Sample Customer Loyalty Questionnaire

Please answer the following questions:

1)   Did the product purchased from XYZ Company satisfy you? _______

2)   If the product purchased by you, required home delivery, then was it delivered fast?

________________________________________________________________________

3)   Have you received proper ‘after sale service’ from XYZ Company? _______________

4)   Would you like to purchase goods and services from this company again?

____________

5)   Does this company have an extensive stock that can cater to the needs of a customer?

___________

6)   Would you recommend products of this company to your friends and relatives?__________

7)   According to you, what products should the company stock in so that the requirement of the
customer is fulfilled?

_____________________________________________________________________

8)   Does the staffs of this company helpful? __________

9)   Did you receive a proper demonstration on the product that you bought by the concerned
professional?

_____________________________________________________________________

10)               According to you, what are the best products of this company?

______________________________________________________________

11)               How long have you been the customer of this company? ___________

12)               After receiving your recommendation, have any of your friends or relatives become
a customer of this company?

______________________________________
Sample Hotel Customer Questionnaire
Name of the guest: __________________________

No. of people stayed in: ______________________

Room no.: _____________

Check in time: ____________________

Check out time: ___________________

Please answer the following questions with rating of 1-10 with 1 being the lowest and 10 highest:

1)   How would you rate the overall condition of the rooms provided to you?

2)   How were the cleanliness and other housekeeping services?

3)   How would you estimate the heating or the cooling conditions in the room?

4)   How was the quality of the food and beverages offered?

5)   How prompt was the service at the dining section?

6)   How would you rate the variety of the menu offered?

7)   How would you rate the overall quality of the service as far as the dining department is
concerned?

8)   How would you rate the responsiveness, courtesy and friendliness of our staff?

9)   How would you rate the public places like the balcony, park etc of our resort?

10)               How would you rate the hotel in terms of providing leisure and comfort?

11)               Where from you got to know about our hotel?

a)   From newspaper

b)   From advertisements in media

c)   From a friend

d)   From other sources. Please specify.

12)                Will you refer our hotel to any of your friends or relatives?
a)   Definitely Yes

b)   May be

c)   Never

Sample Restaurant Customer Questionnaire:

ABC  eatout thrives to provide good food along with excellent service, please help us in serving
you better by filling the following review form.

1. Name of the costumer:

1. Date of visit:

1. Name of the ABC eatout branch:

1. Is this your first visit to the restaurant:

1. If not, then when and where was the last visit:

1. What do you think about the prices of various food items:

a) Cheap       b) Fairly Priced       c) Expensive (Tick the appropriate choice)

7.   How did you get to know about us?

a) Friends

b) Family

c) Newspaper/Magazine

d) Others (please specify)

1. How do you describe the variety of food offered:

a) Poor         b) Average          c) Good      d) Excellent

1. How do you describe the service offered by the staff:

a) Poor         b) Average         c) Good      d) Excellent

1. What are the improvement, if any would you like to see in the restaurant:
Thanks for completing the questionnaire. The results are meant only for the restaurant’s personal
use and will be kept confidential. Looking forward to serving you again