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Table Of Contents

INTRODUCTION
General Information
1.2 What will the flowcharts do for you
1.3 How to use the flowcharts
2.1 How to use the Quality Manual in this book
5.0 A Few Words on Implementing this Process-Approach System
6.1 The quality manual in this book fulfills the requirements of:
6.2 Three areas to be concerned with when making changes to the manual:
7.0 Controlling Flow-down Requirements:
Phase One
Phase Two
Phase Three
Phase Four
Phase Five
Background
9.1 Remove what’s not needed from the flowcharts
10.2 Make sure that your Management Representative is not just one of the guys
10.3 Keep Management Reviews to address significant problems
OVERVIEW TO QOP 001
The Quoting Process
Purchase Order Review
3.03 The Process Engineer does:
3.04 The Contract Administrator does:
The Contract Administrator does:
Processing Amendments To Purchase Order(s)
3.01 The Administrative Secretary does:
Implementing Amendments
3.07 The Quality Engineer does:
3.08 Process Engineer does:
3.09 The Process and Quality Engineers do:
3.11 The Process and Quality Engineers do:
Contracts to comply:
OVERVIEW TO QOP 002
Assignment (of responsibility)
Immediate and Provisional Changes to the Processing Related Documents
Customer Controlled Documents
Internally Controlled Documents, Processing Related
Standard and NCMR Processing Related Document Changes
Implementation of Standard Document Changes
Implementation of Software Related Changes
Implementation of NCMR Affected Changes
Change Control of the Quality System’s Documents
Implementing Indirect Changes to the Quality System’s Documents
Implementing Direct Changes to the Quality System’s Documents
Revision Indication Control of the Quality System’s Documents
Revision Indication Change to the Quality System Manual
Revision Indication Change to the Quality Operating Procedures
Revision Indication Change to the Quality System’s Forms
Handling Non-conforming Product’s Resulting from Document Changes
Some Basic Information on the Nature of Forms
Implementation
Handling and Retention of Quality Records
3.02 The Contract Administrative Secretary does:
3.03 The Process Engineer does:
3.04 The Purchasing Agent does:
3.05 The Quality Engineer does:
Approval and Issue of Purchase Orders (Internal)
Issuance of Internal Purchase Orders
Review and Approval of Purchase Orders by the Quality Engineer
Releasing Purchase Orders
Maintenance of Supplier Product Folders
Control of Purchase Order Amendments Issuance of Amendments
Review and Approval of the PO Amendments by the Quality Engineer
Releasing the Amended Purchase Orders
Evaluation of Subcontractors
Selection of Suppliers (Subcontractors)
Evaluation of Suppliers (Subcontractors)
On-site Survey
Mail-in Survey
Subcontractor Rating
(CONTROL OF CUSTOMER SUPPLIED PRODUCT)
Control of Customer Supplied Product
Receiving
Receiving Inspection
Product Rejection
Miscellaneous Products Supplied by the Customer
Interaction by Contract Administration
(PRODUCT IDENTIFICATION AND TRACEABILITY)
Issuance of Product Related Documents
Quality Provisions for Ancillary Requirements
Customer Flow-down Requirement
GENERAL REQUIREMENTS
Issuance of the First Article Production Folder
First Article Process Control
Handling First Article Non-conforming Products
Compiling the First Article Inspection Report
Preparation for Customer Source Inspection
Preparation for First Article Delivery
Document Retention
2.0APPLICATION
Some Basic Information
Material Control
Tools, Fixture, and Equipment
Processing Related Documents
Dimensional Verification
Special Process
Final Inspection
Workmanship and Other Processing Related Requirements
Non-conforming Materials
Product Release
