Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
2Activity
0 of .
Results for:
No results containing your search query
P. 1
SG CertifiedConsultant-Winter 11

SG CertifiedConsultant-Winter 11

Ratings: (0)|Views: 135 |Likes:
Published by sjfortune
Salesforce Study Guide. Public information.
Salesforce Study Guide. Public information.

More info:

Published by: sjfortune on Jun 14, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

08/11/2011

pdf

text

original

 
 g & CC
Salesorce.com Certifed Consultant
Study Guide
 Winter ‘11
 
Salesforce.com Certified Consultant – Study guide (Winter ‘11) g & CC
Contents
Section 9-1. What are ssets? ..............................................................................................................................................7Section 9-2. Workin with Case mails ............................................................................................................................8Section 9-3. Customize the View Cases Pae in the Self-Service Portal..............................................................9Section 9-4. Setup ips and Considerations for Customer Portal Paes ............................................................9Section 9-5. mportin verview .......................................................................................................................................13Section 9-6. Chanin Multiple Cases ..............................................................................................................................14Section 9-7. Viewin Case Hierarchies .............................................................................................................................14Section 9-8. Settin Up scalation ules .........................................................................................................................15Section 9-9. ntitlements Packae.....................................................................................................................................16Section 9-10. Salesforce.com and orce.com Labs Customer Service & Support pplications .................17Section 9-11. What can you do with Campains? ..........................................................................................................18Section 9-12. How to Use Salesforce CM and goole dWords ............................................................................21Section 9-13. Drive ew Business hrouh Web Site nteration ...........................................................................21Section 9-14. dition eature Comparison .......................................................................................................................23
 
Salesforce.com Certified Consultant – Study guide (Winter ‘11) g & CC1
 is study guide is designed to help you evaluate whether you’re ready to successully complete theSalesorce.com Certifed Consultant exam. is guide provides inormation about recommended training romSalesorce.com Training and Certifcation, a complete list o exam objectives, supplemental study material, andseveral sample exam items—all with the intent o helping you achieve a passing score. Salesorce.com highly recommends a combination o course attendance and sel-study to maximize your chances o passing the exam.
 e Salesorce.com Certifed Consultant exam is intended or an individual who has experience deployingstandard applications on the Force.com platorm based on common customer scenarios, including practicalapplication o the skills and concepts noted in the exam outline. e candidate is a Salesorce.com CertifedAdministrator and has successully completed the Implementation Essentials course (CON 201) romsalesorce.com or an Authorized Training Center or possesses equivalent experience and knowledge. ecandidate also has invested time in studying the materials rom this course and the additional required study materials provided by salesorce.com. e candidate may not necessarily administer standard Salesorce CRM applications, but has experience with the salesorce.com application user interace and data model. e candidate is capable o identiying,articulating, and using the unique capabilities o a sotware-as-a-service/platorm-as-a-service (SaaS/PaaS)cloud computing environment and can gather requirements and design and deploy a successul solution basedon these capabilities. e candidate can deploy production-ready applications, has a broad understandingo SaaS, and is capable o designing deployment-ready solutions to solve common customer businessrequirements. e candidate should be capable o using Salesorce application customization capabilities asdescribed in the exam objectives. e candidate also should be able to identiy appropriate solutions to specifcbusiness challenges/process requirements by applying knowledge o these eatures in the current version o theSalesorce applications. e candidate should be able to perorm the tasks outlined in the exam objectives successully. ese include(but are not limited to) the administrative eatures o the items listed below. e candidate should be able to:
General Application Consulting
Identiy the standard Salesorce CRM applications: Sales Force Automation (SFA), Marketing, CustomerService & Support (CSS), Content, Communities, Mobile, Customer Portal, and Partner Networks
Describe the unique characteristics o a SaaS/cloud computing deployment
Identiy the critical setup components o any application deployment
Given a scenario, identiy the components and capabilities o setting up and confguring a secureenvironment
Given a scenario, identiy usability and adoption considerations
Given a scenario, identiy data migration, data management, and integration considerations
Given a scenario, identiy eatures o the Force.com platorm or extending application deploymentcapabilities
Sales Force Automation
Identiy and describe the common business challenges aced by a sales organization
Describe and defne the inherent business processes and terminology in the SFA application
Describe the eatures o the SFA solution

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->