Six Sigma in perspective
Principal facets of Six Sigma
Six Sigma:the statistical model
Six Sigma:the improvement process
Response to change:competition:waste
Response to competition
Improving employee involvement and engagement
Continuing high cost of quality
Which strategy to deploy?
ISO 9000:2000 family of quality
Quality excellence models:total quality
The role of the US gurus
The role of the Japanese gurus in Six Sigma
Common aim of Six Sigma projects
What is value?
How to enhance value throughout
Six Sigma for high-value design
Quality function deployment
Taguchi quality engineering
Potential failure mode and effects analysis
What is meant by competency?
Competencies for Six Sigma – overview
Organizational-wide deployment competencies
Business process management competencies
Project management competencies
Six Sigma improvement tools:competencies
Lean organization competencies
Design for Six Sigma competencies
What does a truly Six Sigma organization look like?
What are the first steps to take?
Decide on the project focus(es) for Six Sigma
How to set up a Six Sigma infrastructure
Start off with a few pilot projects?
Expand the Six Sigma initiative
Is the Six Sigma statistical model
Linkage of Sigma value to defect rate
What constitutes world-class performance?
Why misuse the term ‘defects’?
What is a critical quality characteristic?
The statistical ‘sigma’and the ‘normal’distribution
The ‘Sigma’measure used by the
originators of Six Sigma