Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
The Telegraph News Item March 30 2004

The Telegraph News Item March 30 2004

Ratings:
(0)
|Views: 11|Likes:
Published by Sunny Bhattacharjee
Press coverage of formation of St. Xavier's Technable ITeS academy by the Telegraph, leading English daily in Eastern India.
Press coverage of formation of St. Xavier's Technable ITeS academy by the Telegraph, leading English daily in Eastern India.

More info:

Published by: Sunny Bhattacharjee on May 31, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

05/31/2011

pdf

text

original

 
|
Tuesday, March 30, 2004
|Advertise with us
At work in a call centre: There’s anew course on offer that teaches thesoft skills required for ITeS
 
IN TODAY'S PAPER
Front PageNationCalcuttaBengalOpinionInternationalBusinessSportAt Leisure 
CITY NEWSLINES
 
ARCHIVES
Since 1st March, 1999
 
THE TELEGRAPH
-About Us-Advertise-Feedback-Contact Us
 Front Page > Calcutta > Story
 Print
Campus cradle for tech-skill tips
A STAFF REPORTER
Supply meets demand, academia meets industry,tradition meets technology.Promising to plug an obvious need gap in the easternmarket is the newest course that teaches the soft skillsrequired for the IT-enabled Services (ITeS).Marking the “first tie-up between academia and theindustry”, the St Xavier’s-Technable ITeS Academy,launched on Monday, is a collaboration between the143-year-old college and the new-age TechnableSolutions Pvt Ltd.Spearheading the initiative is Santanu Bhattacharya, managing director of TechnableCorporation, USA, and Technable Solutions, India. And lending a helping hand is Father Mathew, principal of St Xavier’s College. The month-long course will be conducted in threeto four batches of 20 students each, with four hours of classes every day, five days aweek. At the end of the intensive programme will be an ITeS Competency andEmployability Certification, testing the skills of students and helping the employers gaugethe level of training received.“We spoke to several individuals and companies in the industry, likePricewaterhouseCoopers (PwC) and BNKe Solutions, before deciding on what therequirements were, and then designed the training programme accordingly,” explainedBhattacharya. “There is a big demand from the ITeS industry for young professionals,which is proven by the number of companies that come to St Xavier’s for campusinterviews. We will provide the training, so the companies get skilled individuals.”To prevent a “resource crunch”, more needed to be done to “prepare and trainprofessionals to provide ready human resources in order to attract investors”, felt RoopenRoy, managing director, PwC. And such collaboration between academia and businesswould help “accelerate growth” in the eastern region, he asserted.
The Telegraph - Calcutta : Metrofile:///H:/Sunny Folders/data 27.07.2010/Local Disk (D)/Press/story_3062716.asp.ht1 of 55/31/2011 4:02 PM
 
Fn
Ficfithfilat /F2Di( /s /f 
 
The course will be conducted in two areas — call centre (voice) track and BPO(non-voice) track. The students will be taught a variety of domain skills, like personalityand communication skills development (American vs British and Indian English, culturalorientation and attitude building…) and computer competency (fundamentals, dataprocessing, Internet…).Call centre-specific training includes customer support, market overview and tech support,while the BPO course will cover subjects like document handling, logistics and transactionprocessing. The practical side incorporates group discussions, audio-visual presentations,mock calls and even office visits.The cost is Rs 8,000 with a Rs 3,000 discount for the first few batches, and it is open tothose with 10+2 education and English proficiency. The faculty will initially consist of professionals from the ITeS industry, while members of the St Xavier’s faculty will betrained to teach in due course.“Education in Calcutta needs a paradigm shift, with the invasion of globalisation,” wasFather Mathew’s verdict, at the inauguration ceremony. “We have to become verypractical-oriented, to give students the tools to go out into the industry and find jobs.”If this “practical” push on the Park Street campus works, the programme will be extendedto bio informatics, operation management training and more.
 Print
10 GB Free FileStorage
Backup Files,Photos, Music &More HighSecurity, EasySharing.
www.cx.com
Tulip Datacenter Services
Colocation.Hosting. MngServices DCsacross 5 cities inIndia.
www.tulip.net
Helicopter Tools
Bell, MD, RollsRoyce,Eurocopter.. Your Tools Source!
www.iHeli.co
Eliminate all dataon HDD
Beyond forensicrecovery Contactus today
www.intimus.com
The Telegraph - Calcutta : Metrofile:///H:/Sunny Folders/data 27.07.2010/Local Disk (D)/Press/story_3062716.asp.ht2 of 55/31/2011 4:02 PM
 
The Telegraph - Calcutta : Metrofile:///H:/Sunny Folders/data 27.07.2010/Local Disk (D)/Press/story_3062716.asp.ht3 of 55/31/2011 4:02 PM

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->