regular

operation.
Prior
to
2005,
Carriage
House
was
known
as
START
(Support,
Transition,
Assessment,

Referral
and
Treatment)
and
operated
for
many
years
at
1301
Arapahoe
Ave.


In
2008,
the

Carriage
House
and
Community
Table
merged
to
form
one
agency
serving
the
homeless
and

underserved
in
Boulder.
Community
Table
had
been
serving
evening
meals
to
the
working
poor

for
over
a
decade
at
the
time
of
the
merger.
By
merging,
the
Carriage
House
Community
Table

has
been
able
to
be
more
efficient
in
delivering
services
to
its
clients
as
well
as
providing
more

comprehensive
services.
The
merger
of
the
two
agencies
allowed
us
to
utilize
the
synergy
of
a

day
facility
and
dinner
meals,
but
a
new
building
creates
many
opportunities
for
greater

efficiency
in
one
facility.

In
late
2010
the
board
of
directors
voted
to
change
the
name
of
the

organization
from
Carriage
House
Community
Table
to
Bridge
House.

The
old
name
represents

the
building
that
we
have
outgrown.
The
new
name
represents
the
bridge
that
we
provide
to

help
Boulder’s
homeless
and
working
poor
transition
to
more
stable
lives.


Current
location
For
many
years,
First
Congregational
Church
in
Boulder
has
partnered
with

The
Carriage
House
Community
Table
as
part
of
the
church’s
mission
to
meet
the
needs
of
the

urban
poor.
Their
commitment
extended
to
offering
their
historic
carriage
house
as
a
site
for

the
agency’s
central
site.
They
have
offered
financial
support
both
in
terms
of
subsidized
rent,

outright
financial
support
and
assistance
with
utilities.
However,
the
numbers
of
poor
and

homeless
people
in
our
community
have
grown
greatly
over
the
last
few
years
due
to
the

national
economic
situation
and
the
numbers
that
our
agency
serves
have
vastly
increased.



Current
situation
An
average
of
125
people
visit
the
Carriage
House
site
daily
and
another

75‐100
visit
our
Community
Table
sites
for
evening
meals.
The
size
of
the
building
only
allows

25
people
at
one
time,
per
fire
code.
Many
potential
clients
self
select
to
not
enter
or
remain
in

the
building
due
the
extreme
crowding,
and
seek
shelter
in
other
areas,
including
the
public

library,
downtown
businesses
and
parks,
and
the
University
Memorial
Center.



Carriage
House
also
borrows
space
at
five
local
churches
in
order
to
accommodate
our
services

(First
Congregational
Church,
First
United
Methodist,
First
Baptist,
Mountain
View
Methodist

Church
and
St.
John
Episcopal
Church.)
Our
storage
site
is
located
more
than
4
miles
from
our

downtown
locations.
Our
current
space
has
only
two
small
offices
of
about
60
square
feet
each.


Seven
staff
members
share
these
offices;
working
from
home
is
a
necessity
that
reduces

efficiency.

There
is
a
great
deal
of
time
and
energy
spent
delivering
food
preparation
supplies

and
actual
prepared
food
to
different
sites.


10
Year
Plan
to
Address
Homelessness
The
services
that
Carriage
House
offers
are

essential
elements
of

Boulder
County
and
the
City
of
Boulder’s
10
Year
Plan
to
Address

Homelessness.


Goal
of
10
Year
Plan:
Prevent
individuals
and
families
from
becoming
homeless:


• We
offer
rent
assistance
funds
for
individuals
that
are
not
eligible
for
other
agencies
rent

assistance
(single
adults
without
disabilities)


• We
participate
in
Boulder
County’s
HPRP
program


• We
provide
rent
assistance
with
the
assistance
of
a
network
of
local
churches


Benefits
acquisition
was
identified
as
a
key
strategy
in
preventing
individuals
and
families
from

becoming
homeless,
as
this
income
is
a
key
element
of
stability.


