GRIEVANCES HANDLING

Definition:
Grievances means any discontent or dissatisfaction, whether expressed or not and whether valid or not, arising out of anything connected with the company that an employee thinks, believes or even feels is unfair, unjust or inequitable - Michael J. Jucius

Features
    

Any form of discontent or dissatisfaction with any aspect of the organization Dissatisfaction must arise out of employment and not due to personal or family problems Discontent can arise of real or imaginary reasons. The discontent may be voiced or unvoiced Thus grievance is traceable to perceived non fulfillment of ones expectations from the organization

Causes of Grievances
1. 2. 3. 4.

Grievances resulting from working conditions Grievances resulting from Management Policy Grievances resulting from alleged violation Grievances resulting from personal maladjustment

1. Grievances resulting from Working Conditions

      

Improper matching of worker with the job Changes in schedules or procedures Non-availability of proper tools, machines and equipments Tight production standards Bad physical conditions of workplace Failure to maintain proper discipline Poor relationship with the supervisor

2. Grievances resulting from Management Policy

       

Wages Leave Overtime Seniority Transfer Promotion, demotion and discharges Lack of career planning and employee development Hostility towards a labour union.

3. Grievances resulting from alleged violation

    

The Collective Bargaining agreement Central or State laws Past practice Company rules Managements responsibility

4. Grievances resulting from personal maladjustment

  

Over-ambition Excessive self-esteem Impractical attitude to life

Effects


On production
  

Low quality of production Low quantity of production and productivity Increase in wastage of material, spoilage / breakage of machinery Increase in the cost of production per unit

On the employees
 

 

Increase the rate of absenteeism and turnover Reduces the level of commitment, sincerity and punctuality Increases the incidence of accidents Reduces the level of employee morale

On the managers
  

Strains the superior subordinate relations Increases in discipline cases Increases in unrest and thereby machinery to maintain industrial peace.

Benefits of Grievance Procedure

    

Management can learn more about them and try corrective action Management catches and solves a grievance before it becomes a dispute A formalised means of emotional release for their dissatisfactions. Helps in maintaining a good work culture Acts as a check upon arbitrary and capricious management action.

Ways to identify Grievances of employees

   

Exit interview Gripe Boxes Opinion Surveys Open-door Policy

Steps in grievance procedure

     

Identify grievances Define correctly Collect data Analyze and solve Prompt redressal Implement and follow up

Appeal against within a week Manager Grievance committee

Model grievance procedure

HOD

Supervisor

Foreman

Worker