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FO SOP

FO SOP

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Published by: Kallepalli Jagannadha Sastry on Jun 14, 2011
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06/14/2011

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Front Office S.O.P
Front Office S.O.P1.
 
H
otel Information
 Sol Y Mar Makadi resort is located by theturquoise bluewater of the Red Sea whichsurrounds theresort from the east and south.Greenery surrounds its sandy beaches to give themostrelaxing atmosphere.Only 30 minutes drive form HurghadaInternational Airport and 40 minutesfrom the citycenter.ServicesSatellite TV, individually controlled A/Cunits in everyroom, direct dial telephone,Mini fridge in each room, 24 h front office,express checkin/out, guest relation desk,concierge, safety box at the reception,laundry,valet, live entertainment.Food & Beverage OutletsMain restaurantLobby bar Pool Bar Beach Bar Pub or DiscoCoffee shopPizzeriaFacilitiesKids clubKids animation
 
Animation activitiesPrivate beachHeated poolFitness roomDiving center Aqua center 1.
 
Gu
est Call Sheet (Follow
up
list)
 In our efforts to reach zero complaints andthushaving completely satisfied clients, the guestcall sheet or the follow upsheet has to be appliedand strictly followed with all its contents.Each day is having a separatesheet, all guestrequirements and needs, maintenance orders,requests should belisted down with the roomnumber, time, name of the person who took theorder,to whom it was passed in addition to themost important step which is thefollow up withthe guests to make sure that the order is fulfilled.This form has to be handed overshift by shift,signed by the shift leader, Asst.FOM and properly filed at theend of each day for referenceif needed.Form Attached«««««
This thread was moderated by HotelierForum at 11-19-2009 00:01 Recommend Thread
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 Posted: 11-18-2009 06:53|All replies by thismember  
3. Making a reservationThe reservation office is the main profit center within any hotel. Therefore, the overall objectivefor any reservation office is to sell the maximumnumber of rooms at the highest possible rate. Thereservation office should provide efficient,informative and skilled reservation services to allguests while using effective selling methods andexcellent guest contact skills.Reservation handling:By telephoneBy letter, fax, and should be confirmed within 24hoursIn personTypes of reservation:A-Guaranteed reservation.B-Non-guaranteed reservationSource of business:Individuals:a- Walk in b- Direct bookingc- Corporated- Airlinerse- Hoteliers

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