• With
the
money
from
1A
we
have
hired
a
part
time
case
worker
to
work
specifically
on

benefits
acquisition
and
HPRP
applications


• We
have
a
pro
bono
lawyer
that
is
assisting
individuals
whose
benefits
claims
have
been

denied


Goal
of
10
Year
Plan:
Provide
temporary
shelter,
alternative
housing
and
supportive
services

for
those
who
are
temporarily
homeless:


• The
plan
states
year
round
day
shelter
should
be
provided
in
the
cities
of
Boulder
and

Longmont


• We
provide
this
service
as
well
as
many
supportive
services
detailed
below


Goal
of
10
Year
Plan:
Provide
permanent
housing
with
supportive
services
to
meet
the
long

term
needs
of
chronically
homeless
individuals.


• Although
we
do
not
provide
housing,
the
plan
identifies
the
strategy
of
assisting

chronically
homeless
with
supportive
services
as
an
important
one


• The
plan
states
“assist
chronically
homeless
individuals
not
eligible
for
public
benefits
in

accessing
mental
health,
substance
abuse
and
medical
treatment,
all
of
which
are

services
we
provide

 • Employment
training,
job
opportunities
and
transportation
support
are
all
identified
as

very
important
for
chronically
homeless
individuals


o Our
client
internship
program
provides
employment
training


o We
are
well
under
way
with
developing
a
social
enterprise
to
provide
job

opportunities
and
a
living
wage


o We
provide
transportation
support
in
the
form
of
token
distribution
for
verifiable

appointments


Current
services
We
offer
many
important
services
for
the
poor
and
homeless
in
our

community:



• Basic
essentials
including
prepared
meals,
showers,
toiletries
and
access
to
a
phone.

Services
are
offered
year‐round,
Monday‐Friday
from
10am‐3pm.

Evening
meals
are

provided
five
days
a
week,
every
week
of
the
year.



• Case
Management
Services
in
which
a
trained
professional
meets
with
clients
to

identify
services
that
help
them
resolve
the
employment,
substance
abuse,
mental

health,
and
other
problems
that
prevent
them
from
finding
and
maintaining
stable

housing.



• Four
addiction
groups
facilitated
by
a
certified
addictions
counselor.
Other
groups

include
“HOPE”
(Homeless
People
Providing
Encouragement,
an
art
therapy
group
and
a

writing
group.


• Twice
weekly
outreach
by
a
Boulder
County
Mental
Health
Center
clinician.

• Outreach
nurse
from
People’s
Clinic
weekly
and
financial
assistance
for
prescriptions

• A
weekly
volunteer
computer
tutor.

• Employment
services
including
free
voice
mail
for
job
seekers,
individual
tutoring,
help

in
preparing
resumes,
interview
clothing,
and
computer
access.

• A
holistic
health
clinic
featuring
acupuncture


• Outreach
from
community
agencies
such
as
the
Veteran
Center,
Boulder
County
AIDS

Project,
and
the
Vet
Center.

• A
client
internship
program
to
teach
job
readiness
skills.

• Special
“Women’s
Hours”
which
meets
weekly
to
address
needs
specific
to
our
women
clients.




Primary
amongst
the
proposed
services
for
our
new
location
are:


• Expanded
employment
services


o On
site
employment


o Work
referral
service


• Storage
for
client
belongings


 o Daily
storage
of
backpacks
for
job
seekers


o Long
term
storage
for
larger
items


o An
ID
documentation
service


• A
private
area
for
homeless
women
and
children


• Expanded
shower
area


o We
currently
only
have
one
shower


• Laundry
for
clients


• Computer
lab


• Private
area
for
mental
health
treatment
and
nursing
services


• Quiet
room
for
ill
clients



• We
will
offer
meals
for
clients
5
nights
a
week
(This
is
not
a
new
service—this
will

replace
the
Community
Table
meals
that
are
currently
sited
at
a
number
of
downtown

churches.)



Our
employment
program
proposal
includes:


A
private
or
public
sector
employer
is
sought
to
provide
jobs
for
clients
in
the
areas
of

landscaping,
gardening,
custodial
maintenance
or
other
labor
intensive
work.
Bridge
House
will

enter
into
a
contract
with
the
employer
and
in
turn,
Bridge
House
will
screen
clients
for
the

skills,
knowledge,
and
abilities
required
by
the
employer
and
will
arrange
to
have
the
workers

available
at
the
designated
location,
dates
and
times
as
needed
by
the
employer.

Bridge
House

will
provide
client
transportation
and
supervision
as
needed.
Bridge
House
expects
the

employer
to
provide
pay
at
or
above
minimum
wage
for
the
workers,
as
well
as
supervision,

worker’s
compensation
insurance
and
general
liability
insurance.

