* * * Apology Letter Template * * *
(Use business letterhead stationary.)
(Sender Name)(Sender Street Address)(City, State, Zipcode)(Date)(Recipient Name)(Recipient Title/Position)(Organization Name)(Recipient Street Address)(City, State, Zipcode)Dear (Name of Recipient):Thank you so much for the patience and understanding you’ve displayed during this mostregrettable situation. For myself and on behalf of (Name of Organization), please acceptmy sincere apology for (Briefly Describe Error).(Add sentence to inform customer what has been done to correct the error. If you plan oncompensating the customer for the error, or providing a free gift as a token of your regret,mention this here as well.)Let me assure you that we highly value your time and our business relationship. We willstrive to ensure that this error is not repeated in the future.(Inform the customer of any changes to policy or procedure that will help to ensure asimilar error will not occur in the future. For instance, if you’ve had a special meeting toinform all employees about the issue, this would be a good thing to mention.)Thank you again for your patience and understanding. We hope to have the opportunityto serve you again in the near future.If you have any additional questions or wish to discuss this matter further, please don’thesitate to contact me on my direct line at(xxx-555-1212), or you may also email me at(email@example.com).Sincerely,(Sender Name)
*Always hand-sign your name above inblue ink .