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A Decade with IMPRES Batteries and Chargers: A Madison, Wisconsin Case Study

A Decade with IMPRES Batteries and Chargers: A Madison, Wisconsin Case Study

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Published by Motorola Solutions
Ten years later, Motorola’s IMPRES batteries and chargers are still the top choice for the city of Madison, Wisconsin.
Ten years later, Motorola’s IMPRES batteries and chargers are still the top choice for the city of Madison, Wisconsin.

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Published by: Motorola Solutions on Jun 16, 2011
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CASE STUDY
C  M, WC
CUSTOMER PROFILE
Customer
• City of Madison, Wisconsin
Location
• Madison, Wisconsin
Industry
ire, police, public works
Motorola Solution
• MPRE two-way radio batteriesand chargers
Solution Features
• irst Motorola MPRE batteryand charger customer, beginningin June 2001• MPRE batteries power two-way radios for all major citydepartments including police,re, rescue and public works• MPRE smart battery chargersprovide valuable battery statusdata and extend battery life• early 4,000 MPRE batteriespurchased over a ten-year period
en years later, Motorola’s MPRE batteries and chargers are still the top choicefor the city of Madison, Wisconsin.
A DECADE wIThIMPRES
 bATTERIES AD ChARERS
SITUATIO
Te city o Madison, wisconsin, like every otercity, needs to ensure it gets te most out o itsinvestments, eter tat investment is a nestadium or a to-ay radio attery.
en years ago, the city of Madison was dealing with manyof the same problems it faces today. Most notably,ensuring the safety of its employees and maximizing theirproductivity. Every day, the police, re, rescue and publicworks departments relied on two-way radios to keep themconnected so they could do their jobs. nd those radiosdemanded durable and long-lasting batteries that lastedthroughout their long shifts. But problems like overchargingand overheating reduced battery life. ortunately, the city’spartnership with Motorola was about to change things.
SOLUTIO
In 2001, Motorola introduced IMPRES to-ayradio atteries and cargers, eaturing a varietyo crucial improvements tat elped enance te perormance o te city o Madison’s radiosin te feld and in te sop.
Motorola’s exclusive MPRE technology helped createsmarter batteries and chargers, taking the guesswork outof charging. he charger now provided a clear indication ofbattery capacity, and smart charging algorithms preventedbattery overcharging and overheating—all helping toextend the talk time and overall cycle life of the battery. RickKrueger, who worked for the city for over three decadesand served as the city’s radio shop foreman when Motorolaintroduced MPRE technology, clearly depicts the mostimportant benet to the city. “here were a lot of publicizedadvantages,” he says, “but the thing we were excited aboutwas that you couldn’t overcharge them. ou could leavethem in their chargers for a week and you didn’t have toworry about it.”
RESULT
Te city o Madison as purcased nearly 4,000IMPRES atteries over te last 10 years asedon te success it ad it its initial IMPRESattery purcase in 2001.
Keith Lippert, communications operations supervisor, said,“Like any new product, we weren’t sure whether the MPREbatteries and chargers would actually work like Motorolaadvertised, but they worked great. Everything they saidthey would do, they did.” hanks to MPRE technology, thecity of Madison simplied battery management, optimizedday-to-day battery capacity levels and extended the lifeof its batteries. his improved the safety and productivityof its workers by giving them the confidence to knowthey could rely on their radios and gave the city a higherreturn on its investment.
 
PAGE 2
CASE STUDY
C  M, WC
Like many cities, Madison’s most critical departments, including re, police and rescue, depend on two-way radios todo their jobs. Whether it’s a reghter grabbing a radio to respond to a call, a police ofcer connecting to headquartersor a rescue squad communicating in an effort to save a life, every radio needs a reliable, long-lasting battery.Ensuring every battery is ready to meet the challenges of the day requires more than just stocking the radio shop’s shelveswith batteries. t requires the right batteries, the right chargers and the kind of advanced technology that can store, analyzeand display key battery data.
ThIRD-PARTY bATTERIESCA’T COMPARE
n order to keep costs down, the city of Madisonoccasionally explored third-party options for its two-wayradio batteries. But, by the time MPRE batteries wereintroduced, it already knew that third-party productssimply couldn’t compete with Motorola manufacturedbatteries and chargers. “We would try competitors becauseof the price,” Lippert says, “but we never had a singlebattery work as well as Motorola’s did. Even if they had thesame cells, they didn’t have the Motorola technology thatgave us what we were looking for.”
B    
ThE DAERS OF OERChARI ADUDERChARI
he problem of overcharging is one that had plagued thecity of Madison for years—something Rick Krueger knew alltoo well. “ne of the problems we had with every battery,”Krueger says, “was the users would overcharge them. hey’dleave them in the chargers over the weekend, or overnightand the batteries would overheat.” verheating can shortenthe overall life of a battery, which could cause customersto have to replace batteries before their normal lifespanis reached.nother issue is the problem of undercharging. Before theintroduction of MPRE technology, batteries were oftentaken out of the charger before they were fully charged.oing this over an extended period of time shortens thecycle life of a battery. f city employees’ batteries are notfully charged and don’t last their entire shift, they couldnd themselves in the eld with no radio communications,a potentially dangerous situation.
“e would trycompetitors becauseof the price, but wenever had a singlebattery work as wellas Motorola’s did.”
 Keith Lippert,communicationsoperations supervisor
 
PAGE 3
“A frefgter can’t orry aout atterylie en tey’re on te jo, and tismade sure tey didn’t ave to.”
Rick Krueger, city of Madison’s radio shop foreman
CASE STUDY
C  M, WC
“Using the digital display on the charger,” Krueger says,“the manager can see how much capacity each batteryhas, letting them be sure the batteries they’re sending outare ready to go.  reghter can’t worry about battery lifewhen they’re on the job, and this made sure they didn’thave to.”
SMART TEChOLOY FOR SMARTbATTERIES AD ChARERS
he smart technology in MPRE batteries and chargerstook the guesswork out of day-to-day and long-term batterymaintenance for the city of Madison, letting it rest easyknowing each radio had the power it needed to get throughthe day. “Because the batteries are smart,” Kruegersays, “that means users have one less thing to worry about.With a smart battery, life is good.”
A Ew STADARD
When the city of Madison first received its MPREbatteries and chargers in 2001, they had an immediateimpact on how the radio shop managed its inventory.hrough a number of innovations, including smart charging,automatic battery reconditioning and usage data storage,the MPRE batteries established a new standard, solvingcharging problems and enhancing inventory management.nstantly, overcharging was no longer an issue, as theMPRE chargers automatically monitored battery capacity,ensuring they were safely charged to the correct capacity andalways ready to go. ot only was overcharging eliminated,but also the batteries and chargers themselves now moreclearly displayed crucial battery status information, helpingimprove inventory management. ow, the shop foreman orbattery manager knows to pull a battery out of servicewhen it reaches a certain capacity level. hey can evenmonitor whether the battery has enough power to last theemployee’s entire shift—another important factor whendetermining when a battery should be pulled out of service.

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