Bridge
House
will
also

provide
drug
and
alcohol
screening
for
clients
and
will
provide
case
management
services.


Bridge
House
will
charge
participants
a
small
fee
to
cover
administrative
costs
unless
other

program
funding
is
secured.





Bridge
House
will
negotiate
with
employers
regarding
the
size
of
crew
to
be
provided
and

transportation
to
job
sites.



Clients
come
from
a
broad
range
of
backgrounds
and
may
have
had
prior
difficulty
maintaining

employment
and
housing.




Objectives
of
employment
program:

 • Provide
an
opportunity
for
clients
to
learn
“soft
skills’
of
employment

• Provide
an
opportunity
for
clients
to
earn
a
fair
wage

• Provide
an
opportunity
to
build
self‐esteem

• Provide
a
monitored
job
environment
which
provides
high
quality
work
for
the

businesses
which
provide
us
contracts

• Provide
a
detailed
and
meaningful
current
job
reference

• Provide
a
bridge
to
help
long
term
unemployed
to
enter
the
general
workforce


Advantages
to
proposed
site
The
proposed
site
at
1724
Broadway
has
the
following

advantages:


• Downtown
location.
The
population
served
is
located
in
the
downtown
area
and
for
the

program
to
be
effective
the
location
must
be
similarly
located.

Very
few
homeless

people
drive,
most
walk
or
take
the
bus.

1724
Broadway
is
within
two
blocks
of
a
stop

on
virtually
every
bus
route
in
the
city
of
Boulder.


• We
anticipate
that
this
location
(and
its
size)
will
relieve
the
disproportionate
burden

that
the
library
and
downtown
parks
are
currently
experiencing.


o Many
homeless
people
state
that
as
they
are
leaving
that
they
intend
to



go
to

the
library


o Many
homeless
people
state
that
they
would
appreciate
the
Bridge
House

installing
more
computers
so
that
they
do
not
have
to
go
the
library


o Many
homeless
people
complain
about
the
cramped
space
and
lack
of
privacy
at

our
current
site


o Many
homeless
people
report
that
they
move
from
spot
to
spot
to
avoid
wearing

out
their
welcome
in
coffee
shops
and
other
businesses


o Many
homeless
people
self
select
to
leave
the
building,
stating
that
they
would

rather
allow
more
vulnerable
to
be
indoors



o Our
2010
survey
shows
that
23.3%
of
our
clients
surveyed
would
use
the
library

less
if
we
had
more
space


o 68%
of
our
clients
use
walking
as
their
main
mode
of
transportation




43. How far are you willing to travel to access daytime homeless services? (like those offered at Carriage House) [NOTE: Multiple responses.]
Less than one mile: 16.6% (N=10)
More than one mile but less than two: 21.6% (N=13)


Two or more miles: 41.6% (N=25)
No Response: 10% (N=6)


Other, please explain: 13.3% (N=8)
Bus; I will go as far as I need to; Anything within walking/weather conditions; As far as it takes; I have to ride 5 miles (mostly uphill to get

 40 miles. I live in Denver but such services as are not disgusting environments [illegible] weekly.
to the shelter); Multiple miles;



44. What services or facilities are important to you for a daytime homeless services center (like Carriage House) to be located close to or easily accessible
from? [NOTE: Multiple responses.]
Emergency Shelter: 35% (N=21)


Library: 31.6% (N=19)
Downtown: 60% (N=36)
The
extensive
outside
space
attached
to
the
building
will
allow
the
program
to
operate

Public Transportation hub: 46.6% (N=28)
No Response: with
a
minimum
of
clients
on
the
sidewalk.
We
plan
to
make
the
primary
entrance
of

11.6% (N=7)
Other services (please specify which): 13.3% (N=8)
the
side
of
the
building.


Message center; Public restrooms (are too frequently locked); Lockers, it hurts the body to carry your belongings all day; B-CAP; Local
churches;.
The
renovation
of
the
building
would
provide
a
community
resource.


45. Preferably, how close would a daytime homeless services center (like Carriage House) need to be to other services you use? [NOTE: Multiple responses.]
Less than one mile: 30% This
site
has
not
been
successful
as
a
restaurant
due
to
its
lack
of
parking.


