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The course will be conducted in two areas — call centre (voice) track and BPO(non-voice) track. The students will be taught a variety of domain skills, like personalityand communication skills development (American vs British and Indian English, culturalorientation and attitude building…) and computer competency (fundamentals, dataprocessing, Internet…).Call centre-specific training includes customer support, market overview and tech support,while the BPO course will cover subjects like document handling, logistics and transactionprocessing. The practical side incorporates group discussions, audio-visual presentations,mock calls and even office visits.The cost is Rs 8,000 with a Rs 3,000 discount for the first few batches, and it is open tothose with 10+2 education and English proficiency. The faculty will initially consist of professionals from the ITeS industry, while members of the St Xavier’s faculty will betrained to teach in due course.“Education in Calcutta needs a paradigm shift, with the invasion of globalisation,” wasFather Mathew’s verdict, at the inauguration ceremony. “We have to become verypractical-oriented, to give students the tools to go out into the industry and find jobs.”If this “practical” push on the Park Street campus works, the programme will be extendedto bio informatics, operation management training and more.
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The Telegraph - Calcutta : Metrofile:///H:/Sunny Folders/data 27.07.2010/Local Disk (D)/Press/story_3062716.asp.ht2 of 55/31/2011 4:02 PM