Customer Returns
Corrective Action and Follow-up
Contracts, Engineering, and Purchasing Activities
Audit Compliance Verification and Documentation
Document Review
Final Product Verification
Product Delivery
Company Purchased, Product Related Materials and Services
Customer Source Inspection at the Supplier
Customer Source Inspection at the Subcontractor
Preparation for Source Inspection
Source Inspection Performance
Product Handling After Source Inspection
(CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT)
Controlling the Identification of Gages
Controlling the Handling, Preservation, and Storage of Gages
Controlling the Calibration of Gages
Controlling the Documentation of Gages
Controlling the Calibration Records of Gages
Inspection, Measuring, and Test Equipment Release
The Control of Inspection Stamps
The Control of Electronic Passwords
(CONTROL OF NON-CONFORMING PRODUCTS)
Internal Reporting
Customer Supplied Products
Reporting Nonconformance to Subcontractors
NCMR Issuance Control
Cause Determination
MRB Disposition
Compliance Activities Regarding Dispositions
Waiver
Regrading Material
Handling Corrective and Preventive Action
Follow-up of Corrective/Preventive Action Implementation
NCMR Close-out
General Requirement
Customer Complaints
Reporting, Documentation, and Resolution
Product Return
Identification, Verification, and Resolution
Cause/Corrective Action Request by the Customer (SCAR)
Customer Satisfaction Reporting
Handling and Controlling Customer Evaluation Reports (A-038)
Performance Requirement
Checklist Guidance
Doing the Audit
Reviewing the Audit Reporting (A-022)
Reporting Audit Results to Upper Management
3.0 PROCEDURE
3.01 General Requirement
Preparation for Management Review
Conclusion of Management Review
Implementation of Corrective/Preventive Action
Follow up the Implementation of Corrective Action
General
Planning the Product Realization Processes
Enacting the Planning Provisions for the ProductRealizationProcesses
The Product Realization Process
Final Inspection, Product Release and Delivery
Hardware Related Non-conforming Products Identified During Production
OVERVIEW TO THE QUALITY SYSTEM MANUAL
3.3 ANNUAL REVIEW
4 QUALITY SYSTEM REQUIREMENTS
4.1 MANAGEMENT RESPONSIBILITY
4.1.1 Quality policy
4.1.2.1 Responsibility and authority
4.2 QUALITY SYSTEM
4.3 CONTRACT REVIEW
4.5 DOCUMENT AND DATA CONTROL
4.7 CONTROL OF CUSTOMER-SUPPLIED PRODUCT
4.8 PRODUCT IDENTIFICATION AND TRACEABILITY
4.9 PROCESS CONTROL
4.10 INSPECTION AND TESTING
4.11 CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT
4.12 INSPECTION AND TEST STATUS
4.13 CONTROL OF NON-CONFORMING PRODUCT
4.14 CORRECTIVE AND PREVENTIVE ACTION
4.15 HANDLING, STORAGE, PACKAGING, PRESERVATION, AND DELIVERY
4.16 CONTROL OF QUALITY RECORDS
4.17 INTERNAL QUALITY AUDITS
4.18 TRAINING
4.20 STATISTICAL TECHNIQUES
3.01 Customer Controlled Documents
3.02 Internally Controlled Processing Related Documents
4.0 Change Control of the Quality System’s Documents
4.01 Indirect Change(s) to the Quality System’s Documents
4.02 Direct Changes to the Quality System’s Documents
5.0Revision Indication Control of the Quality System’s Documents
5.01 Revision Indication Change to the Quality System Manual
5.02 Revision Indication Change to the Quality Operating Procedures
5.03 Revision Indication Change to the Quality System’s Forms
6.0 Handling Non-conforming Product(s) Resulting from Document Changes
Implementation:
3.01 The Management Representative shall:
3.02 The Contract Administrative Secretary shall:
3.03 The Process Engineer shall:
3.04 The Purchasing Agent shall:
3.05 The Quality Engineer shall:
OVERVIEW TO QOP 003
3.01 Issuance of Internal Purchase Orders