(N=18)
More than one mile but less than two: 25% (N=15)
Two or more miles: 11.6% Community
groups
would
have
access
in
the
evenings
and
on
the
weekends

(N=7)
Doesn't Matter: 30% (N=18)
No Response: 10% (N=6)
This
very
visible
location
has
been
empty
and
unused
for
years.



How
Bridge
House
Operates
The
Bridge
House
has
excelled
in
offering
concrete
resources

with
a
high
level
of
respect
and
dignity,
and
offers
clients
a
point
of
entrance
into
the
support

systems
they
need
and
deserve.
Homeless
individuals
face
social
isolation
and
stigma,
as
well
as

difficulty
in
accessing
systems
for
help,
due
to
their
shifting
locations
and
lack
of
stable

contacts,
as
well
as
difficulty
in
trusting
service
providers.



Studies
conducted
over
the
past
two
decades
have
demonstrated
that
homeless

Americans
are
exceptionally
diverse
and
include
representatives
from
all
segments
of

society…..
Each
group
experiences
distinctive
forms
of
adversity
resulting
both
from

societal
structures
and
personal
vulnerabilities,
and
has
unique
service
delivery
needs.
All

however,
experience
extreme
poverty,
lack
of
housing
and
a
mixture
of
internally

impaired
or
externally
inhibited
functional
capabilities.”

Rosenhuck,
Robert,
MD,

Bassuk,
Ellen,
MD,
and
Salomon,
Amy,
PhD.
“Special
Populations
of
Homeless

Americans”
Dept
of
Health
and
Human
Services.


In
order
to
reduce
obstacles
to
engaging
clients
in
service,
all
are
welcome
at
the
Bridge
House.

There
is
an
employee
stationed
at
the
front
door
at
all
times
to
monitor
for
intoxication
or

inappropriate
behavior.
New
individuals
attend
a
weekly
orientation
to
learn
about
the
rules

and
services
offered.
Case
management
is
offered
by
same
day
appointments.

There
are
daily

activities
offered
to
support
sobriety.
Drunk
or
high
clients
are
not
allowed
to
access
the

building
that
day,
but
may
return
the
next
day
in
a
sober
state
for
services.


Number
and
Type
of
Clients
Our
constituency
is
homeless
adult
men
and
women
in
the
City
of

Boulder.
The
Carriage
House
Community
Table
averages
125
individuals
per
day
at
the
day
shelter
and

100
individuals
per
night
at
the
Community
Table
evening
meal.

Last
year,
over
3,600
unduplicated

individuals
visited
the
Carriage
House,
and
more
than
1500
received
case
management
services.
More

than
150
individuals
made
significant
progress
in
reaching
their
goals
of
improving
their
life
situation

(secured
housing
or
employment,
enrolled
in
a
substance
abuse
treatment
program,
received
mental
or

medical
health
care,
or
obtained
public
benefits).
Our
clients
are
primarily
male
(71%)
and
28%
are

female.
We
serve
a
diverse
population
(2%
Asian,
13%
Native
American,
13%
African
American,
11%

Hispanic
and
61%
Caucasian).

We
estimate
that
85%
of
our
clients
have
a
substance
abuse
disorder.

Many
of
our
clients
suffer
from
major
mental
illnesses
and
are
not
involved
with
the
mental
health

treatment
system,
either
due
to
lack
of
insight
or
to
the
many
obstacles
that
exist
to
receive
treatment.




The
population
served
by
CHCT
exhibits
significant
differences
from
the
overall
County

homeless
profile.



•
The
population
served
by
the
CHCT
includes
a
comparatively
large
proportion
of

people
who
sleep
outdoors
(and
comparatively
few
in
transitional
housing),

suggesting
that
CHCT
disproportionately
serves
many
of
the
most
at‐risk
homeless

who
are
least
connected
to
housing
resources.



•
The
CHCT
client
profile
is
also
notable
for
its
comparatively
high
share
of
individuals

(and
relatively
few
families
and
children),
males,
veterans,
and
persons
not
of

Hispanic
origin,
relative
to
the
overall
homeless
population
in
Boulder
County.



We
anticipate
that
we
will
be
serving
250‐300
people
daily,
especially
as
many
individuals
self

select
not
to
enter
the
Pine
St.
site,
due
to
the
extreme
crowding.



