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Alcatel-Lucent 2010 Corporate Responsibility Report

Alcatel-Lucent 2010 Corporate Responsibility Report

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Published by Alcatel-Lucent
This annual Corporate responsibility (CR) report covers our performance for the year 2010, and includes additional information from early 2011. Unless otherwise stated, performance data concerns all of our global operations. the report represents a consolidation of our CR activities worldwide, with a particular focus on key achievements and future objectives. We have aimed to be factual and to the point, using concrete examples to illustrate some of our achievements.
This annual Corporate responsibility (CR) report covers our performance for the year 2010, and includes additional information from early 2011. Unless otherwise stated, performance data concerns all of our global operations. the report represents a consolidation of our CR activities worldwide, with a particular focus on key achievements and future objectives. We have aimed to be factual and to the point, using concrete examples to illustrate some of our achievements.

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Categories:Business/Law
Published by: Alcatel-Lucent on May 31, 2011
Copyright:Attribution Non-commercial

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01/09/2013

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corporate responsibility
2010

AT THE SPEED OF IDEAS
TM
 
 
About this report
03
 
1.MessAge froM the Ceo
04
 
2.CorporAte responsibility
05
CoMMitMents
2.1
urCommitmentto
05
Corporateesponsibility
2.2
Corporateesponsibility(C)
06
Management
2.3
CChallengesandCommitments
07
 
3.AlCAtel-luCent overview
10
 
resentationofAlcatel-Lucent
10
 
BellLabs,Alcatel-Lucent’s
11
Innovationngine
 
4.governAnCe
12
4.1
CorporateGovernance
13
4.2
BoardofDirectorsGovernanceSystem
13
4.2.1
peratingules
13
4.2.2
Membershipandperation
13
oftheBoard
4.2.3
SelectionCriteriaand
13
Independence
4.2.4
Directors’Charterandthics
14
4.2.5
ConictsofInterest
14
4.2.6
BoardDuties
14
4.3
Boardffectiveness
15
andransparency
4.4
roxyMaterialsDeliveryfor
15
2011Shareholders'Meeting
4.5
SeniorManagementemuneration
16
4.5.1
xecutiveDirectors
16
andSeniorManagement
4.5.2
CompensationBreakdown
16
forthexecutiveDirectors
4.5.3
Directors’fees
16
4.6
isk&CrisisManagement
17
 
5.ethiCs & CoMpliAnCe
19
5.1
thics&ComplianceApproach
20
5.2
Anti-corruptionrogram
21
5.3
Compliance
22
5.4
rivacyrotection
23
5.5
ComplianceGovernanceStructure
24
5.6
ComplianceiskAssessment,
25
nhancementandMitigation
5.7
ducationandraining
26
5.7.1
Anti-Corruptionraining
26
5.7.2
InternalCommunications
26
5.8
InternationalInitiatives
27
5.8.1
WorldconomicForum
27
5.8.2
GlobalCompact
27
5.8.3
IndustryAssociations
27
 
6.stAkeholders
28
6.1
esponsibilitytoStakeholders
29
6.2
UnitedNationsGlobalCompact
30
6.3
WorldconomicForum
31
6.4
GlobaleSustainability
32
InitiativeGeSI
6.5
Customerelationship
33
6.6
InnovationManagement
34
6.7
nvironmentalInnovation
35
6.8
SocialInnovation
36
6.9
DigitalInclusion
37
6.10
ublicAffairs
38
6.11
mployeeDialogue
39
6.12
Investorelations
40
 
7.environMent
 
41
7.1
nvironmentalSustainability
42
Strategy
7.1.1
urApproachtowards
42
nvironmentalSustainability
7.1.2
GovernanceforSustainability
43
7.1.3
Managementof
44
nvironment,Health&Safety
 
PART 17.2
Developingco-sustainableNetworks
45
7.2.1
nd-to-endApproach
45
7.2.2
educingtheImpact
46
ofourroducts&Solutionsonthenvironment
 
PART 27.3
nablingaLow-carbonconomy
51
7.3.1
ICasannabler
51
7.3.2
SmartGrids
52
7.3.3
Smartransportation
54
andLogistics
7.3.4
Dematerialization
54
 
PART 37.4
educingourCarbonFootprint
55
7.4.1
Carbonmissions
55
racking&eporting
7.4.2
Bestractices:LocalInitiatives
57
7.4.3
ncouragingour
59
mployeestobeco-aware
 
PART 47.5
Innovation&ngagement
60
7.5.1
Innovationfor
60
thenvironment
7.5.2
ngagingforSuccess
61
7.5.3
Awardsandecognition
65
 