3.02 Review and Approval of Purchase Orders by the Quality Engineer
3.03 Releasing Purchase Orders
3.04 Maintenance of Supplier Product Folders
4.0 Control of Purchase Order Amendments
4.02 Review and Approval of the PO Amendments by the Quality Engineer
4.03 Releasing the Amended Purchase Orders
3.01 Selection of Suppliers (Subcontractors)
3.02 Evaluation of Suppliers (Subcontractors)
OVERVIEW TO QOP 004
CONTROL OF CUSTOMER SUPPLIED PRODUCT
Control of Customer Supplied Product
3.01Receiving
3.04 Miscellaneous Products Supplied by the Customer
3.05 Interaction by Contract Administration
OVERVIEW TO QOP 005
PRODUCT IDENTIFICATION AND TRACEABILITY
Product Identification and Traceability
3.01 Internal Control
3.01.1 Issuance of Product Related Documents
3.01.2 Quality Provisions for Ancillary Requirements
3.02 Customer Flow-down Requirement
OVERVIEW TO QOP 006
3.0 PROCESS OWNER REQUIREMENTS
3.01 First Production Piece Verification and Approval
3.02 First Piece Rework/Repair Verification and Approval
3.03 First Piece Approval of Subcontracted Work, Excluding Special Process
4.0 Issuance of Internal Product Quality Requirements
5.0Issuance of the First Article Production Folder
6.0First Article Process Control
7.0Handling First Article Non-conforming Products
8.0 Compiling the First Article Inspection Report
9.0 Preparation for Customer Source Inspection
10.0Preparation for First Article Delivery
3.02 Tools, Fixtures, and Equipment
3.03 Processing Related Documents
3.04 Dimensional Verification
3.07 Workmanship and Other Processing Related Requirements
3.08 Non-conforming Materials
3.12 Contracts, Engineering, and Purchasing Activities
3.13 Audit Compliance Verification and Documentation
3.02Final Product Verification
3.03Product Delivery
3.02 Company Purchased, Product Related Materials and Services
3.01 Customer Source Inspection at the Supplier
3.02 Customer Source Inspection at the Subcontractor
3.01 Preparation for Source Inspection
3.02 Source Inspection Performance
3.03 Product Handling After Source Inspection
OVERVIEW TO QOP 007
3.01 Controlling the Identification of Gages
3.02 Controlling the Handling, Preservation, and Storage of Gages
3.03 Controlling the Calibration of Gages
3.04 Controlling the Documentation of Gages
3.06 Inspection, Measuring, and Test Equipment Release
OVERVIEW TO QOP 008
3.01 The Control of Inspection Stamps
3.02 The Control of Electronic Passwords
OVERVIEW TO QOP 009
4.0 General Requirements
3.04 NCMR Issuance Control
3.01 Performance Requirement
3.01.4 Compliance Activities Regarding Disposition(s)
3.03 Performance Requirement
3.04 Reporting Audit Results to Upper Management
OVERVIEW TO QOP 011
3.02 Preparation for Management Review
3.03 Conclusion of Management Review
3.04 Implementation of Corrective/Preventive Action
3.05 Follow up the Implementation of Corrective Action
OVERVIEW TO QOP 012
3.01 Planning the Product Realization Processes
3.02 Enacting the Planning Provisions for the Product Realization Processes
3.03 The Product Realization Process
3.04 Final Inspection, Product Release and Delivery
OVERVIEW TO THE FORMS MANUAL
CONTROL OF CUSTOMER DOCUMENTS
SUPPLIER SURVEY QUESTIONNAIRE
MATERIAL IDENTIFICATION TAG
SOURCE INSPECTED PRODUCT APPROVAL
CUSTOMER COMPLAINT AND EVALUATION REPORT
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Gaal a.- IsO 9001-2000 for Small Business Implementing Process-quality Approach Management - 2001

Gaal a.- IsO 9001-2000 for Small Business Implementing Process-quality Approach Management - 2001

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Published by Allen Joelson

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Published by: Allen Joelson on Jun 16, 2011
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