Hours
of
Operation
and
Building
Access
Bridge
House
will
operate
Monday
through

Friday
from
9
am
to
6
pm.
The
building
is
staffed
one
hour
prior
to
opening
and
1
hour
after

close.
Clients
are
not
allowed
in
the
building
without
staff
presence
under
any
circumstances.

Any
client
that
lingers
on
the
premises
after
closing
will
be
denied
services
for
a
minimum
of

one
day
to
life.
Clients
will
not
be
allowed
on
the
premises
prior
to
an
hour
before
the
building

opens.
If
they
linger
on
the
premises
prior
to
opening
they
will
be
denied
services
for
a

minimum
of
one
day
to
life.
Any
client
found
sleeping
on
the
premises
by
staff
or
the
security

company
will
be
barred
from
services
for
a
minimum
of
3
months..
(The
Neighborhood
Council

will
be
formed
of
any
interested
citizens
from
the
surrounding
areas
or
any
Pearl
St
Mall

business
person,
Bridge
House
staff
and
Board).



The
outside
patio
adjacent
to
the
building
will
serve
as
a
waiting
area
in
the
morning,
a
smoking

area
during
hours
of
operation,
and
all
people
entering
and
exiting
the
building
will
use
the

entrance
in
the
patio
area.

Deliveries
and
Trash
Collection
Trash
collection
services
will
be
once
weekly
by
Western

Disposal,
and
Bridge
House
will
monitor
the
dumpster
area
closely.
The
Bridge
House
has
one

van
which
is
used
for
deliveries
from
Community
Foodshare.
This
is
the
only
vehicle
which
will

be
parked
on
site.
Foodshare
or
other
deliveries
will
only
occur
during
the
hours
of
8
am
and
5

pm.


Noise
Impact
Noise
from
the
Bridge
House
will
be
no
greater
than
that
which
already
exists

at
this
busy
intersection.
Most
homeless
people
do
not
own
cars,
so
additional
traffic
noise
will

be
almost
non‐existent.
The
only
dogs
allowed
on
the
premises
are
those
whose
owners
can

provide
written
documentation
of
the
dog's
status
as
a
service
animal.


Security
The
Bridge
House
uses
its
own
staff
to
provide
security
during
hours
of
operation.

The
staff
is
responsible
for
monitoring
activity
inside
the
building,
in
the
outside
areas
and
in

public
areas
such
as
the
sidewalk
or
the
neighboring
gas
station.
We
employ
a
security

company
to
provide
monitoring
during
the
hours
that
we
are
closed.
In
addition,
we
have
a
very

strong
relationship
with
the
local
police
department
and
regularly
and
voluntarily
patrol
the

alley
at
our
current
location.
In
addition,
staff
at
Bridge
House
has
worked
closely
with
the

police
on
matters
related
to
public
safety.


We
will
install
video
cameras
to
provide
additional
surveillance
to
outside
areas
as
well
as

internal
areas
that
are
somewhat
isolated.
Doors
will
be
locked
using
an
electronic
system,
so

that
only
staff
with
a
pass
code
can
access
certain
areas.
We
will
provide
outside
lighting.



Firearms
are
not
allowed
on
the
premises.
Any
client
with
a
weapon
must
relinquish
it
before

entering
Bridge
House.
Illegal
weapons
are
turned
over
to
the
police.
Any
client
found
with
an

illegal
weapon
will
be
permanently
barred.



Any
client
that
is
turned
away
from
Bridge
House
for
disruptive
behavior
is
told
to
leave
the

area.
If
they
refuse,
we
call
the
police.
Staff
will
make
every
effort
to
maintain
visual
contact

with
the
client
until
the
police
arrive.


Persons
who
are
drunk
or
obviously
under
the
influence
of
drugs
are
not
admitted
to
Bridge

House.

Any
client
that
is
turned
away
from
Bridge
House
for
inebriation
will
be
strongly

encouraged
to
go
to
the
Addiction
Recovery
Center
(ARC.)
If
a
client
is
unable
to
make
a
good

decision
for
themselves,
staff
will
call
the
police
for
a
“welfare
check.”
Free
transportation
by

cab
will
be
provided
to
the
ARC.


It
is
notable
that
Bridge
House
has
operated
for
912
consecutive
days
with
only
one
physical

altercation.


