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Date/ Time:  26.12.2010 ‐ 11:39:40 Date/ Time:  05.12.

2010 ‐ 09:56

162289

167077
Sender:  +918802618889 Sender:  +918802734651
Message Centre No:  +91‐97160‐99155 Text:  "Scared of Facing d Public?

99101

99101
T
Text:  "Scared of Facing d Public?
"S d f F i d P bli ? P bli S
Public Speaking,Presentation Skills Course starting in 
ki P i Skill C i i
Public Speaking,Presentation Skills Course starting in  DELHI,NOIDA &GURGAON/
DELHI,NOIDA &GURGAON/ AnuragAggarwal.com/9999996242 or sms ur name/
AnuragAggarwal.com/9999996242 or sms ur name/ ISO 9001 ctfd"
ISO 9001 ctfd"
Date/ Time:  05.12.2010 ‐ 08:46
Date/ Time:  05.12.2010
Date/ Time: 05 12 2010 ‐ 09:01:42

9910167077
7
Sender:  +918802729404
9910162289

Sender:  +918802736950
Text:  "Scared of Facing d Public?
Message Centre No:  +91‐98540‐99060
Public Speaking,Presentation Skills Course starting in 
Text:  "Scared of Facing d Public?
DELHI,NOIDA &GURGAON/
Public Speaking,Presentation Skills Course starting in 
AnuragAggarwal.com/9999996242 or sms ur name/
DELHI,NOIDA &GURGAON/
I ll th
In all there have been 
h b 23 such complaints to date (30.05.2011)
h
AnuragAggarwal.com/9999996242 or sms ur name/
ISO 9001 ctfd"
l i t t d t (30 05 2011)ISO 9001 ctfd"
ISO 9001 ctfd

Date/ Time:  25.11.2010 ‐ 15:38:36
with EXACTLY THE SAME text ...

910162289
Date/ Time:  25.11.2010 ‐ 15:47 Sender:  +918802729305
167077

Sender:  +918802729404 Message Centre No: +91‐98540‐99060
Text:  "Scared of Facing d Public? Text:  "Scared of Facing d Public?
p y
... and some weren’t even followed up by airtel – why?
y
Public Speaking Presentation Skills Course starting in
Public Speaking,Presentation Skills Course starting in 
99101

P blic Speakin Presentation Skills Co rse startin in


Public Speaking,Presentation Skills Course starting in

99
DELHI,NOIDA &GURGAON/ DELHI,NOIDA &GURGAON/
AnuragAggarwal.com/9211804077 or sms ur name/ AnuragAggarwal.com/9999996242 or sms ur name/
ISO 9001 ctfd" ISO 9001 ctfd"
Date/ Time:  10.08.2010 ‐ 08:14 Date/ Time:  17.07.2010 ‐ 11:54

77
77

Sender:  +919711030887
Sender: +919711030887 Sender: +917838013496
Sender: 

991016707
991016707

Text:  "Scared of Facing d Public? Text:  "Scared of Facing d Public?
Public Speaking,Presentation Skills Course starting in  Public Speaking,Presentation Skills Course starting in 
DELHI,NOIDA &GURGAON/ DELHI,NOIDA &GURGAON/
AnuragAggarwal.com/9811591348 or sms ur name/ AnuragAggarwal.com/9582484511 or sms ur name/
ISO 9001 ctfd" ISO 9001 ctfd"

This TeleMarketer should be jailed ... and the SMSCs questioned!
This TeleMarketer should be jailed and the SMSCs questioned!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 2
How can a TELEMARKETER, so blatantly do this...
...again and again!

...and does that not point to...

RIDICULOUSLY  INEFFECTIVE LAWS ?

Simple:  The current laws allow it!
Simple: The current laws allow it!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 3
Just a few of the many Newspaper Clippings on related subjects!
1,061 NDNC complaints
for just 3 numbers!
(as presented to TRAI on 29.01.2011)

Mathematically, statistically ... viable & significant
Mathematically statistically viable & significant for analysis!
for analysis!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 5
My cases... Real cases... Factual data...
My cases... Real cases... Factual data...

Mobile Nos
Mobile Nos. NDNC Reg No Registered On
NDNC Reg. No. Registered On No. of Complaints
No of Complaints 1st Registration
1st Registration Last Registration*
Last Registration
(until 15.01.2011)
My records As per airtel

99101‐67077 S 1000000399** 17.08.2007 @ 22:54 hrs. 596 580 22.12.2008 25.01.2011

99101‐62289 S 1000000546** 18.08.2007 @ 10:33 hrs. 390 428 16.04.2009 26.01.2011

99101‐00077 S 1018166676 24.05.2010 @ 16:58 hrs. 68 53 13.08.2010 24.01.2011


================
1,054 1,061
*)  Last complaint registration might not yet have been used for calculations/ graphs, etc.!
**)  These 2 numbers have primarily been used to throw up facts!!

!!   The SINGLE LARGEST CAMPAIGN by an Individual in India   !!

Years after registration... We still receive UCCs almost everyday!
Years after registration We still receive UCCs almost everyday!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 6
What has my work fighting for my right to privacy
y g g y g p y involved?
&
What will it take
to shake up
h k
the telecommunications industry
on the NDNC/ DND front?
on the NDNC/ DND front?