8.our people
66
8.1
Valuingoureople
67
8.2
Alcatel-LucentValues
68
8.2.1
CorporateValues
68
8.2.2
GlobalHumanightsolicy
68
8.3
mployeeBreakdown
69
8.4
mployeeDialogue
69
8.4.1
CollectiveBargaining
69
8.4.2
InternalCommunication
70
andDialogue
8.5
mployeeHealth&Safety
70
8.6
Diversity&qualpportunity
71
8.6.1
Multi-culturalCompany
71
8.6.2
Non-discrimination,
72
qualpportunity
8.6.3
AccessibleWorkplace
73
8.6.4
Seniors
73
8.7
HumanCapitalDevelopment
74
8.7.1
GlobalFramework
74
8.7.2
e-Learning
74
8.8.
alentDevelopment
75
8.8.1
Mobility
75
8.8.2
emunerations
75
8.8.3
ersonalDevelopment
75
8.8.4
Mentoring
75
8.9.
alentAttractionandetention
76
8.9.1
Workforcelanning
76
8.9.2
erformanceManagement
76
8.9.3
mployeeecognition
76
8.10
Work/lifeBalance
77
8.11
Managementofeorganization
77
&estructuring
 
9.philAnthropy
78
9.1
GivingmoreAccesstoducation
79
9.2
Governanceandrganization
79
9.3
GrassootsrogramSelection
80
9.4
mployeeVolunteering
82
9.5
Disasterelief
84
9.6
CorporateCharitableContributions
84
 
10.supply ChAin
85
10.1
ComprehensiveApproachto
86
esponsibleSupplyChain
10.2
equirementsImposedon
87
SuppliersandSub-Contractors
10.2.1
ICCCodeofConduct
87
10.2.2
InternationalStandards
87
10.2.3
argetedurchasingrogram
87
10.2.4
SupplyChain&nvironment
88
10.2.5
esponsibleSupplyChain
88
10.3
AssessingCerformance
89
10.3.1
SupplieriskAssessments
89
10.3.2
coVadisCatings
89
10.3.3
CAssessments
90
10.3.4
CAudits
91
10.3.5
Non-responsefromSuppliers
91
10.4
SupplierImprovementlans
92
10.4.1
Crainingforthe
92
Alcatel-LucenturchasingCommunity
10.4.2
CrainingforSuppliers
92
10.4.3
Supplierartnerships
93
10.5
CollaborativeInitiatives
94
10.5.1
SMelationships
94
10.5.2
SupplyChainSustainability
94
 
11.CorporAte
95
responsibility indiCAtors
SocialIndicators
95
nvironmentalIndicators
96
 
12.gri index
98
GIStatement
104
 
13.independent
105
verifiCAtion stAteMent
ga 107Cac
Content suMMAry
 ALCATEL-LUCENT •
2010CASNSIBILIY
 
3
 AUT This REPRT
 
This report is interactive,enabling you to easilynavigate from one sectionto another.
 
The content summaryand the navigation bar onthe left side of each pageare available to facilitateyour reading.
 
Be eco-friendly, thinkof the environmentbefore printing this report.
t aa Ca r (Cr)  c mac   a 2010,
andincludesadditionalinformationfromearly2011.Unlessotherwisestated,performancedataconcernsallofourglobaloperations.hereportrepresentsaconsolidationofourCactivitiesworldwide,withaparticularfocusonkeyachievementsandfutureobjectives.Wehaveaimedtobefactualandtothepoint,usingconcreteexamplestoillustratesomeofourachievements.
t cm    a   a
–customers,investors,employees,analysts,media,suppliers,governmentandnongovernmentalorganizationsandcitizens.Itisanimportantelementinouroverallpublicreportingpolicy.Alcatel-LucenthasbeenpublishingannualCorporateSocialesponsibilityreportssince2002.Wehavepreparedthisaccordingtotheprinciplesofthe
u naga Cmac
(seepage30)andthesustainabilityreportingguidelinesofthe
ga r ia
(GI)(seepages98to104).FollowingGIreview,ithasreceivedaGIApplicationLevelCheckStatementB+.hisreporthasalsobeensubjecttoanindependentreviewprocessby
e & y.
hefullscopeoftheirreviewandconclusionscanbefoundintheirIndependentVericationStatementonpage105.
f ma a,  cm    .
Forthethirdconsecutiveyear,itisavailableonlyon-line,alongwithregularlyupdatedinformationonAlcatel-Lucent’sCactivitiesandperformance,at
.aca-c.cm/c.
GeneralinformationaboutAlcatel-Lucent’sstrategy,businessandnancialperformanceisavailableintheAlcatel-Lucentannualreport,the
Documentdeéférence2010,
2010AnnualeportonForm20-FandAdditionalInformation2010,allofwhichcanbeaccessedat
.aca-c.cm/
Wewelcomeyourfeedback,suggestionsandquestions.leasecontactusat
aa@aca-c.cm
// WEBSITE
hismeansthatyoucanndmoredetailedinformationoninternet.
// VIDEO
hisindicatesthatavideoisavailable.
// CHECKMARK
hisshowsthatthehighlightedindicatororqualitativeassertionhasbeenreviewedbyrnst & Youngaspartoftheindependentassuranceprocessfor2010.
 ALCATEL-LUCENT 2010CRPRATE REsPNsiiLiTy REPRT
ContentSummary02
About t Report 03
1.MessagefromtheCEO042.CorporateResponsibilityCommitments053.Alcatel-LucentOvervie104.Governance125.EthicsandCompliance196.Stakeholders287.Environment418.OurPeople669.Philanthropy7810.SupplyChain8511.CorporateResponsibilityIndicators9512.GlobalReportingInitiativeIndex9813.IndependentVericationStatement105Glossary107
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