Alcohol
and
Drugs
The
main
objective
in
preventing
overly
intoxicated
individuals
from

entering
Bridge
House
is
preserving
safety.
Although
“damp”
individuals
may
access
services,

this
is
to
promote
engagement
into
sobriety
and
productive
activities.
Overt
intoxication

presents
a
risk
to
other
individuals
and
staff.
Any
client
turned
away
for
services
due
to

intoxication
will
be
strongly
encouraged
to
accept
a
taxi
ride
to
the
Addiction
Recovery
Center.

If
the
denied
client
leaves
on
foot
and
is
considered
a
danger
to
self
or
others,
the
police
will
be

called.



No
clients
are
allowed
to
have
alcohol
or
illegal
drugs
on
the
Bridge
House
premises.
This
is
a

very
serious
violation
of
our
rules,
and
a
person
will
be
barred
for
a
minimum
of
30
days.

Repeated
offenders
are
barred
for
90
days.

All
alcohol
found
on
premises
is
discarded

immediately
and
is
not
returned
to
the
client.
Any
illegal
drugs
are
destroyed
or
turned
over
to

the
police.
We
work
very
closely
with
the
police
and
inform
them
of
any
suspected
drug

trafficking.




Loitering
Camping
on
private
property
is
illegal
and
the
security
company
will
be
asked
call

the
police
if
any
individuals
are
found
camping
on
the
property
during
closed
hours.

Loitering

on
others’
property
is
a
violation
of
Bridge
House
rules,
and
clients
are
denied
services
for
this

offense.
This
property
will
provide
an
outdoor
smoking
area,
which
should
provide
adequate

space
for
our
clientele.
In
our
current
location,
where
there
is
no
outside
area
other
than
a

public
parking
area,
our
clients
have
been
accustomed
to
being
very
careful
and
respectful
of

others’
property.
Any
clients
found
loitering
on
neighbor's
property
will
be
asked
to
move

immediately
and
may
result
in
being
permanently
barred
from
Bridge
House.
If
any
additional

loitering
issues
come
up
over
time
they
can
be
addressed
by
the
Neighborhood
Council.


Employee
Education
Bridge
House
employees
are
professionals
with
experience
in
issues

relevant
to
our
clients,
such
as:
recognizing
and
responding
to
mental
illness
and
addiction,
non

violent
crisis
intervention,
suicide
assessment,
basic
medical
triage,
and
professional

boundaries.
Bridge
House
has
written
operating
policies,
an
employee
handbook
and
a
case

management
manual.
It
is
mandatory
for
all
staff
to
receive
training
on
dual
diagnosis
issues

upon
hire,
and
are
assigned
other
mandatory
trainings
by
their
supervisor.
All
staff
must
take

basic
CPR,
as
well.



Bridge
House’s
Responsibility
as
a
Good
Neighbor
Bridge
House
is
already
a
site
for

community
groups,
and
this
will
continue
in
our
new
location.
We
have
strong
collaborations

with
many
local
nonprofits
and
provide
outreach
space
for
several
agencies.
We
currently
have

clients
clean
up
cigarette
butts
outside,
remove
ice
for
First
Congregational
Church
and
do

periodic
clean
ups
of
the
neighboring
flower
beds,
and
this,
too,
will
continue
in
our
new

location.
We
have
received
positive
feedback
from
our
current
neighbors
about
our

responsiveness
to
any
concerns.



Our
Neighborhood
Council
will
be
formed
of
any
interested
citizens
from
the
surrounding
areas

or
any
Pearl
St
Mall
business
person,
Boulder
High
School,
Bridge
House
staff
and
Board

members.



The
Neighborhood
Council
will
meet
as
needed
to
provide
a
means
of
communication
with
our

neighbors.
There
will
be
ten
members
from
the
surrounding
area
or
the
downtown
merchants.



Bridge
House
staff
will
be
available
at
all
times
during
business
hours
to
resolve
complaints
of

an
immediate
nature
from
the
neighborhood.


