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Foundations of Control RobbinsCh18

Foundations of Control RobbinsCh18

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Published by: razaalv on Jun 12, 2011
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09/29/2014

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Robbins, Bergman, Stagg, Coulter: Management 4e ©2006 Pearson Education Australia
Chapter 18/Topic 8 Controlling
Foundations of ControlFoundations of ControlFoundations of ControlFoundations of Control
 
Robbins, Bergman, Stagg, Coulter: Management 4e ©2006 Pearson Education Australia
2
L E A R N I N G O U T L I N E
 Follow this Learning Outline as you read and study this chapter.
G
What is control and why is it important?
Define control.
Contrast the three approaches to designing controlsystems.
Discuss the reasons why control is important.
Explain the planning-controlling link.
G
The control process
Describe the three steps in the control process.
Explain why what is measured is more critical than howit’s measured.
Explain the three courses of action managers can take incontrolling.
 
Robbins, Bergman, Stagg, Coulter: Management 4e ©2006 Pearson Education Australia
3
L E A R N I N G O U T L I N E (cont’d)
 Follow this Learning Outline as you read and study this chapter.
G
Controlling for organisational performance
Define organisational performance.
Describe the most frequently used measures oforganisational performance.
G
Tools for organisational performance
Contrast feedforward, concurrent, and feedback controls.
Explain the types of financial and information controlsmanagers can use.
Describe how balanced scorecards and benchmarking areused in controlling.

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