Robbins, Bergman, Stagg, Coulter: Management 4e ©2006 Pearson Education Australia
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
Controlling for organisational performance
Define organisational performance.
Describe the most frequently used measures oforganisational performance.
Tools for organisational performance
Contrast feedforward, concurrent, and feedback controls.
Explain the types of financial and information controlsmanagers can use.
Describe how balanced scorecards and benchmarking areused in controlling.