Neighborhood
Outreach/
Future
Communication
Bridge
House
currently
has
250+

volunteers,
and
will
offer
additional
opportunities
in
our
new
location.
We
propose
a
series

of
community
open
houses
(every
6
months)
in
our
new
location
to
familiarize
our

neighbors
with
our
services
and
provide
a
forum
for
any
concerns.
Visits
can
be
arranged
at

the
current
location
for
those
interested
in
operational
details.
The
Executive
Director
has

an
open
door
and
is
available
to
discuss
neighborhood
concerns
at
any
time.
All
neighbors

within
600
feet
will
be
placed
on
the
Bridge
House's
quarterly
newsletter
which
provides

information
about
our
operations,
notice
of
upcoming
events
and
activities
and
Bridge

House
contact
information.

In
addition,
Bridge
House
has
an
active
social
media
presence

and
will
provide
important
neighborhood
updates
via
Facebook
and
Twitter.



Bridge
House
has
a
stellar
reputation
as
an
agency
which
offers
excellent
client
centered

services
and
has
been
an
important
safety
net
for
many
in
the
community
through
these

times
of
economic
chaos.



Many
residents
of
Boulder
are
at
risk
for
homelessness
due
to
the
changing
economy
and
high
costs

of
living
in
the
area:



Indicators
of
Vulnerability
to
Homelessness
in
Boulder
County

•
The
number
and
percentage
of
unemployed
residents
in
Boulder
County
have
both

reached
20+
year
highs
during
the
current
recession.
The
number
of
unemployed

residents
reached
a
recent
peak
of
approximately
11,574
in
June
2009,
up
from
a
prior

peak
of
10,713
in
the
2001
–
03
recession.
The
County’s
percentage
unemployment

rate
has
also
reached
20+
year
highs
of
6.6
percent
in
recent
months.



•
An
estimated
11.7
percent
of
Boulder
County
residents
were
living
in
poverty
during
the

period
of
2006‐2008.
An
estimated
6.0
percent
were
living
in
deep
poverty,
or
below
50

percent
of
the
poverty
line.
Excluding
persons
in
the
18
–
24
age
range
(dominated
by

university
students),
an
estimated
3.7
percent
of
County
residents
were
living
in
deep

poverty.
(U.S.
Census
‐
American
Community
Survey
2006
‐
2008)



•
The
percentage
of
Boulder
County
renters
who
are
housing
cost
burdened
(i.e.
paying

 30
percent
or
more
of
monthly
household
income
in
rent
and
utilities
–
gas,
electricity,

other
fuels,
water/sewer)
was
51.6
percent
in
2008.
The
percentage
of
renters
who

were
“severely
cost
burdened”
(paying
50
percent
or
more
of
income
for
gross
rent)

was
27.3
percent
in
2008.
(U.S.
Census
‐
American
Community
Survey
2008)



•
Foreclosure
filings
in
Boulder
County
have
increased
significantly,
from
282
in
2002
to

1437
in
2009.
(Colorado
Division
of
Housing)



•
Average
monthly
applications
to
Boulder
County
for
TANF,
Medicaid,
and
Food
Stamps

each
increased
from
2006
to
2009.
TANF
applications
increased
from
84
per
month
to

123
per
month,
Food
Stamps
applications
from
394
per
month
to
630
per
month,
and

Medicaid
applications
from
319
per
month
to
566
per
month.
(Community
Foundation

2010).



Projected
Size
of
the
Population
at
Risk
for
Homelessness
in
the
Future

•
The
National
Alliance
to
End
Homelessness
estimates
an
additional
1.5
million
people

will
become
homeless
in
2009
and
2010
over
an
estimated
baseline
level
of
2.5
million

homeless.
The
NAEH
estimated
this
increase
in
the
homeless
population
by
applying
the

projected
percentage
increase
in
the
population
living
in
deep
poverty
in
2009/10
(34.6

percent
increase
over
2007)
to
the
estimated
baseline
number
of
homeless
people.
The

NAEH
also
found
similar
expectations
of
increased
homelessness
using
calculations

based
on
projected
increases
in
the
unemployment
rate.
(NAEH
2009)


Bridge
House
Successes
Our
agency
has
16
years
of
experience
in
serving
homeless
and
low

income
residents
of
Boulder
County.
We
have
experienced
great
success
in
meeting
basic
needs,

engaging
“difficult”
clients
and
serving
as
a
resource
center.
Our
collaborations
with
many
other

community
agencies
have
allowed
us
to
offer
even
more
on‐site
resources
for
our
clients.
Ninety‐
seven
percent
of
our
clients
are
satisfied
or
very
satisfied
with
our
services,
according
to
quarterly

surveys
(done
consistently
over
a
period
of
years.)

