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Managing collective intelligence

Managing collective intelligence

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Published by Olivier Zara
In a production economy, value creation depends on land, labor and capital. In a knowledge economy, value creation depends mainly on the ideas and innovations to be found in people’s heads. Those ideas cannot be forcibly extracted. All one can do is mobilize collective intelligence and knowledge. If knowing how to produce and sell has become a basic necessity, it no longer constitutes a sufficiently differentiating factor in international competition. In the past, enterprises were industrial and commercial; in the future, they will increasingly have to be intelligent.
In a production economy, value creation depends on land, labor and capital. In a knowledge economy, value creation depends mainly on the ideas and innovations to be found in people’s heads. Those ideas cannot be forcibly extracted. All one can do is mobilize collective intelligence and knowledge. If knowing how to produce and sell has become a basic necessity, it no longer constitutes a sufficiently differentiating factor in international competition. In the past, enterprises were industrial and commercial; in the future, they will increasingly have to be intelligent.

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Published by: Olivier Zara on Mar 08, 2007
Copyright:Traditional Copyright: All rights reserved

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05/24/2013

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1
Managing Collective Intelligence
Toward a New Corporate Governance
 
 
2Translated by Julie E. Johnson
 
This book is available in French, published by FyP Editions, to order the book in French:Go towww.axiopole.com 
Cooperation and partnership are the only route that offers any hope of a better future for all humanity.” 
Kofi Annan, Secretary General of the United Nations(from a speech to the UN General Assembly on September 24, 2001)
Readers' endorsements:
http://www.blog.axiopole.info/temoignages-lecteurs/  
My thanks to those who actively contributed to this venture:
Fanny Zara, GuillaumeLamothe, Florent Lafarge, Pierre Lévy, Pascal Baudry, Béatrice Sevat, Anne-Sophie Patin, CarolineWirta, Thomas di Luccio, Jean-Philippe Mousnier, Alexandra Thusy, Charlotte Brothier, CarineDartiguepeyrou, Elodie Beth, Marie-Pierre Lacroix, Philippe Gérard, Florence Imberti, SabineHamelin, Eric Seulliet, Jean Camon, Julien Elies, Thierry Millour, Vincent Iacolare, Frédéric Lévy,François Lorek, Régis Jamin, Damien Halgand, Bernard Le Clech, Jean-François Noubel, MichelMarquis, Thierry Huynh, Jean-Louis Bourgogne, Gilles Norroy, Moussa Sarr, David Nifle, PatrickSimier Aimé Koessler, Patricia Ravet, Gégory Poussier, Olivia Belin, Christophe Broquet, Jean-LouisNorbert Mineo and Franck Halmaert.
 
Author Profile
Profile in English :www.olivierzara.com Profile in French :www.olivier-zara.com 
 
 
3
Table of Contents
Introduction..................................................................................5
 
Chapter 1 Fostering the Emergence of an "Intelligent Enterprise"8
 
A. The three pillars of the intelligent enterprise..........................................8
 
B. False cooperation: you think you are cooperating, but you are not!...........9
 
Case Study: WDHB Consulting...............................................................14
 
C. The process by which collective intelligence emerges............................15
 
Case study: Altran Group......................................................................18
 
Chapter 2 Becoming a Manager of Collective Intelligence............23
 
A. Individual and collective management: Creating trust...........................23
 
B. How the collaborative process (AXIO matrix) works..............................29
 
C. Impact of a collaborative process.......................................................31
 
Chapter 3 Accelerating and Optimizing the Decisionmaking Process....................................................................................................32
 
A. Why do some managers resist collective reflection and consultation?.......32
 
B. Do decisions have to be made in favor of a consensus that emerges duringgroup reflection?..................................................................................33
 
C. Organizing collective reflection...........................................................34
 
D. Not organizing collective reflection.....................................................34
 
E. Solitary reflection and decisionmaking.................................................36
 
F. Meeting the need for a more participatory management that developspeople’s potential.................................................................................36
 
Chapter 4 Managing Collective Intelligence and Knowledge withAXIO............................................................................................37
 
A. Gather and share information (S1).....................................................37
 
B. Reflect (S2).....................................................................................37
 
C. Consult (S3)....................................................................................40
 
D. Decide (S4).....................................................................................40
 
E. Capitalize and share information (S5).................................................42
 
F. Act (S6)..........................................................................................42
 
Chapter 5 Information and Collaboration Technologies: Toward E-management................................................................................43
 
A. The collaborative intranet: developing a marketplace approach...............44
 
B. Capitalizing and sharing information...................................................45
 
C. Systems protection and regulation......................................................46
 
D. From functional KM to operational KM.................................................48
 
E. From e-collaboration to e-management: Emergence of intranets for teammanagement.......................................................................................49
 
Chapter 6 Want to Cooperate: Understanding How Values ImpactCooperation.................................................................................51
 
A. The cultural and psychological foundations of collective intelligence and KM.........................................................................................................52
 
B. Intercultural cooperation...................................................................53
 
C. Mapping collective-intelligence and KM values......................................54
 

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