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Table Of Contents

Part 5Process Improvement
1Quality, processes and control
1.1The basic concepts
1.2Design, conformance and costs
1.3TQM, processes and the SPC system
1.4Some basic tools
Chapter highlights
Discussion questions
2Understanding the process
2.2Information about the process
2.3Process mapping and flowcharting
2.4Process analysis
2.5Statistical process control and process understanding
3Process data collection and presentation
3.1The systematic approach
3.2Data collection
3.3Bar charts and histograms
3.4Graphs, run charts and other pictures
4Variation and its management
4.1The way managers look at data
4.2Interpretation of data
4.3Causes of variation
4.4Accuracy and precision
4.5Variation and management
5Variables and process variation
5.1Measures of accuracy or centring
5.2Measures of precision or spread
5.3The normal distribution
5.4Sampling and averages
Worked examples using the normal distribution
6Process control using variables
6.1Means, ranges and charts
6.2Are we in control?
6.3Do we continue to be in control?
6.4Choice of sample size and frequency, and control limits
6.6Summary of SPC for variables using Xand Rcharts
Worked examples
7Other types of control charts for variables
7.1Life beyond the mean and range chart
7.2Charts for individuals or run charts
7.3Median, mid-range and multi-vari charts
7.5Control charts for standard deviation ( )
7.6Techniques for short run SPC
7.7Summarizing control charts for variables
Worked example
8Process control by attributes
8.1Underlying concepts
8.2np-charts for number of defectives or non-conforming units
8.5u-charts for number of defects/non-conformities per unit
8.6Attribute data in non-manufacturing
9Cumulative sum (cusum) charts
9.1Introduction to cusum charts
9.2Interpretation of simple cusum charts
9.3Product screening and pre-selection
9.4Cusum decision procedures
10Process capability for variables and its measurement
10.1Will it meet the requirements?
10.2Process capability indices
10.3Interpreting capability indices
10.4The use of control chart and process capability data
11Process problem solving and improvement
11.2Pareto analysis
11.3Cause and effect analysis
11.4Scatter diagrams
11.6Summarizing problem solving and improvement
12Managing out-of-control processes
12.2Process improvement strategy
12.3Use of control charts for trouble-shooting
12.4Assignable or special causes of variation
13Designing the statistical process control system
13.1SPC and the management system
13.2Teamwork and process control/improvement
13.3Improvements in the process
13.4Taguchi methods
13.5Summarizing improvement
14Six-sigma process quality
14.2The six-sigma improvement model
14.3Six-sigma and the role of Design of experiments
14.4Building a six-sigma organization and culture
14.5Ensuring the financial success of six-sigma projects
14.6Concluding observations and links with Excellence
Chapter Highlights
15The implementation of statistical process control
15.2Successful users of SPC and the benefits derived
15.3The implementation of SPC
A final comment
Appendix AThe normal distribution and non-normality
Appendix BConstants used in the design of control charts for mean
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Statistical Process Control Fifth Edition

Statistical Process Control Fifth Edition

Ratings: (0)|Views: 163 |Likes:
Published by Maria Kyritsi

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Published by: Maria Kyritsi on May 31, 2011
Copyright:Attribution Non-commercial


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