I have fought against these intrusions since Late 2008

NDNC/ DND complaints registered: 1,061
eMails written: 362
Text messages sent:
Text messages sent: ~1
1,300
300
Phone calls made: ~500
(This data is applicable only until 29.01.2011)

2 years on... I still fight for MY RIGHT to PRIVACY!
2 years on I still fight for MY RIGHT to PRIVACY!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 7
Analysis of 1,061 UCCs to 3 airtel Postpaid Mobile Numbers

Disastrous 9910167077
9910162289
March 2010 9910100077

9910167077 100+ complaints
9910100077 9910162289 for just one number!
9910162289
9910167077

9910167077

mber

mber
Auggust

Auggust
June

June
ober
mber

mber
ober

mber
May

uary
uary

May

uary
July

July
April

April
Maarch
M

M
Janu
Febru

Janu
A

A
Novem

Novem
Octo

Octo
Decem

Septem

Decem
2009 2010 2011

Up to 6 UCCs per day
Up to 6 UCCs per day ‐‐ as the intensity increased, so did my complaints!
as the intensity increased so did my complaints!

A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 8


Shocking:  The results for “Reg. TMs” and “CDR Does Not Match”
No. of Complaints (Total = 258)
R i t d TM Di
Registered TM Disconnected
t d
Unregistered TM Disconnected
Rs. 1,000 Fine Levied
Rs. 500 Fine Levied
Unknown Fine Levied
Show Cause Notice Sent
48; 19% Identified For Disconnection
123; 48%
CDR Does Not Match/ UCC Not Found
No Action Required
Not A TeleMarketer
No Action Possible
No Clear Outcome
No Clear Outcome
Response Awaited
No Response Received

Why does TATA have so many “Registered Defaulters” & “CDR Mismatches”?
Why does TATA have so many “Registered Defaulters” & “CDR Mismatches”?

A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 9


Shocking:  The results for “Reg. TMs” and “CDR Does Not Match”
No. of Complaints (Total = 112)
5; 4% 0; 0%
0; 0%
Registered TM Disconnected
Unregistered TM Disconnected

3; 3% Rs. 1,000 Fine Levied
Rs. 500 Fine Levied
13; 12%
13; 12% U k
Unknown Fine Levied
Fi L i d
34; 30% Show Cause Notice Sent
Identified For Disconnection
9; 8%
CDR Does Not Match/ UCC Not Found
No Action Required
No Action Required
0; 0% Not A TeleMarketer
15; 13% No Action Possible
31; 28%
No Clear Outcome
0; 0%
0; 0% Response Awaited
No Response Received
0; 0% 2; 2%
0; 0% 0; 0%

Why does vodafone have so many “CDR Mismatches” as well?


Why does vodafone have so many “CDR Mismatches” as well?

A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 10


Shocking:  The results for “Reg. TMs” and “CDR Does Not Match”
No. of Complaints (Total = 208)
13; 6%
13; 6%
13; 6%
2 1%
2; 1% 0 0%
0; 0% Registered TM Disconnected
1; 1% Unregistered TM Disconnected
2; 1% Rs. 1,000 Fine Levied
Rs. 500 Fine Levied
Unknown Fine Levied
Show Cause Notice Sent
0; 0% 17; 8%
Identified For Disconnection
0; 0% CDR Does Not Match/ UCC Not Found
No Action Required
0; 0%
157; 75% Not A TeleMarketer
1; 1%
No Action Possible

0; 0%
0; 0% No Clear Outcome
Response Awaited
2; 1%
No Response Received

Can any of this be believed? ... or is Loop Mobile (BPL) extra
Can any of this be believed? or is Loop Mobile (BPL) extra diligent?!

A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 11


A Govt. Company ... what a ‘perfect’ Pie Chart... why & how come?
No. of Complaints (Total = 83)
0; 0%

Registered TM Disconnected
Unregistered TM Disconnected
5; 6% Rs. 1,000 Fine Levied
10; 12%
Rs. 500 Fine Levied
4; 5% Unknown Fine Levied
1; 1% 13; 16%
Show Cause Notice Sent
8; 10% Identified For Disconnection
2; 2% CDR Does Not Match/ UCC Not Found
No Action Required
15; 18% Not A TeleMarketer
19; 23%
No Action Possible
No Clear Outcome
6; 7%
6; 7%
0; 0% Response Awaited
No Response Received
0; 0% 0; 0%

No surprises here:   “No Action Required” leads the way!!
No surprises here: “No Action Required” leads the way!!

A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 12


14th January 2011*, there were...
* h
29 108 Registered TeleMarketers
29,108 Registered TeleMarketers
...in India!
( Not to mention the 75,121 that were un‐registered (until Sept. 2010) and flouted the rules equally well! )

By now, the data [probably] shows:
3 Unregistered TeleMarketers to every Registered TeleMarketer
3 Unregistered TeleMarketers to every Registered TeleMarketer*!!

Source: TRAI on 23.01.2011 & 27.01.2011
*) In the OLD regime... i.e. before the new TM registrations started on 15.01.2011!

That definitely is an unmanageable number
That definitely is an unmanageable number of  TeleMarketers !
of “TeleMarketers”!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 13
Isn’tt it easier controlling & monitoring 
Isn it easier controlling & monitoring 20 OPERATORS...
...rather than 
rather than 100 000 TELEMARKETERS?
100,000
Using some level of  LOGIC would be a better idea.
Get the OPERATORS that have the required systems and...
...are IT savvy to scrub everything that goes out!!

THE  ONUS must lie with the OPERATORS!!

Simple:  TRAI would have a much easier time and nip it in the bud!
Simple: TRAI would have a much easier time and nip it in the bud!
A part of the presentation to TRAI on 29th January, 2011 © Copyright – Ajoy Eric Lal ‐ 14

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