We
are
uniquely
qualified
to
provide
services
due

to
our
length
of
service
to
the
community,
our
credibility
in
the
homeless
community,
and
our

inclusion
of
formerly
homeless
individuals
on
our
staff.

We
have
received
a
number
of
local
awards

for
our
outstanding
services.





Percentage of Respondents
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Show ers 60% 18% 77%

Bus Tokens 57% 21% 78%

Prescriptions 55% 19% 74%

Lunch 52% 30% 82%

IDs 52% 23% 75%

Nurse 49% 19% 69%

CHCT Service

Job Services 47% 22% 69%

Mental Health 46% 19% 65%

Case Management 41% 36% 78%

Voicemail 41% 23% 64%

Classes 37% 18% 55%

Veterans Outreach 37% 15% 52%

Addiction Services 33% 20% 53%

5 - "Very Important" 4 - "Important"
Shelter 32% 24% 56%

HOPE 25% 24% 49%






Source:
CHCT
User
Surveys
2009

Ratings
show
percent
of
responses
of
“4”
or
“5”
on
a
5‐point
scale,
where
1=”very

unimportant,”
2=”not
important,”
4=”important,”
and
5=”very
important.”


We
continue
to
meet
or
exceed
all
goals
and
objectives
as
an
agency.
Our
2010
results

demonstrate
this
clearly.


Goal
1
CHCT
will
provide
safe,
warm,
welcoming
daytime
shelter
to
homeless
men
and

women.


Objective
1a
The
Carriage
House
will
provide
daytime
shelter
to
at
least
2000
unduplicated

clients
in
the
city
of
Boulder.


Results
1a
The
Carriage
House
provided
daytime
shelter
for
3668
unduplicated
clients
in

the
city
of
Boulder
in
2010.




Goal
2
Carriage
House
will
engage
clients
in
case
management
to
support
them
in
moving

towards
healthy,
self‐directed
goals.


Objective
2a
At
least
500
clients
visiting
the
Carriage
House
will
receive
case
management

services.


Results
2a
1939
unduplicated
clients
visiting
the
Carriage
House
received
case

management
services
in
2010.

Objective
2b
At
least
100
clients
will
make
progress
towards
improving
their
life
situation.

Results
2b
166
clients
made
progress
towards
improving
their
life
situation
(secured

housing
or
employment,
enrolled
in
a
substance
abuse
treatment
program,
received

medical
or
mental
health
care
or
obtained
public
benefits.)



Goal
3
Clients
of
the
Carriage
House
will
report
satisfaction
with
the
services
offered.


Objective
3a
75%
of
the
client
surveyed
will
express
that
they
are
satisfied
or
very
satisfied

with
services
offered
at
the
Carriage
House
during
opinion
surveys
held
on
a
quarterly
basis

in
2009.


Results
3a
95%
of
clients
surveyed
expressed
that
they
were
satisfied
or
very
satisfied
on

the
opinion
survey.


Objective
3b
Ten
percent
of
the
Carriage
House
clients
will
become
involved
in
voluntary

activity
to
assist
the
Carriage
House.


Results
3b
10%
of
our
clients
have
become
involved
in
voluntary
activity
to
assist
the

Carriage
House
(formal
client
internship
program,
daily
chores
and
tasks
as
requested.)



Goal
4

To
serve
a
hot
meal
for
250
homeless
and
poor
individuals
daily.


 Objective
4a
100%
of
people
seeking
a
meal
will
either
be
provided
with
either
a
hot
meal

or
a
sack
lunch.



Results
4a
We
serve
250
hot
meals
per
day
for
a
total
of
50,400
meals
per
year.



Objective
4b
Approximately
250
meals
will
be
served
daily


Results
4b
Approximately
250
meals
have
been
served
daily
(54,600
meals
were
served)


Other
Issues
Bridge
house
does
not
plan
any
additional
services
other
than
those

suggested
at
the
beginning
of
this
document
but
if
at
any
time
there
are
significantly

different
or
expanded
services
proposed,
the
Bridge
House
will
notify
neighbors
and
hold
a

good
neighbor
meeting.